Went for flu jab with a work voucher, and so very pleased they have teamed up with Well. The pharmacist was efficient, knowledgeable and welcoming. Bonus points for no waiting time. Will be going ther... See more
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It was easy enough to set up my account and request my medication. I did request a dossete box or tray as I have a disability and I was advised they don’t do this due to short notice of medication and... See more
Company replied
Always quick and reliable service
great service and straight forward to use
Company details
- #85 of 105 best companies in Online Pharmacy
- #88 of 106 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
35 Bramley Centre, Leeds, LS132ET, West Yorkshire, United Kingdom
- 0113 257 4769
3.7
Average
11 reviews
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Kind pharmacist who knows their stuff
Went for flu jab with a work voucher, and so very pleased they have teamed up with Well. The pharmacist was efficient, knowledgeable and welcoming. Bonus points for no waiting time. Will be going there for all my pharmacy needs from now on.
20 October 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A uniquely terrible pharmacy
A uniquely terrible pharmacy.
Staff are inattentive,rude and unhelpful.
As a vulnerable neurodivergent person I would have expected those in healthcare to be a little more patient and understanding. Rather than explaining how they could try and make this easier for me they simply said “you need to sort it out with them” whilst I was clearly distressed.
I felt that the staff at the location did not care about me in the slightest.
8 July 2024
Unprompted review
Reply from Well Pharmacy - Bramley Centre
Hi William,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any upset caused.
Kind Regards,
Well Pharmacy
Staff need to be sacked
Waiting for over a week for medication which is life saving and still waiting. The staff have no interest doing their job they are paid to do it's a disgrace to call this a pharmacy. Every time I go to college a prescription according to the staff they have just received it even tho the doctor sent it days before. Then told they need three days notice before it's ready. Sorry I promise I won't die for a week just so you can carry on as you do. I am now looking for a different pharmacy.
19 February 2024
Unprompted review
Reply from Well Pharmacy - Bramley Centre
Hi Kevin,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So our team can assist you with your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will also ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Staff miserable
Every time I’ve been here staff act like it’s an inconvenience that you’re coming to get a prescription. Even after 3 days of waiting they say well we only got it yesterday like it’s your fault. Moved pharmacies
6 January 2024
Unprompted review
Reply from Well Pharmacy - Bramley Centre
Hi Sarah,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience and that this has resulted in you wanting to change pharmacies.
So we can assist you further, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
No help!!!!
It was easy enough to set up my account and request my medication. I did request a dossete box or tray as I have a disability and I was advised they don’t do this due to short notice of medication and people not getting medication on time and would be best I go back to my last pharmacy. I need to move my pharmacist as it is in London and only reason for this is because they do dosset box, however this is a nightmare if my medication isn’t in or any medication is added, I can hardly go and pick it up from there. I need something closer and really struggling with no help
13 September 2023
Reply from Well Pharmacy - Bramley Centre
Hi Leanne,
Thank you for providing your feedback regarding well.co.uk.
We are very sorry that we are unable to support prescriptions that are required in a Dossett box, the information you have been provided with is within the best interests of the patient and we would not want to cause any delays and leave you without your medication.
If you are having difficultly finding a pharmacy nearby to you, please speak with your surgery and see if they are able to help you locate a pharmacy that is closer and able to fulfill the requirements of providing you with a Dossett box. You can also visit the NHS website and find your nearest pharmacy, have a chat with them and explain your situation, they may be able to help. https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Always quick and reliable service
17 November 2022
Always polite and very helpful
5 August 2022
Poor Level of service
Poor level of service in store and at head office.
Previously 1 branch gave me the wrong medicine which wasn’t a mistake as they printed a label online and stuck on the packet to cover it up. Doctor reported this after I gave them the packet.
More recently I had a poor experience and sent in a complaint as the 1st step, always best to give a company chance to resolve something prior to writing a negative review. Complaint sent on the 13th June, not even had an acknowledgment let alone a response, clearly dont care
6 July 2022
Unprompted review
Reply from Well Pharmacy - Bramley Centre
Hello
Thank you for sharing your feedback and please accept our unreserved apologies for the service you received.
Can you please send us a message at hello@well.co.uk with your full name, contact details, and the branch in question so we can obtain and update regarding your complaint for you?
Best Wishes
well.co.uk
Brilliant service
Brilliant service, really easy to use and all delivered free of charge.
28 September 2020
Unprompted review
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