Always had good service here over the last two years of needing medication.
Location
Switch locationKingswood Medical Centre, 14 Wetherby Road, HG27SA Harrogate North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service every month when I come to collect my prescription. A lot better than the previous pharmacies I have used locally in the past. Well done guys, keep up the good work !
Very slow at processing customers don’t seem to know we’re anything is people coming in and walking out because of waiting time no staff.
Company replied
The medication came only two days after the order was sent. Very punctual delivery. Thank you.
Company details
- #85 of 105 best companies in Online Pharmacy
- #88 of 106 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Kingswood Medical Centre, 14 Wetherby Road, HG27SA, Harrogate North Yorkshire, United Kingdom
- 01423 885 658
3.1
Average
17 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always had good service here over the…
Always had good service here over the last two years of needing medication.
28 August 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Prescription sent from Drs a week ago
Prescription sent from Drs a week ago, when I went to collect on Saturday was told some of medication was unavailable due to a problem with suppliers. Asked to go back Tuesday which I did. Still no medication. Asked when available but didnt know so . My Drs phoned this morning to be told medication wouldnt be available for two more weeks. Why wasnt I told this. The member of staff was very rude . Also the wrong medication has being given to me twice in the last twelve months and I have luckily noticed and had to return it for the correct medication. No more text alerts etc when my medication is ready. This pharmacy has gone right down hill in the last eighteen months possibly due to the calibre of staff serving you !
22 April 2025
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Paul,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
We understand your frustration with the recent experience at our pharmacy. It's disappointing to hear that you've encountered issues with medication availability and customer service.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Shocking service
Shocking service - prescription left for over 7 hours and still not prepped. Started to prep when I returned to collect.
Then have to wait while the pharmacist completed a consultation - other people having to do the same.
21 November 2024
Unprompted review
Reply from Well Pharmacy - Harrogate
Hello,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear you are not happy with the recent service in one of our pharmacies.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Shocking
This pharmacy has gone down hill , shocking service rude staff, phone ringing off the wall never appears to be answered, it was once a great pharmacy but sadly no longer
4 November 2024
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Rosina,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service every month when I come…
Great service every month when I come to collect my prescription. A lot better than the previous pharmacies I have used locally in the past.
Well done guys, keep up the good work !
10 May 2024
Unprompted review
Fast turnaround
The medication came only two days after the order was sent. Very punctual delivery. Thank you.
9 February 2024
Very slow at processing customers don’t…
Very slow at processing customers don’t seem to know we’re anything is people coming in and walking out because of waiting time no staff.
6 January 2024
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Stuart,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
If you would like to raise any concerns you have then please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
prompt
prompt acknowledgement of prescription orders from the surgery,and quick delivery
1 December 2023
Disappointing Service
After using this location for more than 12 months, struggle to accept how poor the service is.
Staff turnover appears high and disorganised to the point of now having to look elsewhere.
Not sure what the management structure is like as typically it takes them a number of days to process a signed off doctors prescription. When you go in the pharmacy there’s usually along queue despite a number of staff standing around. It’s not unusual for items to be out of stock or missing from the pre prepared items causing return visits.
2 May 2023
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Paul,
Thank you for taking the time to share your feedback regarding one of our well branches. We are very sorry to hear of your recent experience.
If you would like to discuss your concerns further, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Best Wishes
Well Customer Operations Team
Poor customer service
Poor customer service. This pharmacy has gone down hill since I first started using this. No acknowledgment of customers. Incorrect charges. Service slow. Would not recommend!!
11 January 2023
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Carolyn,
Thank you for providing your feedback regarding one of our well pharmacy branches. We are very sorry for the service you have received when visiting of our branches.
So this can be reported to the branch manager please contact our pharmacy Superintendants Team at yourexperience@well.co.uk or calling 0333 010 2222 (09:00 - 17:00 Mon to Fri excluding Bank holidays) confirming which well pharmacy this relates to. They deal with all branch related queries or complaints for well pharmacy so will be able to assist you directly.
Thank you once again for sharing your feedback and please accept our sincerest apologies once more.
Best Wishes
well.co.uk
Still waiting like normal
16 September 2022
Reply from Well Pharmacy - Harrogate
Hi Ria,
Thank you for taking the time to share your feedback for well.co.uk. We are very sorry to hear you waiting for your medication to arrive.
So we can look into this, please could you email us at hello@well.co.uk quoting Trustpilot in your message. We will then be able to check the status of your order and advise.
Thank you once again for sharing your feedback and please accept our deepest apologies once more.
Best Wishes
well.co.uk
They are cutting there methadone with…
They are cutting there methadone with oramorph which is only active for 6 hours putting ex heroin users at massive risk of relapse ruining communities and families, it has the taste of oramorph and is not even green, someone needs to do something!!!!!!!!!!
27 June 2022
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi There,
Thank you for taking the time to share your feedback regarding one of our well pharmacy branches in Harrogate.
We take feedback like this very seriously. Please could you contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 as soon as possible with your full name, which well pharmacy in Harrogate and your contact details so they can investigate this. They deal with all complaints and store issues for Well Pharmacy so they will be able to assist you directly. I will raise this with them now so that they are aware but if you can get in touch with them that would be great.
Thank you once again for your feedback and please accept our deepest apologies once more.
We look forward to hearing from you.
Best Wishes
Zoe
well.co.uk
Really easy to order my prescription…
Really easy to order my prescription for delivery via the app. Don’t quite understand how it’s free but I’ll take it 😂 will definitely use the service again
2 February 2022
Over a month wait and 3 visits each…
Over a month wait and 3 visits each time of over 30 minutes to be told they don’t have the tablets. Shockingly bad!
Been again today after receiving text to say it’s ready but still no tablets and another 30 minute wait!
7 January 2022
Unprompted review
Reply from Well Pharmacy - Harrogate
Hi Julie,
Thank you for this feedback. We are deeply sorry to read about your experience with one of our well pharmacy branches. This is not the experience we want customers to have when visiting our stores.
We take our customer feedback very seriously, so that this can raised with the branch manager, Please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with further details such as your full name and the name of the branch this relates to. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you for your feedback once again and please accept our sincere apologies once more for any inconvenience or upset caused.
Best Wishes
Zoe
well.co.uk
Great service under the circumstances
Went to well pharmacy on wetherby road today, very busy due to backlog of prescriptions and limited staffing due to covid but they were great. So many people being rude and they dealt with it really well considering their circumstances and processed things as quickly as they physically could. Amazing!
7 January 2022
Unprompted review
Never had a problem with my…
Never had a problem with my prescriptions. Very good at communicating with the progress of my orders. Can’t fault them
24 September 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.