Well PharmacyReviews 

35,749
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, often noting its speed and reliability, which saves them time compared to traditional pharmacies. Many appreciate the excellent service, including timely updates on their order status and helpful reminders to reorder medication. The staff are consistently described as friendly, helpful, and professional, with many individuals going above and beyond to assist customers. However, some customers also mentioned issues with product delivery, including incorrect dosages or items, and occasional delays. A few other people also felt that the online service could be slow or unhelpful, leading to frustration when trying to get support or place orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Service

Users describe positive interactions with service, with many praising the online service as amazing, quick,... See more

Order

Consumers find the ordering process to be positive, with many appreciating the ease of ordering online and... See more

Staff

Customers had positive experiences with staff, praising their helpfulness and professionalism. Many reviewers... See more

Product

Clients share ambiguous opinions on product quality and accuracy, with some customers reporting issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more

Rated 5 out of 5 stars

Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more

Rated 5 out of 5 stars

I received alerts letting me know at each stage of my prescription processing, sending and due delivery. The filling of my prescription and posting out was really very quick. It was a really great ser... See more

Rated 5 out of 5 stars

This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more


Company details

  1. #87 of 109 best companies in Online Pharmacy
  2. #88 of 105 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36k reviews

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Asks customers to review

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4.3

All reviews

(35,749)

4,809 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good communication

Good communication, quick dispatch and delivery , only problem- no order confirmation was sent by email . Would recommend. Thank you

1 July 2026
Rated 2 out of 5 stars

I have been ordering the Caverject from…

I have been ordering the Caverject from you for a long time andfor the past year or two you have said it is not available from your suppliers. I now find out that 'Viridial Duo ' is exactly the same product and you are able to supply this. It seems no human looked at my order and suggested 'Viridial Duo' as an alternative. You seem to be relying on your computer to send out automatic replies rather than using the dis retion of a human operator.
My latest order (for Viridial Duo) has at last been met.

30 June 2026
Rated 5 out of 5 stars

My medicine was well packed

My medicine was well packed. Came on time. Delivered by helpful kind postman. When I forgot to order one important tablet. I phone Well and they immediately got in touch with reception at the doctors. I received tablets quickly. Thank you. Great service. Yours Marian Burrage.

30 June 2026

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