My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company details
- #20 of 40 best companies in Photography shop
- #8 of 13 best companies in Binoculars shop
- #13 of 39 best companies in Camera shop
- #4 of 7 best companies in Telescope Shop
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78k reviews
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Always good Reliable service
Always good Reliable service.
Always polite and very helpful when I
order by phone.
Delivery spot on next day and on time.
15 August 2026
Reply from Wex Photo Video
Mr Charles Sentance,
We're so pleased to hear you consistently receive reliable service and find our team polite and helpful when ordering by phone. It's wonderful that your delivery is always spot on and on time!
Wex Customer Services
Super efficient, very happy
Always very happy to order from Wex - super efficient dispatch, strict with couriers and customer service excellent!
15 August 2026
Reply from Wex Photo Video
maplestiltskin,
We're so happy to hear you're consistently pleased with your orders! We appreciate you highlighting our efficient dispatch, careful courier selection, and excellent customer service. Your feedback means a lot to us.
Wex Customer Services
Delivered in one day and great quality
Delivered in one day and great quality! Very happy.
17 August 2026
Reply from Wex Photo Video
Bron,
We appreciate your positive feedback! We are so pleased to hear you were happy with the fast delivery and great quality of your order. Thank you for sharing your experience.
Wex Customer Services
Excellent service, as always!
Excellent service, as always! Website simple to navigate, a great range of stock, varied payment options, fast delivery by DPD with this purchase. Thoroughly recommended.
15 August 2026
Reply from Wex Photo Video
DJB,
We're so pleased to hear you consistently receive excellent service! It's wonderful that you find our website simple to navigate, appreciate the great range of stock and varied payment options, and experienced fast delivery. Thank you for your thorough recommendation!
Wex Customer Services
I it’s terry
I it’s terry. Thanks for your a great service,and I shall continue using wex photo vidio again,thanks again,
15 August 2026
Reply from Wex Photo Video
terry evans,
We're so glad to hear you had a great experience with us! We truly appreciate your kind words and continued support.
Wex Customer Services
Lack of demo stock
The help in the Milton Keynes shop in the part exchange swop was eventually good after an initial brush-off however their lack of Canon stabilised binoculars to allow me to evaluate them was disappointing. The part exchange was completed over the internet and the order for the new stabilised binoculars taken by a helpful sales person at the HQ, over the phone. Delivery was fast and I am very happy with the binoculars despite not trying them out first.
10 August 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to share your feedback. We're pleased to hear that your part exchange was completed successfully and that you're very happy with your new stabilised binoculars.
We appreciate your comments regarding your initial experience in our Milton Keynes store and the lack of Canon stabilised binoculars available for demonstration. We're sorry that this was disappointing and will take your feedback on board as we continue to improve our customer experience.
It's great to hear that our HQ team was able to assist with your order and that the delivery was quick and efficient. Thank you again for your custom, and we hope you enjoy many years of use from your new binoculars.
Kind regards,
William
Customer Service Management Team
New lens with excellent service
The lens was exactly as described and I’m really happy with it. Delivery was quick and I was kept fully updated on its status. I made a slight error in my order and contacted WEX who resolved the issue immediately. Friendly and excellent customer service.
17 August 2026
Reply from Wex Photo Video
Chris,
We're so pleased to hear the lens was exactly as described and that you're happy with it. It's wonderful to know delivery was quick and that our customer service was able to resolve your order error immediately.
Wex Customer Services
Excellent overall service
Good price including fast delivery. Brand new product. Good communication. Many thanks
15 August 2026
Reply from Wex Photo Video
Elizabeth,
We appreciate your positive feedback! We are delighted to hear that you found our pricing good, delivery fast, and communication effective.
Wex Customer Services
Reply from Wex Photo Video
Glenn Kilpatrick - www.whitby-photography.com,
We appreciate your positive feedback! We're so glad that placing your order was simple and that your delivery arrived exactly when expected.
Wex Customer Services
This is how customer service is done.
I had an absolutely fantastic experience - first time, may I add - at Wex Birmingham today. The sales consultant Jake Craig was an absolute pleasure to deal with, offering some very useful information and expertise while also handling my transaction with ease and professionalism. A lovely chap, and a true enthusiast, who was edceptionally helpful, and delivered a level of service which went above and beyond what I could have ever imagined. I honestly could not have asked for a better service! Thank you kindly.
23 August 2026
Unprompted review
Reply from Wex Photo Video
Cosmic,
We're thrilled to hear you had such a fantastic first-time experience at our Birmingham store! It's wonderful to know our sales consultant provided useful information, expertise, and handled your transaction with ease and professionalism. We're delighted to hear the service went above and beyond your expectations. Thank you for your kind words!
Wex Customer Services
Wex photo video fan
I always buy from wex photo video, mostly online, and collect from their shop in Belfast. I have never had a problem with them,they are a great company to buy from, and I wouldn't go anywhere else.
13 August 2026
Reply from Wex Photo Video
Lilian,
We're so pleased to hear about your continued satisfaction and that you wouldn't go anywhere else! It's wonderful to know you've had such positive experiences with us, especially with online purchases and collecting from our Belfast shop.
Wex Customer Services
It was cheaper and better than a rivel…
It was cheaper and better than a rival who's lenses tend to have dust and fungus. My Personal Buying opinion.
14 August 2026
Reply from Wex Photo Video
Joseph Tuck,
We're so glad to hear you found our product to be a superior choice! Your positive feedback truly means a lot to us.
Wex Customer Services
Great service and prompt delivery
14 August 2026
Reply from Wex Photo Video
Aaron ,
We appreciate your positive feedback. We are glad you had a great experience with our service and prompt delivery.
Wex Customer Services
four thirds to om micro four thirds adapter olympus
Item ordered and click and collect option selected, email confirmed the item was ready at the date advised. Very efficient, staff very helpful when I went to collect.
14 August 2026
Reply from Wex Photo Video
Brian Farrow,
We're so pleased to hear that your click and collect order was efficient and that our staff were helpful during your visit. Thank you for your wonderful feedback!
Wex Customer Services
I ordered memory cards
I ordered memory cards, and they arrived literally the next business day. Everything is high-quality and genuine. I recommend them to everyone.
16 August 2026
Reply from Wex Photo Video
Valentin Peretjagin,
We're so pleased to hear that your memory cards arrived so quickly and that you found everything to be of high quality and genuine. We truly appreciate your recommendation!
Wex Customer Services
Tremendous stock- new and used
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned.
Excellent customer service (Josh) and item returned to Leeds store very smoothly. Excellent all around and although this purchase didn’t work out I will be back soon!
Many thanks
16 August 2026
Reply from Wex Photo Video
Jonathan Slade,
We are so pleased to hear about your positive experience, even though the item wasn't quite right. We truly appreciate your kind words regarding our stock, competitive pricing, and especially the excellent service you received from our team. We look forward to welcoming you back soon!
Wex Customer Services
Reply from Wex Photo Video
William Platt,
We appreciate your positive feedback! We are so pleased to hear that you found our service to be fast, safe, and reliable, and that our prices were competitive. Thank you for sharing your experience.
Wex Customer Services
I was looking for a part urgently
I was looking for a part urgently. Not only did Wex have it but they also have multiple delivery options, including a Sunday next day delivery! The only issue was a glitch in the system. The web site said the item was in stock, but then I got and email saying it wasn’t and they’d need to get it from another store and didn’t know when it would be delivered. It was admittedly 1am! This sent me into a bit of panic looking elsewhere, but another email came later saying it was being delivered. This glitch did cause me to waste quite a bit of time and energy looking for alternatives. I spoke to an agent in the morning who reassured me all was fine and this glitch happens sometimes when the system is checking stock. Anyway, something to be aware of.
16 August 2026
Reply from Wex Photo Video
Anthony Green-----------------------------------------------------,
We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been to encounter a stock discrepancy, especially when you needed the part urgently. We sincerely regret the confusion and wasted time this caused you. We are actively investigating the system glitch you described to prevent similar occurrences in the future. We are glad our agent was able to reassure you and that the item ultimately arrived. Your feedback is invaluable as we continuously work to improve our services and ensure a smoother experience for all our customers.
Wex Customer Services
This is an excellent company to deal…
This is an excellent company to deal with. They seem to have the motto "under promise and over-deliver".
14 August 2026
Reply from Wex Photo Video
Jim Houston,
We're so pleased to hear you consider us an excellent company to deal with! We truly appreciate your kind words about our approach to service.
Wex Customer Services
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