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The Welsh Cheese Company Reviews 

2,687
•
TrustScore 5 out of 5

4.9

Cheese shop
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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more

Company details

  1. #1 of 9 best companies in Cheese shop
  2. #4 of 68 best companies in Corporate gift supplier
  3. #1 of 4 best companies in Deli
  4. #1 of 6 best companies in Delicatessen
  5. #23 of 375 best companies in Gift shop
  6. #2 of 26 best companies in Organic Food Shop

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(2,687)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ever so tasty

Ever so tasty - service was excellent. Bought for our wedding arrived well packed and cooled.We will replace our mature welsh cheddar with yours going forward

19 April 2026
Rated 5 out of 5 stars

5* Customer Service

The delivery company (DHL) delayed the delivery and the 1st order of cheese arrived in not an edible condition. However, I reached out to The Welsh Cheese Company who's customer service was 5*. They immediately arranged for a replacement order to be sent, which arrived still chilled. It is so pleasing to receive such good customer service and a special thanks to Pax, who dealt with this so quickly and professionally.

26 April 2026
Rated 5 out of 5 stars

My Mother had her 101st birthday last…

My Mother had her 101st birthday last week (in Swansea).She loves your cheeses and also a) shares with family and b) has them them last her for a few months. Sending cheeses from you to (Welsh) family and (English and other) Friends is my go to for special occasions and Christmas. Thank you.

29 April 2026
Rated 5 out of 5 stars

Have been ordering regularly for…

Have been ordering regularly for special occasions or as a gift for the last 3 years. Excellent selection of cheese for all tastes. Personal favourites are Cenarth Brie, Perl Las and Truffle Trove. Helpful to be able to specify the delivery date. Securely packaged and well insulated. A query relating to one delivery was dealt with immediately. Definitely recommend.

26 April 2026
Rated 5 out of 5 stars

Amazing Company!

Cheese is absolutely amazing, delivered in perfect condition and presented professionally in their boxes. The staff are so helpful over the phone as well. I've ordered from them 3 times now and I'll definitely be ordering in the future. Thanks Team!

27 April 2026
Rated 5 out of 5 stars

Give it a go..it's great.

We heard of cheese subscriptions on the BBC food programme and asked for vouchers for Christmas and have never looked back.We really look forward to receving the cheese selection. The company has introduced us to new ranges that we have really enjoyed and would never have tried. The range is excellent.We are also pleased to support small businesses. Delivery can be arranged to suit the customer and you can request substitutes/ repeat orders.

19 April 2026
Rated 5 out of 5 stars

Fabulous gift

This was a gift. It was delivered on the requested date.
The recipient was delighted with all the contents, including cheeses not previously experienced.

26 April 2026

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