The Welsh Cheese Company Reviews 

2,687
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more


Company details

  1. #1 of 9 best companies in Cheese shop
  2. #4 of 68 best companies in Corporate gift supplier
  3. #1 of 4 best companies in Deli
  4. #1 of 6 best companies in Delicatessen
  5. #23 of 375 best companies in Gift shop
  6. #2 of 26 best companies in Organic Food Shop

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,687)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Recipent wasn't alerted to where order had been left

Order sent as a birthday present. It arrived a day early and was left in a old greenhouse at the bottom of their garden. The recpient wasn't left a note to tell them where it was. They stumbled on it a week later after it had been rained on. The birds had a birthday present instead

19 March 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Eleanor,
I’m very sorry to hear that you didn’t get a message from DHL to let you know where the parcel was left. I’ll take this up with our account manager. The message should be automatically generated. The drivers are always asked to leave parcels in a safe place if there is no answer at the door. This is to ensure cheese isn’t returned to the depot.
The parcel was delivered on April 1st (3 days ago) as requested. We never get parcels delivered before their requested date. If we’d been made aware of the issue with the parcel not being found we’d have been very happy to send a replacement immediately. Please get in touch directly if you’d like us to do that.
Kind regards
Tom

Rated 3 out of 5 stars

Cheeses look delicious but disappointed…

Cheeses look delicious but disappointed that the larger one was substituted which I think will spoil the layout of the cheese cake.
I will not know till 7th when I set it up for my husbands 75th.

4 April 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Lynne. I'm very sorry we had to substitute one of the cheeses in your little celebration cake. A delivery of the Blue Wenallt 500g failed to arrive so we were forced to make an emergency substitution with the closest possible alternative which was a Perl Las blue 500g. I'm sorry that it's not exactly the same shape. It will alter the layout of the cake as you say, and I'm sorry there was no other alternative that was closer in shape. I hope it works well for your husband's 75th.
Kind regards
Tom

Rated 5 out of 5 stars

Best place to go

Loved going here for my mums birthday. We both love cheese and the cheeses selected for our cheeseboard was 10000/10 and the staff are always so friendly and helpful. Explained to the young woman we aren’t really wine drinkers so happy to have her recommendations and she even bought us over a sample of wine to try to make sure we liked it. Can’t wait to go back again!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb produce!

Easy to order. Delighted with the mixed 'lucky' box.
Fast, trackable delivery service.
And most importantly, excellent, delicious cheese!

26 February 2026
Rated 5 out of 5 stars

Superb service

Superb service. Delivery though was very slow

26 February 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Naomi. Thanks very much for your review. Yes, I'm very sorry for the DHL delay with your order this week. I spoke to our account manager about this earlier today and it appears that there's been an issue with the local depot in your area over the past couple of days, which fortunately is now resolved. I'm sorry for the inconvenience, but thanks very much for your understanding.
-Tom

Rated 5 out of 5 stars

I wanted to buy a gift voucher for the…

I wanted to buy a gift voucher for the Victoria Park location, but was able to collect it on the same day as the order was placed at the Taffs Well shop as this was more convenient for me.
The staff were very friendly and helpful, both on the phone and in the shop. An excellent experience as a customer. Diolch yn fawr.

17 February 2026

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