Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
Company replied
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Easy to order online, immediately receive an email from Well Pharmacy to say they have your order then they keep you updated telling you when the Dr. has approved it etc. Then they give you a day for... See more
Company details
- #91 of 112 best companies in Online Pharmacy
- #91 of 107 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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Quick, efficient & eady
Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I changed my address when I moved but could not update my delivery address at the same time. This resulted in my meds going to a previous address. This should be a simple fix.
9 July 2026
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Service disappointed
Very disappointed with how long my prescription took to be delivered as I normally pick my prescription up from the pharmacy which takes 5 days not 9 days with well.
8 July 2026
Reply from Well Pharmacy
Hi Chris,
Thank you for sharing your feedback with us. We are sorry to hear about the delay in receiving your prescription. We understand your frustration with the extended delivery time compared to your usual pharmacy pickup. We have had some delays in prescription processing due to a technical issue, please be assured we are working to resolve the issue and bring our timescales back to where they should be.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Robert,
We are so glad to hear you have had a positive experience when using our service. Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Andrew,
We are please to hear you are happy with our service, thank you for sharing your feedback with us!
Kind Regards,
Well Pharmacy
This cream is what my vet consultant…
This cream is what my vet consultant recommended for my dogs eyes as the eyes are flooding fluid from the cornea I have to put it in 4 times a day and is a lot cheaper buying direct to you than what the vets charge
8 July 2026
Reply from Well Pharmacy
Hi Maria,
We're so glad to hear our cream is helping your dog's eyes and that purchasing directly from us is more convenient for you.
We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Prompt service. Great product
Prompt service, great product. I was surprised by the amount of detail that the cholesterol test gives, in just ten minutes. Also, the test kit is very easy to use.
6 July 2026
Reply from Well Pharmacy
Hi Drew,
We're so glad to hear you found our service prompt and the product effective! It's wonderful that the cholesterol test provided such detailed results quickly and was easy to use. We appreciate your positive feedback.
Kind Regards,
Well Pharmacy
It was my first time using the order…
It was my first time using the order and delivery service as unable to collect my prescription after an operation.
I rang them when I had difficulties and the staff were extremely helpful and patient.
I was kept informed of the progress of my order and very happy with the service all round .
Delivery was fast and came when expected.
10 July 2026
Reply from Well Pharmacy
Hi Coral,
We are so pleased to hear that our order and delivery service was helpful during your recovery. It is wonderful to know that our staff provided excellent assistance and kept you informed every step of the way. We appreciate your kind words about our fast and timely delivery.
Thank you for sharing your positive experience with us.
Kind Regards,
Well Pharmacy
Well pharmacy on Bolton Road Salford.
Well pharmacy on Bolton Road Salford.
I’ve changed since as it’s been the third time I’ve felt unwelcome. All I can say is the attitudes of those working there are off. They make you feel as if ordering medication is a inconvience. I’ve unfortunately had to use the 111 service twice this year. Last this past Saturday and the bald short black guy with glasses constantly shook his head when I told him I’d realised at 7pm on a Friday evening thus unable to order from the doctors. Only administered 4 meds despite having a week emergency earlier in the year. It was more the approach honestly I felt like a naughty child lol . I keep not ordering meds in anticipation of going in which is probably a factor as to why I run out.
11 July 2026
Unprompted review
Reply from Well Pharmacy
Hi there,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your consistently negative experiences at our Bolton Road, Salford branch. We understand your frustration regarding the attitudes of our colleagues and how you felt unwelcome. It is concerning to hear that you felt like an inconvenience when ordering medication and that your situation with the 111 service was met with disapproval. We take your feedback seriously and would like to address these issues with the team.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
I got someone else’s prescription
I got someone else’s prescription. When my husband went in to return the drugs I had delivered I was given another prescription for again something I didn’t request!
11 July 2026
Reply from Well Pharmacy
Hi Cath,
Thank you for sharing your feedback with us. We sincerely regret the mix-up with your prescriptions and the inconvenience this had caused.
We take feedback like this very seriously and please be assured that all incidents like this are recorded and reported to the NHS.
We can see this is currently being handled by our pharmacist and a member of our team will update you shortly.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Popovici,
We are so happy to hear that you are pleased with our fast delivery and fair prices.
We truly appreciate your wonderful feedback!
Kind Regards,
Well Pharmacy
Always helpful always prompt
Always helpful always prompt. Unfortunately held back by Royal Mail on delivery of prescriptions
11 July 2026
Reply from Well Pharmacy
Hi Becky,
We appreciate your feedback about our service. We understand your frustration regarding the Royal Mail delivery delays affecting your prescriptions. We are always working to improve our processes.
Kind Regards
Well Pharmacy
Very easy and delivered on time
11 July 2026
Reply from Well Pharmacy
Hi Jason,
We're so happy to hear that our service was easy and delivered on time for you. We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
medication never arrived
8 July 2026
Reply from Well Pharmacy
Hi Steven,
Thank you for sharing your feedback regarding well.co.uk. We are very sorry to hear of your recent experience and that you have not yet received your order.
We can see that you have reached out to us and a member of our team will ensure this is resolved for you as soon as possible.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Dawn,
We are absolutely delighted to hear that you found our service excellent, prompt, and easy to use. Your positive feedback is greatly appreciated and truly brightens our day!
Kind Regards,
Well Pharmacy
Brilliant pharmacy
Brilliant pharmacy who deliver my prescriptions quicker than expected. Always efficient and will contact if they encounter an issue and offer a solution. Great team
9 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Julie,
We are so happy to hear that our pharmacy has provided you with such a positive experience! We truly appreciate your kind words about our efficiency and proactive communication. It means a lot to us that our team is meeting your needs.
Kind Regards,
Well Pharmacy
All great ta
6 July 2026
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with our recent service.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Kim,
We're so happy to hear that our service was helpful and that the delivery met your expectations. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Website easy to use and fast delivery…
Website easy to use and fast delivery time, happy with their service
10 July 2026
Reply from Well Pharmacy
Hello,
We're thrilled to hear that you found our website easy to use and appreciated our fast delivery. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We're so pleased to hear that you had such a positive experience with our service. It's wonderful to know that you found it quick and efficient. Thank you for your feedback.
Kind Regards,
Well Pharmacy
The email reminders by the assistant…
The email reminders by the assistant Ryan at the chemist is very helpful as I am very forgetful.
9 July 2026
Reply from Well Pharmacy
Hi there,
We're so happy to hear our email reminders are helpful to you. We understand how beneficial these can be, and we appreciate your kind feedback.
Kind Regards,
Well Pharmacy
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