West Riding Hyundai Reviews 

543
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and welcoming during the vehicle purchase process. Consumers also highlight the smooth, efficient, and well-managed service provided, noting that test drives and paperwork are handled with great care. However, some reviewers were not happy with the after-sales support, reporting frustrating delays and unresolved vehicle faults after purchase. A few other people also felt that communication from the team was poor when trying to get prompt responses or proper assistance. Some individuals experienced difficulties regarding unfulfilled promises or missing documentation during their overall transactions.

What people talk about most

Service

Users describe positive interactions with service, highlighting the supportive and efficient staff who handle... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the purchasing and servicing... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction regarding their... See more

Customer service

Clients share ambiguous opinions on customer_service, with experiences varying greatly across different... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called in here to look at used cars. Kareena was extremely helpful and knowledgeable, spent time allowing me to test drive three different cars. Unfortunately despite the good deal I was offered I wa... See more

Rated 5 out of 5 stars

I have recently had the third year contract service on my Tucson car. As usual the reception ladies Diane and Alison were efficient polite and very friendly The car was serviced while I wa... See more

Rated 5 out of 5 stars

A really great experience from start to finish at the Bolton Dealership. Everyone was really friendly, the salesperson Teisha, even came in on her day off to fit in with our schedule. She was grea... See more

Rated 5 out of 5 stars

From the moment I walked in the showroom I was well greeted, and Elise came to help me browse, after seeing a car I liked Elise talked me through the whole car & spec, and then sat down and went throu... See more


Company details

  1. Hyundai dealer
  2. Car Battery Shop
  3. Car dealer
  4. Car service
  5. Electric vehicle charging station
  6. Oil change service

Written by the company

Family run Hyundai main dealer for Bolton, Bury, Colne and Manchester. We offer New & Used Car Sales, all Makes & Models Servicing, MOT & Bodyshop repairs.


Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(543)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, yet again.

Excellent service, yet again, from West Riding, Bolton. I took my Kona in for its 6 year service. The reception team, Nicola in particular, provided first class service.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Hyundai Bolton superb service

Wouldn't go anywhere else to purchase a car or using their service dept Nicola dealt with us today 7th Jan 2025 she is efficient professional and very patient and helpful she kept us updated throughout the repair offered us refreshments
Nicola is a great asset to Hyundai

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Charging issues on a Tucson

I brought in my vehicle with a charging fault and found the service team very helpful from booking in to the diagnostics. I was always kept informed with what was happening and updated regularly. thanks Service team, And to add to that it was my charger at home and not the vehicle.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Recently acquired a vehicle from west…

Recently acquired a vehicle from west riding Hyundai, dealt with Sean Larner throughout the whole process . Sean provided a very professional courteous and informative service. We are very happy with our new car and the service we received from Sean and the dealership.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

New Hyundai Santa Fe

I initially visited West Riding Hyundai in Colne to view a used Santa Fe. During my visit I talked to Sean Larner about my options re purchase. He was very helpful and after leaving the dealership I decided to reach out to several local dealers with a view to purchasing a new vehicle. Sean and West Riding Hyundai pretty much matched all of the deals I was offered within my area. Of course, the price is only part of purchasing a new vehicle albeit a very important one. Sean made the process very easy. He’s an approachable, straight up guy. Everything he said he’d do he did, no bull. I really liked that. West Riding Hyundai Coln is a small friendly dealership staffed with dog loving (and owning) people that did not just look after us but looked after our dog as well. On collection the car was prepped very well and Sean spent some time walking me through some of the features of the car which I really appreciated.

I’ve had the Santa Fe for around a week now and driven over six hundred miles of motorway, fast A roads and twisty B roads and the car has performed really well. The on-board technology is a bit daunting but that’s something all new car buyers from any brand will have to deal with in the future. I’m starting to get used to it and switching off some of the more intrusive systems. The quality of the fit and finish is, quite frankly, amazing. It’s a lovely car to ride in with a huge amount of space. The leather seats are gorgeous and the huge wrap around digital dash is eye popping. The engine is very quiet and road noise quite subdued. Petrol consumption is still quite high, but hey, the car weighs over two tons, so what can you realistically expect. Hybrids always use more fuel in the cold weather and it will probably get better as the miles increase. All in all, it’s a great all-round, quite luxurious, package that I wouldn’t hesitate to purchase again.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

This was my first experience with West…

This was my first experience with West Riding Hyundai and what a pleasure it was. As I only wanted my sat. nav updating I didn't think the dealership would show much enthusiasm for this job, but I was very wrong. From Lauren picking up the phone I was made to feel that nothing was too much trouble. On the day Lauren had the paperwork already and confirmed the price I had quoted, far less than I was expecting. On mentioning that I would have to stay in Colne all day Lauren said she would see if they could start on my car first thing. I got a phone call as promised several hours later to say my car was ready. On arriving at the garage I was greeted by name and settled my bill. Lauren then showed me where my car was. How nice to have staff that take pride and pleasure in their job. Thank you Lauren. You are an asset to your employer.

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Faulty steering

I had a steering problem with a vehicle I bought from them and I had to sort it myself,I asked for some compensation for my trouble and was told no, I would not buy from them again.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional attitude

I Have taken my car to westriding few times and every time I’m satisfied.
Emma is an amazing lady dealing with your concern professionally and go extra mile to analysed your worry about your vehicle safety.
Thanks you Emma

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Ian is truly an amazing guy. He provides the most professional service, always responds quickly, and always has a smile on his face. I'm really glad he helped me resolve the vehicle issue.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Attention to detail.

Staff amazing, Sean did everything possible to make the experience go smoothly. Sean even set up the Blue link system on my phone and showed me how to use it...Top man, friendly and definitely goes above and beyond.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

New Hyundai Tucson

Bought a new Tucson from the Manchester West Riding Garage and the service was top class. Full explanation of how the car operates was very very helpful and staff were 1st class.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

West Riding Hyundai - Colne. Nothing to worry about, you're in safe hands.

I was somewhat sceptical about purchasing a Hyundai but after speaking to friends with Hyundai's and sister-in-law who purchased a new Hyundai from West Riding Hyundai - Colne (WRHC) and recommended them, my wife and I took a trip out and were met on arrival by Tom Welch, a salesman, who after introducing himself asked a few simple questions about our current situation and what we were looking for, give us an idea of the models we were interested in and left us to look round the models in the showroom, and was then on hand to answers any questions we had. There was no pressure put on us and we did not feel intimidated as we were looking round, which was very welcome, unlike other garages and dealers we visited and felt the sales staff breathing down our necks at every turn. We explained our current financing situation and Tom outlined our purchase options and recommended what the next steps should be, regardless if purchasing a vehicle from WRHC or not, which was very helpful and honest. Having driven the Kona at another dealer after meeting Tom, I was happy that was the vehicle that best suited my needs, so I followed Tom's advice, got the information and figures required to complete the purchase and went ahead and ordered a new Kona. I was surprised when Tom said WRHC had 3 in stock, including black, which was one of my three colour choices, and the vehicle could be delivered and ready within a week. After signing the order form and paying the deposit, Tom kept in touch, informing me what had to be done and when, and what I needed to do, from order to delivery and handover. I picked up my new car today, Tom went through everything inside the vehicle explaining the controls and functions and how to use them, which was very helpful. Overall, I have had an excellent experience at WRHC and would not hesitate recommending them to anybody thinking about purchasing a new Hyundai.

30 September 2024
Unprompted review

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