Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
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Created with AI, based on recent reviews
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
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Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
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Most rude staff ever.
One specific lady works there who is so rude it's unreal. Bottesford pharmacy. After phoning to see if my prescription was ready her first words were. How do I know ,in a rude attitude. She said I'm so busy with hundreds of things to do I can't do it all. I gave my name . She said no nothings here.although it was there as I was told the day before. I said I need them as I'm not supposed to stop them. Her awfull attitude was "go else were" and put the phone down. For some one working in that environment dealing with mental health patients she is absolutely not the right person and should be sacked as this wasn't the first time. Disgusting behaviour.
Very professional and very supportive
Customer Services friendly.
User friendly ordering process.
Good Communication throughout until delivery.
Delivery of my medicine was so slow, that I had to go 4 days without and I had ordered 10 days before it was sent out. Disgraceful it's not the first time either!
Information and instructions easily understood.
Always sends out prompt reminders & delivers very quickly
Went to collect much needed meds to be told they didn’t have them go phone around other chemists to see where you can get them. No explanation or obviously too much bother to check their system to see if another Well Chemist had them in stock, this has happened on a number of occasions.
Boots were very helpful, granted they did not have them as apparently a problem with the supplier but did check to see where I could source them.
Easy way to order my prescriptions and I am told when they are posted and I can track my order once they are posted
Very smelly ( fishy odour) . My baby has got rashes all over the body after applying this oil. Contacted customer service for the return of another bottle of unopened oil but there is no response from them . Very disgusting!

Reply from Well Pharmacy
Doesn’t arrive within time scale not prioritised

Reply from Well Pharmacy
Always prompt service , excellent for online delivery, any problems always dealt with straight away very helpful.

Reply from Well Pharmacy
Where do you want to start.
You sent two items last week then after 14 days you sent 8 items, half the duplicated order.

Reply from Well Pharmacy
I was not informed for 8 days that medication had not been posted until I rang . I still don’t know where my medication is for 2nd of September for statins
I missed medication for 4 days
I feel I should have been informed that there was delay in getting medication delivery .

Reply from Well Pharmacy
You need to put a note on my profile, I get my prescriptions delivered. I'm not working 5 miles. To go and collect. Make sure. The prescription have enough time before I finish my last one because it takes a week and I have to be delivered. This is the only problem with the system. Every month is really stressful. Out of three tablets this week. And they still didn't arrive. WTF I don't order this for fun.

Reply from Well Pharmacy
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