I waited 2 weeks from the update that my medication had been posted to receive it leaving me without medication for 5 days . I had ordered in plenty of time so not to run out. I was left bed bound a... See more
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See what reviewers are saying
Very easy to use
Brilliant Well done every time can't thank you enough .
Prescriptions always accurate and on time.!
Company details
- #85 of 105 best companies in Online Pharmacy
- #88 of 106 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Kings Road West, Swanage, BH191ER, Dorset, United Kingdom
- 0192 942 4838
4.0
Great
4 reviews
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Very easy to use
12 December 2024
May use AI-assist with repliesRead more
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Bad service
I waited 2 weeks from the update that my medication had been posted to receive it leaving me without medication for 5 days . I had ordered in plenty of time so not to run out.
I was left bed bound and in crippling pain due to this mistake as they had not posted my medication at all and infact only posted it 3 days before I actually received it. I can not order my medication any earlier as I take two controlled drugs. This was extremely poor service!!
18 August 2022
Reply from Well Pharmacy - Swanage
Hi Hazell,
Thank you for taking the time to share your feedback for well.co.uk. Please accept our deepest apologies that your recent order took longer than expected and left you without medication.
I just want to assure you we take feedback like this very seriously, it is upsetting to hear you did not have medication for 5 days.
It is unclear on what the cause of the delay was but so that we can look into this please could you email us at hello@well.co.uk with your full name, DOB and quoting Trustpilot in you message. This will help understand what happened and what we can do to try and prevent this happening again.
Thank you once again for sharing your feedback and please accept our deepest apologies once more.
Best Wishes
Zoe
well.co.uk
Brilliant Well done every time can't…
Brilliant Well done every time can't thank you enough .
25 October 2020
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