Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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Company details
- #87 of 109 best companies in Online Pharmacy
- #88 of 105 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
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Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
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Very easy website yo use.
Very quick service so easy to order…
Very quick service so easy to order prescriptions and they usually arrive in 4-5 days
No need to make repeated visits
No need to make repeated visits. However Well do not inform you of possible delays
Always first class and trouble free
Always first class and trouble free. Occasional I may use click and collect but I am quite happy to wait for delivery.I use Well with absolute confidence so a very big thank you to all.
Good communication
Good communication, quick dispatch and delivery , only problem- no order confirmation was sent by email . Would recommend. Thank you
No fuss ordering and delivery.
Ordering on the website was straightforward and uncomplicated. My order arrived when promised. I am happy with the product and had ordered it from Well Pharmacy as this is a name I trust.
Price very competitive.
Very good experience.
Website is very easy to use and Well keep me informed of every stage in the process. Very happy.
so easy to use and the updates
The web and the app are very…
The web and the app are very user-friendly and easy to use; everything is clear, and with only a few clicks, the medicine will be delivered to your house.
fast and reliable service
fast and reliable service - staff who didn't disappoint when help was needed
they could make ordering repeats easier for customers with more than four items monthly
I have been ordering the Caverject from…
I have been ordering the Caverject from you for a long time andfor the past year or two you have said it is not available from your suppliers. I now find out that 'Viridial Duo ' is exactly the same product and you are able to supply this. It seems no human looked at my order and suggested 'Viridial Duo' as an alternative. You seem to be relying on your computer to send out automatic replies rather than using the dis retion of a human operator.
My latest order (for Viridial Duo) has at last been met.
My medicine was well packed
My medicine was well packed. Came on time. Delivered by helpful kind postman. When I forgot to order one important tablet. I phone Well and they immediately got in touch with reception at the doctors. I received tablets quickly. Thank you. Great service. Yours Marian Burrage.
easy and straitforward
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