Absolutely terrible experience with…
Absolutely terrible experience with this car dealer, Lee Mellor. I bought a car which broke down just 10 days later due to a serious engine fault (not to mention electric tailgate & aircon not working from day 1). When I contacted the dealer Lee, I was shocked by the complete lack of customer service or accountability.
He refused to cover the cost of a recovery truck, and wouldn’t pay for an independent roadside mechanic (despite supplying evidence/invoices), insisting instead that I tow the car to be looked at by his so-called "mechanic friend"—completely disregarding my rights as a customer and any sense of fairness.
It only got worse from there. My calls were ignored repeatedly, and when I finally did get through, he hung up on me mid-conversation. No apology, no responsibility, and zero effort to acknowledge the inconvenience or cover the additional costs I had to pay out of pocket.
The entire experience was stressful, and the dealer’s behaviour was nothing short of bullying—trying to intimidate and manipulate rather than resolve the issue. Getting my money back was an uphill battle, made deliberately difficult by him at every step. He also took over 48hrs to transfer my money back after returning car and all paperwork.
Avoid this place at all costs. Untrustworthy, unprofessional, and completely lacking in basic customer care. I wouldn't wish this experience on anyone.