Well Pharmacy Reviews 

36,363
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering prescriptions online is extremely simple and entirely straightforward, making it very convenient to manage necessary repeat medications directly from home. Many people also warmly appreciate the helpful, friendly staff who consistently provide wonderful support and clear communication throughout the entire process. Some reviewers were not happy with occasional delivery delays, long waiting times, and missing items from their medical orders. A few consumers noted additional difficulties with tracking packages, receiving vague transit updates, and experiencing frustrating communication gaps regarding their expected prescription deliveries.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that items are usually on time and... See more

Service

Reviewers highlight positive aspects of service, praising the unbelievable convenience and fast, efficient... See more

Order

Consumers find the order process to be generally satisfying and straightforward. Reviewers frequently... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, caring, and... See more

Product

Customers had ambiguous experiences with product offerings, with a wide split between satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more

Company replied

Rated 4 out of 5 stars

The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 4 out of 5 stars

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more

Company replied


Company details

  1. #90 of 113 best companies in Online Pharmacy
  2. #84 of 101 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(36,363)

5,017 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Dodgy start.

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into place. First order arrived before time and correct. The service will help me avoid a 12 mile round trip for meds.

19 August 2026
Rated 5 out of 5 stars

I recommend well

I recommend well
When I place an order the tablets arrive within days.

one criticism is should you require a new drug the tendency is for well to ignore it.

17 August 2026
Rated 5 out of 5 stars

I've had problems in the past most my…

I've had problems in the past most my fault but we'll sorted them out thank you well

19 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Rated 1 out of 5 stars

The worst experience

The worst experience. Hideous from start to finish, trying top get medication for over a month -- two missing prescriptions at the shop front and then when I was told to switch to the online service to fix the problem. They regularly mess about like this with my partner's medication, too.

As far as the GP was concerned, the system showed two filled prescriptions. Well didn't fill them, didn't bother to tell me they didn't have stock, didn't bother ordering it. Online, the said my order was filled and charged me, said it was being prepared and would be sent on the day I rang to check. The next day, it hadn't been sent so I rang again. Only after that did I find they didn't have it in stock.

Despite explaining the need was urgent and I had run out, every step went wrong, required me to make multiple calls and send several emails. Now I have to travel without the prescription.

Good think it's not keeping me alive or I'd be six feet under!

20 August 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

The company is committed to their …

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to have thereby making the process simple and easy.

19 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're so happy to hear that our commitment to guiding you through the process and providing all necessary information made your experience simple and easy. Thank you for your kind words!
Well Pharmacy

Rated 2 out of 5 stars

Much confusion about things I ordered……

Much confusion about things I ordered… I need meds not endless questions.. re ordered using nhs app

28 July 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 1 out of 5 stars

Absolute shower of shite!

Absolute shower of shite!
Waitied over 2 weeks for essential medication, ran out of meds and they have been utterly useless. I was promised an urgent delivery which still hasn't arrived after another 4 days. Zero customer care, they ignore emails.
DO NOT USE THEM!

24 August 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards
Well Pharmacy

Rated 4 out of 5 stars

The one problem I have is that the time…

The one problem I have is that the time between requesting my meds and having them delivered is really long.
Makes me order then a few weeks in advance.

19 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate you sharing your experience regarding the delivery time for your medication. We understand that waiting for essential items can be frustrating, and we are to improve our delivery efficiency to reduce these times.
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

Well pharmacy Buxton road Weymouth

Well pharmacy Buxton road Weymouth, we changed back to another pharmacy closer to us as had probelms with well on buxton road when they changed owners. We have now experienced well on buxton road changing our nominated chemist back to them without permission from ourshelves or the GP. This has caused upset and distress to our disabled bed bound parent as unable to answer door when they attempted to deliver a prescription. When no answer they return again causing fear to elderly bed bound person who is not able to see who was trying to get in the front door as they did try to open door (as seen on camera.) Reported to
GP so they are aware of the bad of practice of the chemist, that being changing nominated chemist to them selves.

24 August 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

I’m a happy pensioner

The service is great.They keep me updated with all my orders 5*

21 August 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Rated 5 out of 5 stars

I know I can rely on a reminder to…

I know I can rely on a reminder to order my meds and I am informed of the progress along the way I am completely happy with this service and will continue to use it

18 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're so pleased to hear that our service provides you with peace of mind regarding your medication orders. We truly appreciate your continued trust and loyalty.
Kind Regards
Well Pharmacy

Rated 5 out of 5 stars

I have to get my prescriptions…

I have to get my prescriptions delivered, They keep me well informed of delivery. If their is ever a problem they are easy to talk to

18 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look