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Well Pharmacy Reviews 

36,303
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 5,115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fast delivery service and seamless online ordering process, noting that managing repeat prescriptions from home is straightforward and convenient. Consumers also express deep appreciation for the polite and supportive staff who handle inquiries effectively and ensure smooth communication throughout the process. Some reviewers were not happy with occasional delivery delays or unexpected issues regarding complete medications arriving on time. A few other people also felt that tracking parcels could be improved, and occasionally experienced missing items or incomplete orders that required extra effort to resolve.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift turnaround times... See more

Service

Reviewers mention positive feedback about service, highlighting overall satisfaction with prompt deliveries,... See more

Order

People report positive experiences with order, highlighting that the online process is simple, reliable, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as supportive, helpful, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more

Company replied

Rated 4 out of 5 stars

The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 5 out of 5 stars

Just joined so I could get new medication delivered. There was a problem at first ( don't think at your end as medication cannot be ordered too far in advance) but the doctor and then your staff did... See more

Company replied

Company details

  1. #92 of 114 best companies in Online Pharmacy
  2. #88 of 104 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36k reviews

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4.3

All reviews

(36,303)

4,953 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good efficient service

Good efficient service. It would be more useful to know the previous date of prescription issue by the GP, rather than just the previous order date.

14 August 2026
Rated 4 out of 5 stars

Easy

Easy. One request, why do I have to enter my pre-paid certificate each time, when it is valid for a year?

11 August 2026
Rated 4 out of 5 stars

All went well

All went well. Would prefer a faster service if possible and delivery average price but as much as one of the products but I appreciate that was my choice.

10 August 2026
Rated 4 out of 5 stars

Very "Well" done

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled.
Ideally order tracking should be more precise... its slightly vague until its on the verge of being delivered.

11 August 2026
Rated 5 out of 5 stars

Very easy to order

Very easy to order & speaking with the pharmacist went through the scenarios relating to the medication.

The ease of delivery was also very good.

14 August 2026

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