Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Review summary
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
Company replied
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
Company replied
It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
- #92 of 114 best companies in Online Pharmacy
- #91 of 108 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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Took 5 days to dispatch medine
Took 5 days to dispatch medine. Combined with poor royal mail delivery means it's taken over 2 weeks so far from ordering and still not received.
In response to Wells comment:
I rang on Tues 7th as still not dispatched and was offered a return of prescription to order locally as was going on holiday on 8th. However as working all day was not able to do this so decided to manage. I wish it had been delivered on the 7th...
6 July 2026
Reply from Well Pharmacy
Hello,
We appreciate you sharing your experience. We understand your frustration regarding the delay in receiving your order.
The order number you have provided shows that your order was received on Friday 3rd and was dispatched the next working day (during our business hours) on Monday 6th via Tracked24, it shows this was delivered to you on Tuesday 7th.
If you need further assistance with your order, please email hello@well.co.uk.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Fair service
Fair service, easy to communicate with and everything explained in clear simply language. Felt listened to.
2 July 2026
Reply from Well Pharmacy
Hi Donna.
We're delighted to hear that you found our service fair and that communication was clear and easy to understand. It's wonderful to know you felt truly heard.
Kind Regards,
Well Pharmacy
Service Failure
I requested a repeat prescription with a weeks worth of medication left and I’m very saddened that it arrived 4 days after I had run out. It’s unbelievable, it should not happen, the service must improve, especially as there will be some people whose health could be severely impacted if they were to experience such a delay!
6 July 2026
Reply from Well Pharmacy
Hi Mr Ferguson,
Thank you for sharing your feedback. We are truly sorry to hear about the significant delay in receiving your repeat prescription and the distress this has caused, especially after you had run out of medication.
We received your prescription on the 01/07 and this shows it was delivered by the 09/07. If you opt for our delivery service, it can take up to seven working days for your order to arrive. https://well.co.uk/prescriptions/. We encourage patients to order as early as possible, usually 10 working days in advance to allow for the timescales involved.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
So happy with how efficient it was
So happy with how efficient it was, my prescription was with me on time. 😀
3 July 2026
Reply from Well Pharmacy
Hi David,
We're so happy to hear that your prescription arrived on time and that you found our service efficient. Thank you for sharing your positive experience!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so happy to hear that our service was prompt and efficient for you. Thank you for your kind words!
Highly recommend this service
Highly recommend this service. It’s so much easier than standing in a queue in the Chemist. I order my prescriptions on NHS app, My GP approves and sent the prescription to Well online pharmacy. They have a great app and I can watch the progress. They notify me when dispatched. Then Royal Mail deliver it 24 hours later. Perfect!
25 June 2026
Reply from Well Pharmacy
Hi Theresa,
We are so happy to hear that our service has made managing your prescriptions easier and more convenient for you. We truly appreciate you sharing your positive experience with our app and delivery process. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Ken,
We're so pleased to hear you had such a positive experience with our service. We always strive to offer fair prices and efficient, free delivery, so your feedback is truly appreciated!
Kind Regards,
Well Pharmacy
Good prompt service and delivery.
3 July 2026
Reply from Well Pharmacy
Hi James,
We're so pleased to hear that you had a positive experience with our service and delivery. Thank you for taking the time to share your kind words!
Kind regards,
Well Phamracy
Reply from Well Pharmacy
Hello,
We're so happy to hear you appreciate our customer service, products, and prices! Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Anthony,
We are glad to hear you find our service efficient, thank you for your feedback!
Kind Regards,
Well Pharmacy
Easy to use automatic prescription…
Easy to use automatic prescription service with great communication throughout
1 July 2026
Reply from Well Pharmacy
Hi Emily,
We're so glad to hear that you found our automatic prescription service easy to use and that our communication was great throughout. We truly appreciate your positive feedback.
Kind Regards,
Well Pharmacy
Getting medication delivered was great…
Getting medication delivered was great and upto date information about when to expect delivery very good. Only thing i don't understand is w6a local well pharmacy wasn't used as my wife gets her medication delivered locally.
3 July 2026
Reply from Well Pharmacy
Hi Colin,
We're happy to hear our delivery service and updates were good for you. We understand your question and as you are signed up to our online delivery service, all prescriptions are handled by our online pharmacy team as we are a separate delivery service to the one that is offered by the local well stores.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Susan,
We're happy to hear that our call was on time and your medication was dispensed promptly. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Your absolutely crap my doctors had to…
Your absolutely crap my doctors had to give me a new prescription as I had been without my tablet's for four days and after I'd pick them up from the local chemist I received your prescription, your absolutely a waste of time I wouldn't recommend you to my worst enemy and I have made sure that I get them the way I have had them for the last few years
6 July 2026
Reply from Well Pharmacy
Hi Peter,
Thank you for taking the time to share your feedback. We are sorry to hear that your prescription took longer than you expected.
We received your prescription in the late afternoon on Thursday 2nd July, this was then processed Friday 3rd July and it was the dispatched the following working day which was Monday 6th July, most prescriptions are processed and dispensed within 3 working days. We advise on our website that prescriptions can take up to 7 working days, please ensure that you order at least 10 working days in advance to allow for prescriptions to be processed, dispensed and delivered.
We use Royal Mail 48 hour tracked and delivery can take 2-4 working days, your prescription shows it was delivered within this timescale.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
I paid extra for overnight delivery and…
I paid extra for Express delivery 24hr Royal Mail delivery and the item did not arrive for four days!
Not impressed
6 July 2026
Reply from Well Pharmacy
Hi Sue,
Thank you for sharing your feedback with us.
Expedited delivery does not guarantee next day delivery as it can depend what time you placed your order. Orders require to be processed before dispatching and depending on the item, may require approval from a pharmacist.
The item you ordered was a pharmacy medicine, this will have required a pharmacist approval before it could be dispatched.
Once approved, orders are then dispensed and dispatched via:
Royal Mail 24hr (Tracked24) for express delivery - Delivery can take 1-2 days.
Royal Mail 48hr (Tracked48) for standard delivery - Delivery can take 3-5 days.
https://well.co.uk/shipping/
Thank you once again for your feedback and please accept our sincerest apologies for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We appreciate your feedback and glad you are happy with our service.
Kind Regards,
Well Pharmacy
Very helpful and great service very…
Very helpful and great service very friendly
Royal mail is the only let down
2 July 2026
Reply from Well Pharmacy
Hi Alison,
We're glad to hear our service was helpful and friendly! We understand your concerns about Royal Mail and appreciate you bringing this to our attention.
Kind Regards,
Well Pharmacy
The email reminding Robin Turner to…
The email reminding Robin Turner to renew prescription gave renewal option for Kathryn Turner's prescription. Sometimes the opposite happens in emails. Both correctable on NHS apps. Early ordering essential, as arrival of medication is at least 2 weeks after ordering . No incorrect medication has arrived so good in that department
16 May 2026
Reply from Well Pharmacy
Hi Robin,
We appreciate you sharing your experience regarding the prescription renewal reminders and the ordering process. We acknowledge the importance of early ordering due to the medication arrival timeframe. Our timescales can be found on our website https://well.co.uk/prescriptions/.
Your feedback helps us identify areas for improvement in our systems and communication.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Jane,
We're happy to hear that your order arrived exactly as expected. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
I don’t think I requested this service…
I don’t think I requested this service but overall I’m happy although6 days to deliver something might not be practical
2 July 2026
Reply from Well Pharmacy
Hi Barry,
We appreciate your feedback and are glad to hear you're happy with the service overall. We understand your concern regarding the delivery timeframe and are always working to improve our efficiency.
If you've recently signed up and opted for our delivery service, it can take up to seven working days for your order to arrive. Once your GP has approved the prescriptions online, we'll send your order via Royal Mail, which normally takes between two and four days to arrive at your chosen address.
We hope this information helps.
Kind Regards
Well Pharmacy
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