Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
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Review summary
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
- #95 of 116 best companies in Online Pharmacy
- #92 of 108 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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You can order what you need with out…
You can order what you need with out queuing up at your local chemist..
22 July 2026
Reply from Well Pharmacy
Hi Brian,
We're happy to hear that our service helps you avoid queues. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Fantastic alternative to waiting in…
Fantastic alternative to waiting in pharmacy queues. No idea why you wouldn’t do this. It’d be great if I could get my kids prescriptions like this too. Obviously not great for stuff you need right away.
23 July 2026
Reply from Well Pharmacy
Hi Lou,
We're so glad to hear you find our service a fantastic alternative to pharmacy queues! We appreciate your positive feedback and the suggestion about children's prescriptions. We are always looking for ways to expand our offerings.
Kind Regards,
Well Pharmacy
easy to use and delivered quickly after…
easy to use and delivered quickly after order approved
24 July 2026
Reply from Well Pharmacy
Hi Robin,
We are delighted to hear that you found the process straightforward and that your order arrived quickly after approval. Your positive feedback is greatly appreciated!
Kind Regards,
Well Pharmacy
All the Well team are always as helpful…
All the Well team are always as helpful and as quick at serving customers as they possibly can be they have answer many of my difficult questions everyday zoe is always helpful and polite and has stopped me having to go to the doctors with minor issues that were solved just by seeing her. Kimberley and Laura are always quick helpful polite and caring as can be always with a smile too.
25 June 2026
Unprompted review
Reply from Well Pharmacy
Hi Lacey
We are so glad to hear about your positive experiences with our team. It is wonderful to know that our colleagues consistently provide helpful, quick, and polite service. We truly appreciate you sharing how their support has made a difference for you.
If you would like us to pass this on to the team please email us your feedback to hello@well.co.uk with Compliment and which well pharmacy this relates to in the subject bar.
Kind Regards,
Well Pharmacy
They try to get the prescription to …
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty of time to get my prescription before I run out.
25 July 2026
Reply from Well Pharmacy
Hi Ian,
We appreciate you taking the time to share your feedback. We understand your concern about the timing of your prescription delivery, especially when it's dependent on GP approving and sending.
Kind Regards,
Well Pharmacy
No items have been delivered
No items have been delivered. But is asking me to rate the service and delivery?
24 July 2026
Reply from Well Pharmacy
Hi Christopher,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that your items have not been delivered yet.
Please email hello@well.co.uk with details of the order you have not received and our team can assist and look into this further for you.
Please accept our apologies once again.
Kind Regards,
Well Pharmacy
SOMETIMES I DID NOT RECEIVE MY ORDER
GENERALLY GOOD BUT IT DID TAKE A YEAR TO SWORT OUT ONE ISSUE
12 January 2026
Reply from Well Pharmacy
Hi Susanne.
We appreciate your feedback and are glad to hear that, overall, your experience was good. We understand your frustration regarding the time it took to resolve one particular issue. We are always working to improve our processes.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We are pleased to hear you are happy with the service and professional advice you were given. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Margaret,
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Cancelled prescription
One of two prescriptions received, although paid for at the same time, had two ring customer service, who told me the order had still not been processed, therefore cancel the order and went to local pharmacy instead, now I have to wait a week to get my money back, even though I went to the same company pharmacy to pick up the rest of the prescription.
25 July 2026
Reply from Well Pharmacy
Hi Nigel,
Thank you for your feedback.
We are truly sorry to hear about the issues you experienced with your prescription order and the subsequent cancellation. We understand your frustration with having to wait for a refund, especially after going to a local pharmacy for the rest of your medication.
We are very sorry for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Lucy,
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi lucy,
Thank you for taking the time to share your feedback with us.
Kind Regards
Well Pharmacy
They slways been extremely well with me…
They slways been extremely well with me and they been delivering my medication which I'm so grateful for
25 July 2026
Reply from Well Pharmacy
Hi Ashley,
We are so grateful for your kind words and are delighted to hear that our medication delivery service has been so helpful for you. Thank you for your continued trust.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Neil,
Thank you for your feedback, we are pleased to hear you find our service efficient.
Kind Regards
Well Pharmacy
Sometimes service can be a bit slow
Sometimes service can be a bit slow, but generally very satisfied
21 July 2026
Reply from Well Pharmacy
Hi Julia,
We're happy to hear you're generally satisfied!
We appreciate your feedback regarding service speed and are always working to improve.
Kind Regards
Well Pharmacy
Good service but wondered why one of my…
Good service but wondered why one of my prescriptions is always sent first and then I have to chase the remainder??
22 July 2026
Reply from Well Pharmacy
Hi David,
We appreciate your feedback and are glad to hear about your positive service experience.
We understand your concern regarding the separate delivery of prescriptions, this can happen due to various reasons. If there have been more than 1 prescription issued, they may process through at different times resulting in them being posted separately. Some items may be required to be ordered in, the pharmacy will send out a completed prescription as soon as its ready. It is very likely something on your other prescription requires to be ordered.
Thank you once again for your feedback.
Kind Regards
Well Pharmacy
Don’t bother
Meds never arrived, ordered through app and when I rang up they didn’t help so was left with no meds for 2 weeks
31 July 2025
Reply from Well Pharmacy
Hi David,
Thank you for sharing your feedback with us. We are truly sorry to hear about the trouble with your medication order and the lack of assistance you received.
We have checked our system and we have located 3 open accounts for you all under a different email address. Having checked these accounts there are no recent order requests we have received. The last request made was in 2025 but it was a rejected request due to your surgery not accepting 3rd party requests.
Please email us at hello@well.co.uk to confirm which email address/account you wish to keep and we can close the others.
If you are urgent need of medication or have run out, please contact your surgery to request an urgent prescription which you can collect locally on this occasion.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
What a great system
What a great system.
Easy to use and I was kept appraised at all times.
Thank you Well Pharmacy.
25 July 2026
Reply from Well Pharmacy
Hi Stuart,
We are delighted to hear that you found our system easy to use and that we kept you well-informed throughout the process.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Marta,
Thank you for sharing your feedback with us.
We are truly sorry to hear that one of the sensors was not working. We understand your frustration.
So that our team can assist and look into this further, please email hello@well.co.uk with details of the issue along with your order number. Our team can advise on a replacement or refund.
Kind Regards,
Well Pharmacy
The process of ordering repeat…
The process of ordering repeat prescriptions has been made very easy on line. Well also posts the items on time.
It is an excellent service
24 July 2026
Reply from Well Pharmacy
Hi Shan,
We're so pleased to hear how easy you found ordering your repeat prescriptions online and that your items arrived on time.
Thank you for your excellent feedback!
Kind Regards
Well Pharmacy
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