Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
I received alerts letting me know at each stage of my prescription processing, sending and due delivery. The filling of my prescription and posting out was really very quick. It was a really great ser... See more
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Company details
- #87 of 109 best companies in Online Pharmacy
- #88 of 105 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor delivery process
My "default" pharmacy for prescriptions.
Went through from GP, had notification to pay for it on site, but no indication of timeframe for delivery (2-4 days) until paid for, and then no option to cancel and/or change to collection.
Dispatched 2 days AFTER that, for delivery in 2-4 days. Good job not urgent/critical meds.
2 July 2026
Very good service thanks
2 July 2026
The well pharmacy in Sittingbourne
The well pharmacy in Sittingbourne . What can I say, never had a good service there, have complained a few times to the head office about the staff and service, but nothing has improved it’s got worse in fact. You go in and there’s never anyone on front counter. Have to wait ages for someone to come and attend to you, then prescriptions they’ve had for a week are not ready. Sane every time.No apologies from staff, overall attitude of staff is just rude, they all seem incompetent and untrained. Shelves are always half empty in there. Certainly not a well managed branch.
7 July 2026
Unprompted review
Excellent service
Very reliable and helpful, advance notice of despatch of meds always provided. Highly recommended.
1 July 2026
I’m very happy with the service
I’m very happy with the service. The staff are always friendly, professional, and helpful. Keep up the great work! Thank you.
2 July 2026
Very happy with the service I get from…
Very happy with the service I get from Wells and I recommend them to family and friends, also the order and delivery service are also wonderful too
2 July 2026
Easy to use service
Easy to use service. Site easy to navigate and questions simple to answer
5 May 2026
Satisfactory
I didn’t realise my medication was going to be posted and it was not local. The boxes inside were squashed. I think it would be easier to collect them from the pharmacy.
1 July 2026
I had a very positive experience with…
I had a very positive experience with this online pharmacy. The whole process was simple, easy, and convenient. After placing my order, I was pleasantly surprised by how quickly my medication was delivered. Everything went smoothly, and the service was prompt and efficient. I will definitely order from them again and highly recommend this online pharmacu
29 June 2026
Always a good experience for getting my…
Always a good experience for getting my prescriptions delivered.
30 June 2026
Very easy website yo use.
30 June 2026
Very quick service so easy to order…
Very quick service so easy to order prescriptions and they usually arrive in 4-5 days
1 July 2026
No need to make repeated visits
No need to make repeated visits. However Well do not inform you of possible delays
1 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.