Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
I received alerts letting me know at each stage of my prescription processing, sending and due delivery. The filling of my prescription and posting out was really very quick. It was a really great ser... See more
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Company details
- #87 of 109 best companies in Online Pharmacy
- #89 of 105 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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i found the well company dealt very…
i found the well company dealt very quick with my order
3 July 2026
Prompt and efficient service.
3 July 2026
Much easier having them delivered,I…
Much easier having them delivered,I hope though they will put through letterbox if I'm out.as unsure if they deliver if out
3 July 2026
Felt really relaxed in my consultation
Felt really relaxed in my consultation, they were so helpful I am really happy with the advice I got
30 June 2026
Very good communication with fantastic…
Very good communication with fantastic reliability on delivery.
3 July 2026
Service from all ends for order are good
3 July 2026
Really gone downhill
Used to be great but now they are far too slow. They take 2 days to say prescription has been approved by my GP even though I can see on the NHS app it was already approved. Then they take 2 to 3 days to dispatch it. They have an online chat with is pointless as it takes them days to get back to you and their customers service phone line shuts at 5pm, so really hard to get hold of them in an emergency when they mess it up. They used to be really fast.
1 July 2026
Unprompted review
Punctual online and phone call…
Punctual online and phone call meetings, delivery on time. Great service
29 June 2026
Every time I order my prescription I'm…
Every time I order my prescription I'm kept updated on it's progress and it's delivered jn a few days
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Arrived on time and this service is so…
Arrived on time and this service is so useful for us. Taken away all the stress of collecting ourselves
16 June 2026
Reply from Well Pharmacy
We are so glad to hear that our service has been useful and helped alleviate the stress of collecting for you. We truly appreciate your positive feedback!
Reply from Well Pharmacy
We're so happy to hear that you experienced prompt service and fast delivery. Thank you for taking the time to share your positive feedback!
Reply from Well Pharmacy
We're so glad to hear that your ordering experience was easy and that your delivery was fast. Thank you for your kind words!
Poor delivery process
My "default" pharmacy for prescriptions.
Went through from GP, had notification to pay for it on site, but no indication of timeframe for delivery (2-4 days) until paid for, and then no option to cancel and/or change to collection.
Dispatched 2 days AFTER that, for delivery in 2-4 days. Good job not urgent/critical meds.
2 July 2026
Reply from Well Pharmacy
Thank you for your feedback, I am sorry your prescription took longer than expected.
We can always return prescriptions, if you require them sooner than our dispensing time frames, please contact our chat for assistance, where our team are on hand to provide support.
Thanks again,
Well Pharmacy
Very good service thanks
2 July 2026
Reply from Well Pharmacy
We are so happy to hear that our service was very good. We truly appreciate your kind words and positive feedback.
The well pharmacy in Sittingbourne
The well pharmacy in Sittingbourne . What can I say, never had a good service there, have complained a few times to the head office about the staff and service, but nothing has improved it’s got worse in fact. You go in and there’s never anyone on front counter. Have to wait ages for someone to come and attend to you, then prescriptions they’ve had for a week are not ready. Sane every time.No apologies from staff, overall attitude of staff is just rude, they all seem incompetent and untrained. Shelves are always half empty in there. Certainly not a well managed branch.
7 July 2026
Unprompted review
Reply from Well Pharmacy
We are very sorry to hear about your consistently negative experiences at our Sittingbourne branch. We understand your frustration regarding the long waits, unready prescriptions, and the attitude of the staff. We take your feedback seriously and are truly sorry that previous complaints have not led to improvements, we will ensure this is passed onto the Area Operations Manager.
Thank you for your feedback,
Well Pharmacy.
Excellent service
Very reliable and helpful, advance notice of despatch of meds always provided. Highly recommended.
1 July 2026
Reply from Well Pharmacy
We're so happy to hear that our service is reliable and helpful, and that our dispatch notifications are appreciated. Thank you for your kind words!
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