Westpac Banking Reviews 405

Westpac Business Review of Charges
WPB are changing the number of free transaction, this is thier statement "We’re getting in touch to let you know about changes we’re making to your Westpac Business account(s), to help us maintain the quality and competitiveness of our offerings" They are taking away the 25 free transaction and now givine 5 free transactions. How big and generous of them. Why don't they continue with thier shafting policy and make it 0 (zero) free transactions, after all we don't deserve anything.

just opened an account IN PERSON maybe 4 years ago. Received a text asking to reconfirm ID. Have less than 3 weeks to 'comply'. Been with 2 other banks for 30 years. Never been asked this question. Filled out their online form - about 4 pieces of primary ID. Rejected. Funny - because they were the same ID I used to open the account and seem sufficient to open accounts ONLINE with other banks. So now have to go into the branch. For the same amount of effort, easier to open a new account with a DIFFERENT bank but unfortunately current westpac A/C is a JOINT account so I'm stuck with the 3rd worst big bank in Australia.

I would have given 0 stars if there is an option available. Paid the money from my current account to a different account to pay the credit card bill, but they will take 3 working days to process the transaction even though that's not a first transaction which make me to cost the interest rate for my credit card. Don't trust them.

I had my daily limit changed - but not by me - advised me by email - told to call a no - spent 2 and a half hours waiting - no answer - tried another phone - they told me to call the fraud number with a forty minute wait time - please can someone give me the best bank to go to? Westpac service is NON EXISTENT. They make a bomb in profits and can't put enough staff on to cover calls - disgusting

This bank has sat on a wire transfer to the US for nearly 30 days. Has no idea what it’s doing. Cannot be trusted for international wire transfers. If you need to pay vendors in the US be very careful, Westpac will cause delays and cause you to default on making a timely payment.

After using them I can realized how wrong I was, and what a unfortunate decision I am taking. Their updating system was so rush, and uncomfortable. I will never try again

Great great great

1 Star is 1 star too many.

Horrible service, struggling getting through the garbage initially, only to get put on hold and hung up on multiple times.

I had the unfortunate experience of encountering Ethan on the phone today whilst simply making an enquiry about interest rates. Not only was he not able to answer my question after putting me on hold multiple times, he also ended up locking me out of my account. This has never happened to me before & I've had to lodge a complaint. Do better Westpac with regards to who you hire & the amount of training they receive.

I’ve been with Westpac for years, but lately, the service has really gone downhill. Long wait times, unhelpful staff, and confusing online banking issues made everything frustrating. I expected better from a major bank. Considering switching soon.

what an absolute disgusting and odious organization, opened an account with westpac a week ago in their bank office then transferred money to the bank account 1 week later went to the bank to do a money transfer overseas, was told the swift code and the bank address was unknown to westpac, they had branch offices of thew Hong Kong bank but the HEAD OFFICE OF THE BANK and their address does not appear in their computer. ALL THE INFORMATION i HAVE/HAD IS ABSOLUTELY CORRECT AND DOUBLE CHECKED WHEN I RANG THE BANK IN HONG KONG !!!!

went back a 2nd time on the same day and westpac still have no records of their head office even those this bank is all over the internet !!!!!

tried again a 3rd time this time i rang the westpac branch only to be told via a voice message i would be called back but if urgent i could call another hotline number which i did!!!.............I RANG THEIR HOTLINE NUMBER (132032) ONLY TO GET A RECORDED MESSAGE SAYING I NEED TO DOWNLOAD AN APP AND SEND A MESSAGE ASKING FOR HELP !!!!!!!!!!

YOU HAVE GOT TO BE KIDDING !!!!!!!!!!!!

the most unprofessional, incompetent organization i have ever encountered, SO MUCH SO i AM CLOSING THE ACCOUNT AND WRITING TO THE BANKING OMBUDSMAN !!!

Even tho Westpac advertises a number U r always told to go to online banking...then wen AI can't help U, U r out onto a "banker". It took a long time to get a response in between answers and then the conversation was disconnected - "technical error". I went back & there was no evidence there was a disconnection, just msgs from the banker...which of course I cudn't see. They have our money & it's impossible to talk with them @ it! Is there a bank that has humans working & cc an speak with U? I have wasted so much time trying to get in touch!!!

They decided that I was been scammed. I assured them that I was not. They then proceeded to call me stupid. Said I was l liar and told me to use another bank if I did not like what they said.

I would highly suggest avoiding opening any loans with Westpac after what we had to deal with something so simple, this is simple, but their response was stupid as stupid can be. Hubby and I were in the process of refinancing with Westpac from our current Top Four Bank we were with. At first all was running smoothly with our broker and the lady who was handling our file for the refinance. Hubby was happy to close and have his accounts for Zip paid out with the terms from Westpac saying they needed to be closed, or you won't get much or whatnot, we were told by our broker to close it, so we agreed for Westpac to payout to increase our borrowing capability. after a few days or so maybe a week she came back to our broker and said that I, the wife had to close my Afterpay account. I refused as that's my thing and I've always been on the ball with that and never missed a payment and it's never gone over a few hundred dollars. Also, that had been paid off most times earlier than expected. I even offered to drop it a smaller amount. They accepted that after our broker spoke to the guy working above her and in turn told her to get a move on with it as that's not in "our policy". That was then sorted and we then signed paperwork for the loan as it was pretty much the final stages just about then the shit hit the fan. The lady came back and got into a fight with our broker about how they do not payout for Zip and it's at THEIR discretion. Talk about a big power trip gone to their heads, right? The fact it says they do that then to full on backflip and do a full 360 is legit insanity in its finest. All was above board before this, what happened from them being happy to them not all a sudden? After this took place our awesome broker said, we will take our business elsewhere. So glad he did because we ended up with a bank who has done more to help us. Although they aren't a Big Top Four bank but, who needs them when they treat their potential clients like **** and just a number?! What business treats their potential clients that way? To top it off, I even have an account with Westpac since the mid 2000's. To be referenced as "Female Applicant" needs to provide this or that made me feel very small. To think I was excited to be with them and have the loan with them, since I was and STILL am with them. Starting to reconsider if I should remain with Westpac or not after this ordeal. You can't pick and choose what you pay out if the potential client has agreed with the closing of the Zip account. If shit is on your bloody site claiming that then do it, that is a good way to drive people away!!!

If there was aZERO stars or negative they would get that rating.
WOW, this has to be the WORST BANK on earth. I just sat on hold for 30 minutes just trying to get my customer ID as not previously been provided. Then after I get told I have to transfer you to business section, then the business section tells me they cannot identify me and the section I need to speak to is only in Monday to Friday 8am - 8pm. WHAT!!!! You guys are terrible and makes me realise why I DO NOT BANK WITH THE BIG BANKS because it is all about profits and you don't give a shit about your customers!!!! I am out, i will be changing over as soon as I possibly can.

Applied for a credit card to access the sign-up frequent flyer points offer. Application process remained unresolved after nearly a month, at which point I withdrew.

Key issues:

The online application portal failed to function, requiring multiple phone calls with long wait times.

Westpac did not meet their advised 3–5 business day response time at any stage. I had to follow up each time, and each follow-up introduced a new request, which I completed promptly.

Despite completing online ID verification, I was required to visit a branch for in-person ID confirmation.

I was later instructed to return to the branch and ask a teller to call a senior analyst. When I did, the teller responded rudely and loudly in front of staff and customers, stating that it was not their job. This was particularly frustrating as I had taken time off work solely to comply with their request.

I returned to the branch a second time at their request, only to be told my presence was not actually required for the call.

During one visit, I was encouraged to book a mortgage consultation to potentially save on our current loans. I agreed, but the appointment was never followed up, until after my application withdrawal.

The one positive aspect was the assistance offered by another staff member at the Bundall branch, who made a genuine effort to help after the earlier incident.

Overall, the experience was disorganised and inefficient, despite my strong financial position. I will not be pursuing further business with Westpac.

Originally got set up with Westpac with a travel company when I came from Uk. Was ok but relatively hard to get help when needed. Moved back to the UK and obviously got a new phone number. Couldn’t log on to the app as the security code kept going to my old number. No option for anything other than text. I spent £50 calling them to try and close my account as they randomly started charging me $5 a month to keep my account open. After nearly a year of trying to get hold of them (they have no option for email and it’s 9 hour time difference), they finally transferred my money back to my English account (I was planning to leave some there for when I came back until they started charging me) I then immediately requested account closure over the phone and online with a temporary login code. After sitting on my request for a week, they then declined it without telling me why and have charged me for another month as the month changed while they were ignoring my account closure request. I have now gone into my overdraft after being advised to empty my account to close it.
Useless bank with no way to help you if you can’t get into the app

Update: it has now been a month since I requested account closure and they are still refusing to close my account without telling me why. They are also still charging me for an empty account when they are the ones who told me to empty it

RUUUUN! Do not sign up with them. Appalled by the poor customer service. Chat function doesn't work, hold times are so long (60 mins+), then you get transferred to someone else who can't even help. You can't speak to anyone about credit cards because the call automatically hangs up on you and have had actual customer service people hang up on me before answering my question fully and so I don't get to do the review afterwards. Have already made 1 complaint after being a customer for less than a week and am now on week 3 and the credit card point system has gone down and now have to cancel and apply for another one. Such a hassle but I'm glad to be rid of westpac for good to be honest. And they don't do call backs.

Thank you Westpac 🤩
I have ordered products from a dodgy company online (my own stupidity 😣 should have checked beforehand) and after 2 weeks not receiving the items or repy on me emails, I took a chance and contacted Westpac to try and stop the payment. They did! Thank you.

These crooks refuse to give credit cards to people on jobseeker! This is discrimination against the unemployed and is so sickening and immoral! Shame on you!