Wembley Stadium Reviews 

174
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful staff members who consistently provide excellent assistance with wheelchairs, ensuring smooth navigation and clear guidance around the entire venue. Many visitors genuinely appreciate the wonderful atmosphere and well-organized events that make attending live concerts and major shows deeply enjoyable. However, some customers also noted frustrating problems regarding poor sound quality during live performances alongside overly restrictive bag policies at the entrance. A few other people additionally felt that the available food options were quite disappointing and that security checks caused unnecessary delays.

What people talk about most

Staff

Customers had ambiguous experiences with staff, as reviewers expressed deeply contrasting views regarding... See more

Location

People report ambiguous experiences with location, as reviewers expressed contrasting views about the venue... See more

Service

Users describe ambiguous interactions with service during their visits. While some reviewers praised... See more

Product

Reviewers highlight mixed aspects of product experiences, expressing appreciation for the good theatrics,... See more

Facilities

Clients share ambiguous opinions on facilities, noting that the venue is generally well organised with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just having a concert about Bruno Mars gig. We could see a bloke from our £350 seats who I think might have been Bruno Mars. Really strange as you could still hear him singing and he’d left the stage.... See more

Rated 1 out of 5 stars

It was with great pride to see a Punjabi singer fill Wembley Stadium, but it was let down by poor sound quality and vocals, an underwhelming stage set, and dancers who were difficult to s... See more

Rated 1 out of 5 stars

Love the stadium and atmosphere but completely spoilt by having to arrive late and leave early to drop my bag which I had no idea was a problem. Gutted b/c it was my son’s first ever game. The ‘bag dr... See more

Rated 1 out of 5 stars

Myself and my daughter went to see Bon Jovi on the 9th September 2026. Absolutely devastated to say the least. From the moment they came on stage, we were unable to make out what songs were being sung... See more


2.8

Average

TrustScore 3 out of 5

174 reviews

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2.8

All reviews

(174)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I did the Wembley Stadium tour on…

I did the Wembley Stadium tour on Saturday morning. I thought it was brilliant! Luis , our guide was excellent, he explained everything really well, and we saw some real gems. I’m not even into football, and I found the tour really fascinating because it was also about the music history. All staff were really polite, and tour was well organised. You were given time to take photos and reflect on what been said, also you didn’t have to walk to fast.
Health and safety were a priority, and Luis ensured that by making sure , any little children stayed with the adult they were with, at all times . I’d deft do the tour again, I’d also say the surrounding area is really good re:- Wembley, with the development of shops and play structures.

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. The show started 2 hours late with no explanation or warning, we just sat waiting wondering when it would start. There are no proper seats, they put out these awful plastic chairs which are very close to the ground. There are no drink holders so I had to put my overpriced drink on the floor only for the person next to me to knock it over before I’d even had a sip! The queues for drinks and food is insane, you can’t even move when in that area and people are pushing and shoving trying to get past the massive queues. Whole thing was awful and wish I’d never bothered

29 November 2023
Unprompted review
Rated 1 out of 5 stars

Miss concert and tickets

Purshet tickets on concert,always read updates on applications wembley arena, On tickets says start 6pm 12/12/23, buy tickets on train on 2 person and 2 return tickets on last train. And concert start at 8pm to avoid late to train me and my daughter have to leave concert before begin I miss my concert with i wayt 10 months due bad information. No tickets,no concert, very angry

12 December 2023
Unprompted review
Rated 3 out of 5 stars

I had a Wembley tour yesterday and it…

I had a Wembley tour yesterday and it was a thoroughly great experience. My tour guide was Gemma and on the whole was quite good however doesn't know who the England Women's manger is. All in all great experience and would recommend to any football fan and make sure you get Gemma to have another look at her notes. On a side note Anthony Collins (the guy giving out wrist bands) slightly ruined my experience as he took my ball away for the whole trip. I understand why but the games the game and I wanted to share this experience with my ball. Overall Gemma was class and it was a great experience.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Useless website from start to finish

Useless website from start to finish. No advice, no help, complete waste of time. Impossible to buy tickets, constantly being told not eligible despite being logged in. Disgraceful delay tactics. Try to buy £1000 + tickets you will get straight through, but the ordinary fan forget it. They don’t care. Awful setup, avoid.

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Worst website ever to order football…

Worst website ever to order football game tickets. Website doesn't allow me to pay as comes up with error messege please select delivery method but doesn't allow you to choose one. Not satisfied customer.

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic tour guide and great day out

Bought a Wembley Stadium tour for my son and I for his birthday. It was absolutely amazing. The history of the pace was incredible but the actual tour itself was really really good. Our guide’s name was Usman or Osman (apologies which whichever I got wrong) and he was really good. Happy to interact with all of us, friendly and really helped make it a great day for my boy. Really nice guy too. Please make sure he gets recognised for this.

2 September 2023
Unprompted review
Rated 1 out of 5 stars

Sort your customer services out

This review is based on me trying various times to get answers to simple questions before I attended for an event. The customer services-or lack thereof-for a place as big as Wembley is a disgrace! Couldn’t get any any answers and waiting for email replies-when I could get one-took over a week. Just disgraceful

20 August 2023
Unprompted review
Rated 1 out of 5 stars

Wembley stadium discrimination

Last night me and my family attended the after hours show from the weeknd. We had been brought ticket to the show as a birthday gift and were very excited to see him preform. However it never went so well as the tickets were for level 5 and I suffer from epilepsy and cannot be up that high as I suffer from mass anxiety and being up that high is very dangerous for me.
On arrival me and my family went to information to see if we could get moved from up on level 5 down to a lower level. The staff at the information desk were unless and didn't want to help us out thay had no cares in the world to help a disabled person in need of help.
They never even tried I had to go to my seat and suffer because no one want to help. When the concert started down below us the lower levels there were so many seats empty and they told me they could not do anything for us. In this day and age that's is an absolute disgrace for people like me not to be helped. What is your disabled policy wembley because maybe you need to review it and help those that are disabled and need help when it comes to seating and not just think about the money all the time.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Well done Wembley

I attended the community shield match at Wembley with my two sons and my 8 year old grandson (football crazy) on Sunday 6 August. The short trip from Wembley Park station, whilst extremely busy, was very well policed and marshalled. Our 4 electronic tickets were on one phone so a helpful steward assisted us in getting through. Directional signage both outside and inside the stadium is excellent. Catering was good with ample stalls and quick service. Helpful staff to help you find your seats. Leaving was also easy with good marshalling ensuring easy flow to tube station. My grandson was awestruck by Wembley Stadium👏

6 August 2023
Unprompted review
Rated 3 out of 5 stars

Sent the wrong way!

My first visit to Wembley for Sunday's Blur concert. Great seats, and facilities not too bad, although food choices were not well signposted, you had to go to the counter to find out what was available. Biggest gripe was going into turnstile J and being sent anti-clockwise to get to entrance 101, whereas clockwise would have saved us walking around 80% of the stadium.

9 July 2023
Unprompted review
Rated 5 out of 5 stars

Blur Sat and Sunday

Went to see Blur Sat and Sunday. Great sound both days. Queues for drinks not too bad, and way shorter than Finsbury Park @ Pulp. Stewards and security at Wembley were amazing and paramedics too. 6 stars to all of them.

9 July 2023
Unprompted review
Rated 1 out of 5 stars

Ticketing Office

Despite sending numerous emails and questions via the Web based forms, I have still had no update as to when I will receive Blur tickets paid for and receipt dating back to last year the event is tomorrow 🤷‍♂️

Had no no response regarding ticket nor received any despite friends receiving there's 5 days prior to the event.

I was told over a month ago my contact details were in good order and the I would receive tickets closer to the event.

Very disappointed! But can't say im surprised having read some of the other reviews.

Over 40% are poor🤷‍♂️

7 July 2023
Unprompted review

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