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Well Pharmacy Reviews 

36,684
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 4,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online ordering process extremely simple, convenient, and efficient for managing repeat prescriptions. People often praise the staff for being very polite, supportive, and professional during consultations. Consumers also appreciate the prompt delivery service and helpful tracking updates provided after dispatch. However, some customers also noted occasional delivery delays, missing paperwork, or long waiting times for their orders. Some reviewers experienced frustrating communication gaps when trying to track down delayed or missing medications. A few individuals mentioned receiving incomplete shipments or experiencing issues with specific product reactions.

What people talk about most

Delivery service

Consumers find delivery service to be positive and reliable, noting that packages frequently arrive quickly... See more

Service

Customers consistently note positive experiences with service, mentioning that purchasing is easy and orders... See more

Order

Clients share positive opinions on order, highlighting the simple process and clear website that make... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, polite, and professional... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very knowledgeable about all products and very polite when speaking to the staff. Should however give a clear contact details. As I needed to ask a question and did not know how to get in touch so I... See more

Rated 4 out of 5 stars

Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time

Company replied

Rated 4 out of 5 stars

Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.

Company replied

Rated 5 out of 5 stars

The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs. The face-to-face before dispatch was a pleasure. New "nurse" was so... See more

Company details

  1. #91 of 115 best companies in Online Pharmacy
  2. #88 of 105 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37k reviews

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4.3

All reviews

(36,684)

4,884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

I received a timely reminder to re-order my prescription. Once I'd chosen what I needed, everything went through smoothly and I received my medication a little before the date requested.
I would recommend this service

15 September 2026

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