Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
Company replied
Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
Company replied
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
- #94 of 115 best companies in Online Pharmacy
- #92 of 108 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There good and it easy to order only…
There good and it easy to order only thing is they take a bit long to receive meds so I have to reorder earlier it feels like I'm ordering all the time but thankful for the service regardless
Appreciate the service don't know what I'd do without it
23 March 2026
Great service
24 July 2026
Excellent service and follow up
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Well Pharmacy
Hi Margaret,
We're delighted to hear that your delivery arrived promptly and without any issues. Thank you for taking the time to share your positive experience.
Kind Regards
Well Pharmacy
So easy
So easy. I don't really do anything. The gp sends the prescription to Well and then it arrives in the post a few days later.
24 July 2026
Reply from Well Pharmacy
Hi Louise,
We're so happy to hear that our prescription service is making things easy for you!
We appreciate you sharing your positive experience with us.
Kind Regards
Well Pharmacy
Really easy to order
Really easy to order, very quick service. Highly recommend! Will be using all the time now!
24 July 2026
Reply from Well Pharmacy
Hi Zara,
We're delighted to hear that you found our ordering process easy and our service quick. We truly appreciate your high recommendation and look forward to serving you again!
Kind Regards
Well Pharmacy
Very helpful staff always ready to help
29 July 2026
Unprompted review
Reply from Well Pharmacy
Hello,
We're so glad to hear our staff was helpful. We appreciate your feedback.
Kind Regards
Well Pharmacy
Quick delivery
23 July 2026
Reply from Well Pharmacy
Hi Marie,
We're pleased to hear that your delivery arrived quickly.
Thank you for sharing your feedback!
Kind Regards
Well Pharmacy
reliability
20 July 2026
Reply from Well Pharmacy
Hi William,
We are pleased to hear you find our service we reliable. Thank you for your feedback.
Kind Regards
Well Pharmacy
The are the best pharmacy is Essex they…
The are the best pharmacy is Essex they are reliable and take good care of their client
21 July 2026
Reply from Well Pharmacy
Hi Esther,
We're so pleased to hear that you consider us the best pharmacy and that you appreciate our reliability and client care.
Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Totally reliable service
Totally reliable service. That is the most important element of the system
24 July 2026
Reply from Well Pharmacy
Hi Alan,
We're so happy to hear that you find our service reliable. We truly value your positive feedback and appreciate you sharing your experience.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mr Steer,
We're delighted to hear that your delivery arrived quickly.
Thank you for sharing your feedback!
Kind Regards
Well Pharmacy
Quite slow when you consider Amazon…
Quite slow when you consider Amazon delivers next days d you have advanced warning of what I will order and the frequency.
The order gets split into 2 which makes it harder to follow.
STILL GOOD THOUGH
Thanks
21 July 2026
Reply from Well Pharmacy
Hi Peter.
We appreciate your feedback.
Unfortunately we cannot offer next day deliver for prescriptions. Our pharmacy requires 7 working days (10 days) to dispense and deliver prescriptions. This is bound by the timescales it takes for them to be approved; this can take up to 3 working days. Prescriptions are then required to be clinically checked to ensure medication dose and instructions are correct, stock ordered and dispensed with additional checks to ensure everything is correct before it is dispatched to a patient.
Separate deliveries may happen if medication is prescribed on 2 or more prescriptions. Our pharmacy deal with 1000s prescriptions per day and it can depend where in the process the prescription is, some my go through quicker than others resulting in a separate delivery. The do endeavor to send prescriptions together where possible.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Prompt dispatch and delivery but not as per my order…
Prompt dispatch and delivery but disappointingly you didn't deliver what I ordered and paid for.
My order was for a twin pack of Freestyle Libra 2 monitors.
On delivery I only received 1 monitor with an invoice for 1 x 2 pack.
We have now made contact with you a few days ago you promised to send out a second monitor and as I write this review I still await the outstanding item of my original order.
Disappointing
29 July 2026
Reply from Well Pharmacy
Hi Graham,
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the missing Freestyle Libre 2 monitor and the delay in receiving it.
We have checked the status of your replacement and this has been completed, the replacement was dispatched 28/07. We have sent you an email update with your tracking number.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi there,
We are so pleased to hear that you had a positive experience with us and find our service quick and efficient.
Thank you for taking the time to share your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sylvia,
We are so pleased to hear that you had such a positive experience with us.
We truly appreciate your kind words about our service and communication.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Diane,
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your feedback; we truly appreciate it!
Kind Regards,
Well Pharmacy
Quick and easy way to get meds
Quick and easy way to get meds. Such a lifesaver when the GP waiting time is so long
17 July 2026
Reply from Well Pharmacy
Hi Avery,
We are so pleased to hear that our service has been a lifesaver for you, especially with long GP waiting times.
Thank you for your wonderful feedback.
Kind Regards
Well Pharmacy
Such a great way to order your …
Such a great way to order your prescription tablets no need to go out to collect them just order online get confirmation of your order then they let you know when they are arriving which is by post
23 July 2026
Reply from Well Pharmacy
Hi Christopher,
We are so pleased to hear that our online ordering system and postal delivery service for prescriptions have made things easier for you.
We appreciate your feedback.
Kind Regards
Well Pharmacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.