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Well Pharmacy Reviews 

36,001
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 5,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the efficient service and reliable delivery, often noting that orders arrive quickly and are well-packaged. Many appreciate the helpful and polite staff who provide excellent support and keep them informed throughout the ordering process. The overall experience, from ordering to receiving medication, is often described as easy and seamless. However, some customers also noted concerns regarding delivery speed. People mentioned that deliveries could be sporadic or take longer than expected, sometimes resulting in medication running out before arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Service

Reviewers mention positive feedback about service, with many customers praising the ease of use, prompt... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Product

Users describe ambiguous interactions with product, with some customers praising timely and well-packaged... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more

Company replied

Rated 4 out of 5 stars

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more

Company replied

Rated 5 out of 5 stars

Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more

Rated 5 out of 5 stars

Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more

Company replied

Company details

  1. #92 of 114 best companies in Online Pharmacy
  2. #91 of 108 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36k reviews

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4.3

All reviews

(36,001)

5,065 reviews in the last 12 months

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Rated 3 out of 5 stars

Most of the time I go to get my meds…

Most of the time I go to get my meds and my order is not ready or they have to owe me something.I also don't understand why when sometimes there are 5/6 staff and my order is sent away to be filled only to be sent back to them.It seems to be a strange system they operate

21 July 2026
Rated 5 out of 5 stars

This is an amazing way to order my…

This is an amazing way to order my prescription, I have to have tablets every month, to have to go to the doctor's put in my prescription take it to the pharmacy and wait for it, sometimes it wasn't ready, but this is all done for me I downloaded their app I placed my order and everything else is done for me, there has never been a problem, good communication as to when they have the order from the doctors and when it is going out to me, the best way to get medication that you need all the time.

21 July 2026

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