Well Pharmacy Reviews 

36,170
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable delivery service, noting orders often arrive on time and are well-packaged. The staff frequently receives commendation for being helpful, polite, and knowledgeable, contributing to pleasant interactions. Reviewers find the ordering process easy and convenient, especially for repeat prescriptions, appreciating the overall excellent service. However, some customers noted inconsistencies with delivery times, experiencing delays or sporadic arrivals. A few also mentioned issues with orders being split into multiple parcels or items missing, causing inconvenience. Conversely, a small portion of people felt that some staff members exhibited unhelpful attitudes or lacked empathy.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting speedy delivery and excellent... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, fast, and efficient,... See more

Order

People report positive experiences with order, finding the online ordering process for prescriptions very... See more

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Consumers find product experiences to be ambiguous, with some reporting timely delivery and well-packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more

Company replied

Rated 5 out of 5 stars

Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more

Company replied

Rated 5 out of 5 stars

Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍

Company replied

Rated 5 out of 5 stars

Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more

Company replied


Company details

  1. #93 of 114 best companies in Online Pharmacy
  2. #91 of 106 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36k reviews

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1-star

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4.3

All reviews

(36,170)

4,816 reviews in the last 12 months

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Rated 1 out of 5 stars

My prescription got lost in your system

My prescription got lost in your computer system and could not be downloaded local at the Glastonbury Well branch so that I could collect it. It had to be reordered from the Doctors surgery and was then sent through the post rather than being available for collection as I wished. So overall a total disaster.

3 August 2026
Rated 1 out of 5 stars

I gave a one-star rating because my…

I gave a one-star rating because my imperative medications that I take daily where sent to be delivered by unreliable Royal Mail that lose and delay things. My medications were delayed. I almost run out of Epilim to control my epilepsy and I almost run out of my medication for my heart condition. I forgot the name of it. Anyway, if I run out, I could have had heart complications or an epileptic seizure that could have triggered a fatal heart attack that could kill. Who thought of letting Royal Mail deliver my medications when Well Pharmacy have your own delivery system. Also, I’m capable of collecting my medications at the Boots Pharmacy in 48 hours that is quicker for me. Royal Mail took nearly a week to delivery my medications. Also, Royal Mail left my medications outside my door where either somebody could have nicked them or a child could have nicked them where a child could have got my medications where children shouldn’t have access to medications. DON’T EVER let Royal Mail deliver my medications AGAIN! They are medications, not a Blu-ray.

3 August 2026
Rated 1 out of 5 stars

Here we go again

Here we go again! A prescription thats been there a week still not ready same old bullshit excuse we're waiting for an item to be delivered this is my 3rd visit this week waited for 4 minutes in an empty shop with 6 assistants behind the counter refusing to acknowledge me shit order service avoid!!!

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Wegovy OUT OF STOCK

Purchased 25mg Wegovy pills online. Had an online consultation with a pharmacist and had do get a heart rate check. Now told that the pills are out of stock. Shareholders have been unhappy with the sales of Wegovy. You simply can't see something you can't produce in time. Very disappointing.

5 August 2026
Unprompted review

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