The new staff member is arrogant and unbelievably rude, needs to have some lessons in customer relations, not a good addition to the team at all!!
Company replied
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See what reviewers are saying
I don't have to do anything or go to the chemist My prescription is delivered to my door. Thank you so much
My prescription arrived as planned, saved a trip to the chemist.
Great service
Company details
- #85 of 105 best companies in Online Pharmacy
- #88 of 106 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Douglas Drive, Freckleton, PR41RY, Preston Lancashire, United Kingdom
- 01772 632 347
3.0
Average
5 reviews
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The new staff member is arrogant and…
The new staff member is arrogant and unbelievably rude, needs to have some lessons in customer relations, not a good addition to the team at all!!
7 January 2026
Unprompted review
Reply from Well Pharmacy - Freckleton Douglas Drive HC
Hi Dee,
We appreciate you sharing your feedback with us. We're sorry to hear that you experienced this.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service
22 November 2024
My prescription arrived as planned
My prescription arrived as planned, saved a trip to the chemist.
12 September 2024
I don't have to do anything or go to…
I don't have to do anything or go to the chemist My prescription is delivered to my door. Thank you so much
22 December 2022
Too long to wait
Disappointed by flu vaccination appointment given a month ahead. Visited pharmacy in next village and received immediate vaccination so cancelled this one. Pity don’t get this service nearer home.
20 October 2021
Unprompted review
Reply from Well Pharmacy - Freckleton Douglas Drive HC
Hi Victoria,
Thank you for sharing your feedback regarding our flu service. We are sorry that you were unable to get flu vaccine sooner at your local pharmacy.
If you would like to raise this with our pharmacy superintendents team you can do so by contacting them at yourexperience@well.co.uk or 0333 010 2222. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you once again for your feedback and please accept our sincere apologies.
Best Wishes
Zoe
well.co.uk
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