My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company details
- #20 of 40 best companies in Photography shop
- #8 of 13 best companies in Binoculars shop
- #13 of 39 best companies in Camera shop
- #4 of 7 best companies in Telescope Shop
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78k reviews
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Reply from Wex Photo Video
Hi Mike,
We're happy to hear that you enjoyed our product and service. We appreciate your positive feedback!
Matthew
Fast delivery Great
17 August 2026
Used sony a1, perfect mint condition
Camera is a used item but is in absolutely mint condition, literally like new. Delivery was on time.
17 August 2026
Reply from Wex Photo Video
Hi Tony,
We are so pleased to hear that you are happy with the condition of your camera and that it arrived on time. We appreciate your positive feedback!
Matthew
Reply from Wex Photo Video
Hi Slavi,
We're delighted to hear that you found the process easy and straightforward. Thank you for taking the time to share your positive experience with us!
Matthew
Had the products I wanted and given…
Had the products I wanted and given good advice by Nick.
19 August 2026
Reply from Wex Photo Video
Hi there,
We're so happy to hear that our team provided excellent advice and that you found the products you needed. We appreciate your positive feedback!
Matthew
Ordered some ink cartridges for Epson…
Ordered some ink cartridges for Epson P600 and they were delivered promptly next day. Can't beat the service from these guys
17 August 2026
Reply from Wex Photo Video
Hi Peter,
We're so happy to hear that your ink cartridges arrived promptly! We appreciate you acknowledging our service.
Matthew
Really impressed and look forward to…
Really impressed and look forward to making further purchases 💯
17 August 2026
Reply from Wex Photo Video
customer,
We appreciate your positive feedback! We are so pleased to hear you are impressed and look forward to your future purchases.
Wex Customer Services
Fast delivery
Fast delivery, good stock availability, I used them for years, highly recommended!
19 August 2026
Reply from Wex Photo Video
Alexander Kells,
We appreciate your positive feedback! We are so happy to hear that you've consistently experienced fast delivery and good stock availability over the years.
Wex Customer Services
Reply from Wex Photo Video
John Tipping,
We appreciate your positive feedback! We're delighted to hear that the SD cards you ordered were reasonably priced and delivered quickly.
Wex Customer Services
Amazing experience for my Fujifilm X100VI
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole process was incredibly smooth and hassle-free from start to finish.
I’m beyond impressed and would definitely order from Wex again. You never fail to amaze your customers—thank you for the fantastic service!
18 August 2026
Reply from Wex Photo Video
Jackielyn Alfeche Jacqui,
We are absolutely thrilled to hear that we could deliver your dream camera so quickly, especially given its popularity! It's wonderful to know the process was smooth and hassle-free, and that you're beyond impressed with our service. Thank you for your kind words!
Wex Customer Services
Superb secondhand Lens from Wex!
I bought a second‑hand lens from Wex Photo Video and couldn’t be happier. The lens arrived in perfect condition, exactly as described, and the service throughout was excellent. Delivery was fast and well‑packaged. Highly recommended.
18 August 2026
Reply from Wex Photo Video
Mr D Fossey,
We're so pleased to hear you're happy with your second-hand lens! It's wonderful that it arrived in perfect condition, exactly as described, and that you found our service excellent.
Wex Customer Services
Reply from Wex Photo Video
John,
We appreciate your positive feedback. We are so pleased to hear you were happy with the excellent used product and fast delivery. Thank you for sharing your experience.
Wex Customer Services
Very good as I never give 5 stars as…
Very good as I never give 5 stars as every one can improve by just a little but the service was great thanks.
18 August 2026
Reply from Wex Photo Video
Graham Kent,
We truly appreciate your kind words and are delighted to hear that you had a great experience with our service. We are always striving for improvement and value your feedback.
Wex Customer Services
Excellent customer service and advice…
Excellent customer service and advice as always.
25 August 2026
Unprompted review
Reply from Wex Photo Video
Ichabod,
We are so pleased to hear that you consistently receive excellent customer service and advice from us. Thank you for your wonderful feedback!
Wex Customer Services
All good
The item I wanted was in stock and arrived the next day. Price was good.
25 August 2026
Unprompted review
Reply from Wex Photo Video
Mr Anthony Pyman,
We're so pleased to hear that you found the item you wanted in stock and that it arrived so quickly. We're also glad you were happy with the price!
Wex Customer Services
Never had any problems when it comes to…
Never had any problems when it comes to ordering and quick delivery.
18 August 2026
Reply from Wex Photo Video
Ron,
We appreciate your positive feedback! We are delighted to hear that you consistently have a smooth experience with both ordering and quick delivery.
Wex Customer Services
I ordered the thing
I ordered the thing. They sent the thing I ordered. I got the thing I ordered. All seems well.
18 August 2026
Reply from Wex Photo Video
David Williams,
We're glad to hear that your order arrived as expected. We appreciate you taking the time to share your feedback with us.
Wex Customer Services
Adaptor ring arrived promptly
16 August 2026
Reply from Wex Photo Video
Mr Alan Brown,
We're delighted to hear that your adaptor ring arrived so promptly. We truly appreciate your positive feedback!
Wex Customer Services
Quick and reliable service
Quick and reliable service. Good delivery system which verifies receipt of goods. Far better than leaving something on the doorstep.
18 August 2026
Reply from Wex Photo Video
J Briggs,
We're so pleased to hear that you found our service quick and reliable, and that our delivery system provided you with peace of mind. We appreciate your positive feedback!
Wex Customer Services
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