Wellnesswag Reviews 

156
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining their ESA letters to be very easy, straightforward, and hassle-free. Many people appreciated the quick turnaround times, often receiving their documents much faster than expected. The service is frequently described as efficient and seamless, with reviewers highlighting the excellent customer service and the helpful, knowledgeable staff who made the experience comfortable and supportive. However, some customers also noted issues with customer service. A few people reported that the support was unhelpful, slow, or difficult to communicate with, leading to frustration and delays in receiving their necessary documentation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, ease, and professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as exceptional, easy,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, helpfulness, and... See more

Response time

Consumers are highly satisfied with the prompt response times, often receiving letters and documents within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose Wellness Wag for my ESA letter needs because they made the process so accessible and they have real mental health professionals that approve the letters. It’s affordable and easy to go through... See more

Rated 5 out of 5 stars

Crash is an absolute joy to have as part of my life and as my Emotional Support Animal during graduate school. He is loving, gentle, and incredibly well-behaved, making him the perfect companion both... See more

Rated 5 out of 5 stars

Wellness Wag made the whole process of getting my ESA letter so easy. The application was simple, and I didn’t feel rushed or judged when talking with the provider. They really listened and understood... See more

Rated 5 out of 5 stars

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expect... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(156)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wellness wag is phenomenal!

my Gracie is the best thing ever and I’m so grateful for the ability to register her as my true emotional support. I recently got into a new apartment and my letter worked without incident!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

My go to

There is a lot I can say about Wellness Wag. Everyone is so knowledgeable and helpful. Their process is very thorough but simple. And the care extends out for months and years to come. I would recommend them several times over.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Super Helpful

This was very easy to do, and I loved how quick the process was, this is a great choice, especially if you need the letter as soon as possible. I see that there is a negative review, and while all experiences are unique, I have actually had so much help and assistance from the company while I was going through the process. I have saved so much with pet rent and pet deposits. I would use them again in the future!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Staff was amazing, super helpful and always responded fast. I got my letters within a few hours and it was seriously the easiest process. I am so so thankful! I highly recommend!

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Wellness Wag are frauds!

FRAUDS! It's a SCAM!! DON'T USE THEM!!!

I've been attempting to get a letter for a therapy pet, and ALL I get from these jerks are sarcastic, belligerent questions belitting me, harasssing me, and taunting me!!! NO HELP WHAT SO EVER!!!!

They have NO CLUE what Customer Service is, much less how to talk politely and professionally to potential customers!!

Extremely RUDE and highly UNprofessional!!

I'm certain these "positive" reviews they have are FAKE!!! They HAVE to be, because no PROFESSIONAL in their field would treat a potential patient or customer like crap!!!

24 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look