Weston Homes Plc Reviews 

Very helpful staff, Judy and Valerie and team have made the process of purchasing my property as easy as possible. extremely happy with the appartment everything is made to a high standard and would highly recommend. Well done Weston Homes!

The sales team were friendly and helpful

Amazing customer service support from Lyn and Charlotte. They responded quickly to an urgent issue, escalated the issue to ensure I would get support the same day and followed up to provide helpful status updates. Thank you!

Judy & Valerie are lovely and welcoming and answered all my questions with speed and professionalism. Has been a pleasure working with the Bury St Edmunds team.

Judy and Val were great and made the whole process absolutely seamless.

Buying my first property through Weston homes has been seamless. I was quite naive with the process of it all but the agents, specifically Judy & Valerie, have been amazing and so patient.

My flat unfortunately had a leak in toilet that led to flooding and damage occurred at in different areas, However this was devastating, but Weston homes effectively and efficiently managed very sensibly and correctly, though it indeed there were tough times but Rachel Hatton from customer services dealt very professionally and with excellent communication skills and was very helpful in sorting out ,
Thanks Rachel and Customer services Weston homes

We had a smooth and stress-free experience building our new home. Communication was clear, timelines were respected, and the quality of work exceeded our expectations. A reliable and trustworthy company.

The agents are really great. They are very helpful and explained to us details of buying property very nicely. Also they have explained the potential next steps so that we have better understanding.

Both our shower panels stopped working, spoke to the team on Monday, on Tuesday morning both showers had been repaired, I am so grateful to team to get this sorted for us as my husband has MND. Thanks to all.

Unfortunately I bought a two bed luxury living apartment from Weston homes in abbey quay barking, I was expecting a peaceful living environment to live out my restful days for retirement.
but the apartments seem ok in general not any snagging really, and the site manager was good in helping.
the problem is the soundproofing is minimal industry standard and so you can hear your neighbours speaking loudly, music with base and the banging of the walls seems to transfer across apartments up, down and sideways.
the closing of patio and front apartment doors when left to close on there own accord, creates loud noise plus deep vibrations to adjacent apartments.
the other issues is apartments to the side and above when you have large children and even adults jumping around creates very loud noise and vibrations through out the apartment. the ceilings are suspended about two and half foot from the concrete ceiling which may transfer sound across the apartment more than usual .

the apartment block I purchased the apartment in was meant to be an all private affair as in buyers and the council and social have their own blocks, but what has happened is a management company has bought many apartments in my block and the adjacent block, and six months later leased them to the council.
whilst same tenants are respectful of there neighbours and surrounding environment others are not and cause a lot of trouble noise and disruption to the residents of the apartments .
so I just received an email from encore who are the managing agents stating they are not responsible for disruptive tenets creating certain no go zones in areas where these council and social tenets are aggressive to existing residents and encore staff.
encore will not allow direct contact with the managing agents so it difficult or near impossible to deal with. my problem is on going for 15 months with people above, jumping all hours of the day and night.
some of Weston sales staff tried to help but really its not there job, or not interested in solving my problem and others who have similar problems in the block.

During the purchase by my in-laws, we experienced professionalism, consideration and accuracy. Aspects were managed in a timely and efficient manner, which helped a difficult process, become less fraught.

My shower broke early 2025. After much back and forth it was agreed it was incorrectly fitted and should be replaced. Even though it took a long time the team were always approachable, patient and polite. The team they sent out to undertake the replacement were absolutely fantastic. They did a great job and could not be faulted. They turned around the whole experience!

Judy and Valerie at Tayfen Court are excellent and can be relied upon.

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish.
Their advise and understanding of our situation made the journey as pain free as possible.
The flat is perfect and the build quality is amazing.
Recommended. Five stars 😊

I do not recommend buying a Weston homes apartment in anything higher than 2 floors. I live in a 10 floor block in Edinburgh way development which has 98 flats and 1, a single lift which now breaks down weekly. The building is only a little over 2 years old. Now us owners are stuck with trying to figure out a permanent solution.

Judy and Valerie were great in their approach throughout the purchase.

Great communication and an amazing welcome with a packed hamper full of treats and Prosecco in the fridge, and an organised case of useful paperwork.
Additionally relatively quick to respond to urgent issues within the first month, though there hasn’t been anything major.

I have to say, buying this home through Weston Homes has been absolutely brilliant! We have recently purchased three new homes in the past year or so and this experience has been, without doubt the best. All staff, especially Judy, with whom I had the most contact, have been completely professional and very friendly at all times - both in person and over the phone.

Judy and Valerie were fantastic all the way through the process of me purchasing my first home. They guided me through and chased timelines when needed to ensure the process was completed in a fast and timely manner.

They held a lovely get together to meet the neighbours and where so lovely and welcoming to me attending on my own.

I can’t thank them enough for their support. It made buying with Weston Homes a seamless and wonderful experience.