Well Pharmacy Reviews 

36,865
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,967 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently express strong satisfaction with the fast delivery service and the remarkably smooth online ordering process, making it very easy to manage daily medications. People deeply appreciate how the pharmacy handles prescriptions seamlessly while staff members are described as exceptionally polite, friendly, and always willing to help. However, some customers also noted that deliveries can occasionally experience frustrating delays, leading to situations where medications arrive much later than expected. Some reviewers additionally mentioned occasional issues with missing items from their packages, alongside occasional difficulties with the communication service.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping and... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and friendly... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight a smooth online process,... See more

Staff

Consumers find staff to be positive, highlighting that pharmacy workers are polite, helpful, and... See more

Product

People report ambiguous experiences with the product, as while some reviewers praised fast delivery times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went smoothly from ordering the medicine to delivery. I had nothing to do except order the medicines. All other steps were done by Well liaising with my Doctors

Company replied

Rated 4 out of 5 stars

Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time

Company replied

Rated 5 out of 5 stars

A safe and secure place to buy weight loss medication. I like the fact that I had to meet with a clinician and will have regular reviews. Very quick delivery once accepted. Reasonable price compared... See more

Company replied

Rated 5 out of 5 stars

Prescriptions are dispensed quickly. The app is easy to use. Pharmacy staff are polite, helpful and knowledgeable. The service is always good. This was my first time using the delivery service and... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37k reviews

5-star
4-star
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1-star

Asks customers to review

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4.3

All reviews

(36,865)

4,591 reviews in the last 12 months

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Rated 5 out of 5 stars

I have no problems delivery postie were…

I have no problems delivery postie were bangon time. Medication always get it right. Thank u for time and patience to delivered right medication.
I am disabled person it save me going to town Thank for your service.
Marilyn Phillips

1 October 2026
Rated 1 out of 5 stars

You didn't reply for over a week

You didn't reply for over a week, then gave no reply, just asked my question back to me, which is pointless...

Now you're asking me for exemption proof, yet, you've already sent me a prescription last week without asking for any proof...saying you know I'm exempt...

2 October 2026
Rated 1 out of 5 stars

A frustrating wait each time I attend…

A frustrating wait each time I attend this place. Staff will just be strolling in with no sense of urgency. Excruciating long waits. I went in the following day, waited outside for them to open at 9am. Besides the fact that they opened late, I requested my prescription and I.was told that they could not give ime my prescription due to thebfact that there wasnt to me because there was no pharmacist present. They also sent away a man that had a flye jab booked. They should be shut down.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is simply amazing

Customer service is simply amazing. My order hadn't been dispatched as per the dispatch timings on the website, I phoned customer service and Grace had been great at chasing up my order.

She emailed me a few times throughout the week to reassure me, my order was being sourced (As been quite a shortage of the product everywhere).

Honestly, I'm normally impatient but having such good customer service made me lighten up and was happy to wait as I can't remember the last time I had such efficient and friendly customer service.

Would highly recommend.

25 September 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

Thank you so much for the wonderful review! We are thrilled to hear that Grace could help you out and we will be sure to pass your kind words on to them and the team.
Thanks again!
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

this is a review about well pharmacy 62…

this is a review about well pharmacy 62 tylacelyn road penygraig cf401lju absolute disgrace they are 5 out of 6 months having to ring them to get my prescription delivered 2 weeks without tablets 1 time and then when i phone yes i made a mistake as my tablets were due next week while talking have the phone put down on me no customer service

6 October 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Dropped a prescription in

Dropped a prescription in and they said it would be 20 minutes so I said I would do some shopping. 15 minutes later I got a text saying it was ready to pick up. I thought that was brilliant service

30 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review, we are happy to hear that our service is fast and reliable!
Kind Regards
Well Pharmacy

Rated 5 out of 5 stars

Excellent service

Excellent service.
Progress report useful. Very reliable service. Medication arrives in time for smooth continuation. Very satisfied.

30 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Rated 4 out of 5 stars

Service goodb but let down bye not…

Service goodb but let down bye not being able to apply discount at checkout.

30 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 2 out of 5 stars

Dispatch is slow

Time from GP authorising prescription and dispatch of medications always much longer than other online pharmacies.
Despite the generic 'call to discuss' statements, Well showed consistent slowness over 18 months.

29 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 3 out of 5 stars

Metaformin was posted

Metaformin was posted, tamasoulin had to be collected. Reverse would have been helpful as the latter had run out.

30 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

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