Westpac Banking Reviews 405

Westpac Carindale we went to pay the money into the ATM it gave it back said go to the counter and they would not take it we went to another Westpac bank and they took the over the counter no worries Westpac Carindale bad service

Currently in Switzerland visiting my terminally ill father.
I arranged an apartment near the hospital and the owner (Of the entire building) provided banking details for the transfer. When trying to transfer in Westpac, an error "DS01" appeared. I called and the circus that ensuide guarateed I won't be dealing with Westpac ever again.
1. First representative was friendly but had no idea what the error was or where to send me. After 5 mins on hold she said I'd have to be placed to another department
2. Second person I spoke to was rude, constantly interupted and kept asking the same questions despite me answering the first time. She had no idea and said .... you guessed it "I have to put you through to another department.
Note: Mind you I've been using my Westpac Credit card for the last week with no issue. I guess as long as you're going into debt they're happy.
At this point it was ~40mins on the call to get nowhere.

When the times are tough and you need support, Westpac is NOT it!

Update: called again and was given a phone number which put me back in the general queue.

This Bank has no customer service , period if you want help you have to go into a branch ads they outsource all their customer servcie enquires to india/asia and their staff talk in circles for hours and then transfer you to somebody else and the cycle repeats''I recomend DO NOT BANK WITH THIS BANK'' their app is useless you cannot speak to anyone !!!!

I bank with several banks. I have been with Westpac since it was the Bank of New South Wales in the 1970's. Westpac is the worst. For example in December 2025 I was required to provide security information to Westpac otherwise they were going to freeze my accounts. I supplied everything required on 8th December 2025. On numerous occassions I have been contacted by Westpac wanting more security information - and I was required to provide a long list of information including my last credit card transaction details! Every time it has been their neglect of inefficiency that has caused them to require more information.
I have had transactions stopped, credit cards frozen, been limited in how I can deposit and withdraw my money.
How much is it costing shareholders for this inefficiency? .. and the way that they treat their customers is disrespectful and beauracratic.

Whilst Westpac has some dedicated & knowledgeable staff, they are often hard to find, particularly in the branches. Their security processes for online banking and credit card protection are over the top with most suspected fraud treatment requiring a visit to your local branch, which isn't local because they have closed so many. Iny case I have been to Top Ryde NSW 6 times in 2 months just to sort out online security hassles which is easy to do, when this bank security is "What is the answer to your security question". Not ask a question and get an answer. Stupid. Which is howamt see the pedantic security of this bank. Maybe they need to learn from banks that are online only, where security problems are resolved without going to a non existent branch.

I rang and could not speak to anyone regarding a credit card enquiry. they kept sending me to online enquiries

I visited the caneland branch in mackay today, and was greeted by Jasmyn who turned out to be the branch manager, I had a complex problem with one of my bank cards which turned out to be one of my cards being temporarily blocked. Jasmyn was fantastic to deal with solved my problem and I am a happy customer once again big cheers to Jasmyn thankyou young lady

Worst bank in the world?
Another terrible credit card application review for Westpac. I don't know why they offer credit cards, they don't seem to be able to handle the application process with their atrocious systems. Hour plus phone wait times to get some completely unhelpful imbecile in an international call centre.
Do yourself a favour and AVOID WESTPAC at all costs! For your sanity!

The worst customer service on planet earth. NEVER USE THIS BANK.
Had to make an international payment. Westpac blocked the payment, forcing me to phone (forcing me to endure 3 hours wait). Then, they assured me it was all ok - I then re-did the payment and they blocked it, saying it was suspicious. 12 hours (and 2 days) waiting on the phone later, numerous calls dropped etc, and my account is completely frozen, online access and phone banking is also suspended, I can’t buy groceries. The worst of the worst of Australian bad customer service. Shame on you Westpac.

The teller experience is absolutely shocking. 1 in front of me and been standing 25 mins with now 6 behind me . One teller only operating

Edited review:

Awful experience with my credit card application. I received no updates and was only asked to confirm my identification. Even though I completed this online, I was later told to visit a local branch. I went to the Wollongong branch with my passport and driver’s licence, and staff reassured me that my identification had been approved.

After 25 days with no further updates, I called customer service and waited on hold for over two hours. I was then told that my identification had not been confirmed and that I would need to start the process all over again.

Credit card application process is a nightmare - 1 hour wait times ar normal - was auto-declined for credit card and took 1.5hours on the phone and they couldn't manually check the information or advise why it was declined - Can't advise as its all automated now and couldnt pass me onto a team that could manually check - 1.5 hours on the phone just to be told this - This was only for a 6k limit and ive churned many credit cards with 3-5x the amount so I know its an issue on their end + read the other reviews its all the same - its a real shame as its really not that difficult

Absolutely shocking customer service by phone. They froze my new account been trying for 2 days to contact by phone...just on hold 2 and a half hours yesterday.

Worst bank by far. Wouldn't let us open a new account online, so we went to the branch then got stuck verifying phone numbers finally got that sorted and they wouldn't let us verify our id finally got that sorted and 2 weeks later they have decided to close our account for reasons they wont say. After our cards declining I rang them and they told us it was closed, no email, no call and just said there is a letter being sent out in the mail. So now we have to find time to go back to the branch so they can give us our money we dont have access to

IT department, can you get the App working? either not allowing typing chinese in description, neither can not transfer to Australia bank account.

Learning from commonwealth bank app, managing your IT team, dont get paid without doing anything.

Your money is not safe with Westpac. Apart from the worst customer service in banking in Australia. I was frauded and they refused to look into it, passing it off as a scam (it was not). Shopify was trying to refund my money and because the card had been cancelled could not. Westpac refused to do anything to retrieve it... Needless to say I have taken my business banking elsewhere.

Have been asked to verify my ID so tried to ring the London office for help. Call got dropped twice.

One of the worst banking experiences I’ve ever had.
1. I tried to open an eSaver account and kept running into technical errors right at the final step. This happened repeatedly over two days. No matter how many times I tried, the same error message appeared.
2. Then came the phone support nightmare. The system said the wait time was 20 minutes. Fifteen minutes later, it still said 15 minutes. Ten minutes after that, it dropped to 8 minutes and counted down… only to hit zero and announce, “Sorry, we are experiencing long delays,” and add another 10+ minutes. Eventually, I finally got through.
3. The gentleman I spoke to was polite, but his advice was useless. He told me to try the phone app because “it works better.” I did—same technical issue. He then gave me a “direct number” for technical support but wouldn’t transfer me until I tried the app first. I called the number and immediately got dumped into another waiting loop telling me (again) to try the phone app. It took 30 minutes to get through—so much for “faster.”
3. When I finally reached someone, the man was friendly but had no idea what was going on. He said he’d transfer me to technical support… which was confusing because that’s supposedly who I had already called. The next person wasn’t technical support either. She said the issue was probably related to my ID—something the system never indicated.
3. Then she casually dropped the real kicker: to open an eSaver account, you must also open a Westpac everyday account and deposit $2000 each month. Yet the website advertises “no minimum deposit, no monthly balance requirements, and no account-keeping fees.” Only after she told me did I notice the fine print at the bottom of the page:
• You must hold a Westpac everyday account in the same name
• You must be registered for Online and Telephone Banking
• Fees may apply to the everyday account, including a $5 monthly account-keeping fee
4. At that point, I gave up. The whole experience was ridiculous. If you enjoy stress, go ahead and try opening an account with them. As for me, there are plenty of other banks that will happily take my money without putting me through this circus.

Absolutely atrocious! I opened up Westpac Choice Youth and Westpac Bump Savings Accounts (admittedly on 31 Jan 2026 - the last day of a $50 promotion). Sign-up was fairly straightforward - name, DOB, ID verification, contact details, etc.
When we tried to register for online banking, the website continually errored, saying we needed to call Westpac or download the app, LOGIN, and then call securely via the app. HOW STUPID! I called via the conventional phone, was on hold, then got disconnected, as the automated voice recording said that calls about login issues should be done via the app or via an online link! DUMB! I ultimately opened up an account with another bank. That worked.

grubs dont use them