West Craven Insurance Services Ltd Reviews 

96
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Having stumbled across West Craven Ins Serv after buying a business that already had a vehicle insured with them, I was incredible impressed by the personal service I received from Kevin and moved my... See more

Rated 5 out of 5 stars

I can highly recommend West Craven Insurance services Ltd. Scott Clarkson and the team have always managed to get me the insurance I need right away. There has never been any issues, Scott is friendly... See more

Company replied

Rated 5 out of 5 stars

I have my blue light BASICS car insurance with West Craven. Excellent. They are a very supportive, helpful and responsive team. I had a recent issue where I had an overlap of car ownership and these... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, more importantly for me the advisor Lisa Hempstead-Smith made it easy for me to understand clearly the elements of my policy, never had that before from any previous broker... See more

Company replied

Company details

  1. Insurance agency

Information provided by various external sources

West Craven are your local insurance specialists. You will receive a personal service, with no call centres or automated telephones. We specialise in Commercial and Personal Lines Insurance. Please visit our website for more information www.westcraveninsurance.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

96 reviews

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4.9

All reviews

(96)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

1 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Top Company 6** service

I have been with West Craven for many years and am delighted with their professional personal service. They go the extra mile. Thanks.

1 November 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Happy with our service

Happy with our service. Repeat customer and Emma was really good to deal with, she was efficient and helpful throughout.

4 July 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Fantastic Service

Scott manages our policy perfectly. Nothing Is too much for him and he is always accommodating and friendly.

29 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Amazing Service

Scott arranged for my renewal without hassle, fantastic communication and amazing service

20 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Top marks...

Emma always answers all my questions super efficiently and generally is a pleasure to deal with.
Dealing with West Craven Insurance in general is just made so easy with the knowledge that all the staff have.

21 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

The service from Scott was excellent…

The service from Scott was excellent and replys to queries fast and informative.

21 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Lisa and Emma are brilliant!

Lisa and Emma are brilliant. Always on the other end of the phone to help us. 5***

3 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

I have used West Craven Insurances for…

I have used West Craven Insurances for many years for my company insurance policies and Emma always goes above and beyond to keep things running smoothly.

19 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Emma and Lisa have been amazing and…

Emma and Lisa have been amazing and always go out of their way.

19 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, Lisa and Emma have done a great job in securing my insurance policy, I was kept in the loop throughout the process and the went above and beyond my expectations

12 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Best Price and best service

We run a private ambulance service and as the insurance is complicated I reached out to Scott from West craven and he provided me with the best service possible and for the best price on the market.

19 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Helpful land speedy response

Helpful land speedy response, everything explained and sorted

19 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Emma was most helpful

Emma was most helpful, explained clearly the information that she required and called me to confirm that cover was in place.
Perfect!

18 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always very helpful and very prompt.

17 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Got the information I requested back to…

Got the information I requested back to me quickly so I could pick my new vehicle up at short notice.

14 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

We have been using West Craven for our private ambulance insurance

We have been using West Craven for our private ambulance car insurance for many years and have always received a very quick, efficient and helpful service from Scott. Very pleased with the service and would recommend to others.

1 October 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Always use Westcraven Insurance for all…

Always use Westcraven Insurance for all my business policies personal policies buildings and contents et cetera Scott Clark and Sammy from the claims department all very helpful when I need help and assistance

30 September 2022
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, more importantly for me the advisor Lisa Hempstead-Smith made it easy for me to understand clearly the elements of my policy, never had that before from any previous broker. Lisa is on top of her game!! with back up from her team to get things done, reassuring when you need to sort cover quick ....Great service, highly recommend West Craven Insurance.

2 October 2021
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

The whole team at West Craven

The whole team at West Craven, but especially Kimberly are beyond fantastic! I have had nothing but unbelievably professional service, Kimberly is so knowledgeable and supportive and most importantly kind and compassionate. She oozes ‘can do’ attitude and west craven just get it done! Second to none customer service, second to none expertise and by far the best Insurance Brokers I have ever been a customer of!! Would not hesitate to recommend in an heart beat!!

11 August 2021
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

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