WestBow Press Reviews 

896
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional staff who patiently guide first time authors through every step of the publishing journey. Many people appreciate the responsive communication and the smooth handling of their manuscripts to create a polished final product. However, some customers also noted frustrating delays and communication gaps when trying to get updates during the production phase. A few other people also felt that the editing and formatting stages resulted in unexpected errors and issues with the final printed materials. Some reviewers mentioned that reaching representatives for support when problems arose proved quite difficult.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and the overall publishing process. While... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness, kindness, and professional... See more

Customer service

People report ambiguous experiences with customer service regarding responsiveness and support quality. While... See more

Service

Users describe ambiguous interactions with service, highlighting a sharp divide in their publishing... See more

Response time

Customers had mixed experiences with response time, with some reviewers noting that representatives were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bob DeGroff was an incredible, professional and efficient point man. I thoroughly enjoyed working with him and plan on making the seven hour trip from Memphis to Indianapolis to meet and thank hi... See more

Company replied

Rated 4 out of 5 stars

Luther Blackwell was great. Donna who was sapposed to help send marketing materials, was not so great. It took her WEEKS and actually MONTHS to send two links for marketing. I had to ask multiple time... See more

Company replied

Rated 3 out of 5 stars

The first printing of my illustrated children’s book had color washed out and pages sized I correctly. I paid again to get these corrected but still had sizing slightly off. They set the price and wan... See more

Company replied

Rated 3 out of 5 stars

When I began the processs, I was told that I would have help with website and post-pub publicity. That hasn't happened, even though I paid for it. I received little or not constructive feed... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

WestBow Press, a division of Thomas Nelson & Zondervan, understands that an author’s work is more than just a book. It’s a calling. We empower emerging Christian writers to answer their callings and share their messages of faith through publishing, helping every step of the way with supported self-publishing services that fit authors’ ambitions. As a Christian book publisher we publish books of all genres but specialize in books with Christian morals and inspirational themes.


Contact info

3.8

Great

TrustScore 4 out of 5

896 reviews

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3.8

All reviews

(896)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

At first I was not happy with the help…

At first I was not happy with the help I was getting. When something was incorrect my contact was not very helpful and did not explain the process very clearly.
one Georgette Gallo got involved everything went smoothly from there on out.

23 July 2023
Rated 5 out of 5 stars

I've used WestBow Press for five books…

I've used WestBow Press for five books now. For me it is a "no brainer." I supply the manuscript, and they do a superb job doing the interior layout (font, layout of such things as the table of contents and how each chapter appears, etc.) and the cover. The work is top notch quality and presents a completed book that I can be proud of.

22 July 2023
Rated 4 out of 5 stars

Details

It was great having Westbow Press, rather than myself, attending to the multitude of details necessary in publishing a book.

20 July 2023
Rated 4 out of 5 stars

New author information

I would give Westbow a 5 for all the people I dealt with when I had a concern or a problem. All were great.
I was probably the most temperamental person in the equation.
Being a first time author I was very insecure in finishing details.
However for pricing I would rate Westbow a 3. Not because of pricing. Firstly package pricing because of the hidden costs not fully discussed. The cost of the package should be all inclusive. Being told afterward that professional editing affects if Amazon, Indigo etc want to pick up your book.
Also being new I did not know what to price book at. I am not sure how current price will be received.
Overall a 4. Thanks for helping me get my first book published.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

For a first-time publisher like me

For a first-time publisher like me they were really helpful - and their pricing and after-the-sale support is terrific. Got first class service all the way through and is still continuing.

15 June 2023
Rated 2 out of 5 stars

Communication seems to be a…

Communication seems to be a cross-company issue. I have consistently had questions that beg an answer and I have not been able to get them. I send emails that are unanswered or incompletely answered. I call the person who is supposed to be helping and after several days I still have not gotten a call back. It is very frustrating.

10 June 2023
Rated 1 out of 5 stars

Frustrating experience

You end up working with about ten different people, some of whom do not communicate with one another. They can be difficult to contact, and they are not very attentive to detail. Overall, a very frustrating experience.

9 June 2023
Rated 5 out of 5 stars

I love westbow

I love westbow, they are very professional in every area.
However; i do feel that the new publishing prices are a little too high.
Also Authors discounts for purchasing books are not low enough. Under the new prices they are so high that the Arthor has to buy large quanities to get a resonable price, and that makes it harder on the Author to get sales, because the Author has to charge the audience such high prices.
But over all westbow press is a wonderful Publisher, they have did a great job on every book i have published with them

3 June 2023
Rated 1 out of 5 stars

Quite a bit has gone wrong

Quite a bit has gone wrong - complicated process, forms that can't be easily completed. Reps don't call when requested so very difficult to work via just email with Westbow.

2 June 2023
Rated 5 out of 5 stars

From start to finish the folks I talked…

From start to finish the folks I talked to were always very helpful and encouraging. This was my first experience in publishing a book and they helped guide me in the process from breaking it into chapters to referencing source material. Thank you WestBow!

25 May 2023

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