I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more
Company replied
I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more
This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more
Company details
Written by the company
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Contact info
High Street 128, CR8 2AD, Purley, China
- service@mail-wherelight.com
- www.wherelight.com
4.4
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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So easy and great product!
22 February 2025
I received the wrong prescription with…
I received the wrong prescription with my order and customer service replied quick and resolved the issue in two weeks! Got all my glasses replaced and I couldn't be happier!
21 February 2025
The process takes way longer than…
The process takes way longer than expected. I ordered glasses from other places at the same time and have already received my order. The glasses are still showing as processing. I’m not sure why it’s taking so much longer than the other 2 places.
28 February 2025
I took a chance- now I'm in LOVE!
I was skeptical of purchasing from a random website shown to me in a facebook ad. However, these glasses are beautiful, well made, and worth every penny. The virtual try on feature really let me know how well these would look on my face, and I've gotten SO MANY compliments on them! Definitely recommend and will definitely purchase from Wherelight again.
20 February 2025
I make a mistake on my prescription!
I make a mistake this my prescription and wherelight are going to still fix the mistake on one pair of the glasses and send me a coupon for the second pair, I really appreciate that so I will be buying from wherelight when I need new glasses in the future.
25 February 2025
Reply from Wherelight
Dear Customer,
Thank you for reaching out to WhereLight. We are sorry to hear that you are having trouble seeing clearly while using your glasses. This must be quite frustrating, and I will do my best to assist you in resolving this issue.
To better assess your situation, could you please provide a photo of your prescription? This will allow us to verify if there are any errors in your prescription. Based on your situation, we can offer you the following solutions:
1. A free remake of your glasses.
2. A voucher compensation worth twice the product's value.
3. If necessary, we can consider a refund.
Please let us know which option you would like to choose, and we will process it as soon as possible. Additionally, if you have any other questions or requests, please contact Sunny at Sunny@mail-wherelight.com.
Thank you once again for your patience and trust. We look forward to resolving this issue for you and hope to provide you with better service next time.
Best regards,
Customer Service Team
Every where I go I tell people where to…
Every where I go I tell people where to get my glasses I get so many compliments about my glasses.
27 February 2025
… satisfied customer
The Customerservice was great and very fast they were able to fix the problem quickly. I would purchase glasses again. They offer a very big selection.
20 March 2025
Unprompted review
The glasses are good quality and very…
The glasses are good quality and very attractive. I am happy with my purchase and I will buy from Wherelight again. However, the shipping is very slow and the updates on delivery are not very good. I would have given them 5 stars if it wasn't for delivery.
26 February 2025
These glasses are so cheap. Don’t buy,
These glasses are so cheap. You get what you pay for, I guess. Don’t expect much from these. The quality is poor - one of my frames broke the first time I put them on. They just snapped. I won’t be buying from here again.
27 February 2025
Reply from Wherelight
Dear Customer,
Thank you for your feedback. I am very sorry to hear that you are not satisfied with the quality of the glasses. We have always been committed to providing high-quality products to our customers, so we are truly regretful about your experience.
Regarding the issue you mentioned with the frame, if you could provide a photo of the damaged frame, we would be happy to offer you a free replacement service, or we can provide you with a voucher worth twice the value of the product as compensation. Please let me know which option you prefer.
We greatly value your opinion and hope to improve our products and services. Please contact our customer service team at Sunny@mail-wherelight.com. We look forward to your reply and thank you for the opportunity to better serve you.
Wishing you all the best!
Best regards,
Customer Service Team
Glasses took a while to come
Glasses took a while to come, but I was very happy with the results my prescription was perfect and the glasses were nice
24 February 2025
The Frames are HORRIBLE and this is the…
The Frames are HORRIBLE and this is the 1st time I’ve had this issue after many years of using your services. Asked to trade them with NO RESPONSE!!!!
25 February 2025
Reply from Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We have already replied to your inquiry via email recently, but we have not yet received your further feedback. We recommend checking your inbox or spam folder to ensure you receive our response promptly. We look forward to your reply and will do our best to resolve the issue for you!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love their frames despite not having…
I love their frames despite not having experienced them live. BECAUSE, and there is the point, if you want to have them delivered to Ireland you gotta pay 20 Euro!!! Only express so I always step back. Well I loved the cat ones and when I wanted to go for them dang again 20 Euro shipping. Its not cheap with all the prescription etc so then to slap 20 Euro postage on it - no thanks!
18 March 2025
Unprompted review
Reply from Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Because your address is classified as a remote area in the logistics company's system, the shipping fee is relatively higher. We recommend changing to a different address for your order, as the shipping cost may be lower. Alternatively, you can choose standard shipping, which might be more affordable.
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I absolutely love my glasses
I absolutely love my glasses. I get so many compliments and the customer service has been incredible. I highly recommend this company anytime someone asks.
25 February 2025
The order was just as personal as it…
The order was just as personal as it looked... I'm SUPER SATISFIED
Thank you looking forward to more business..
21 February 2025
Unprompted review
The frames are nice but the…
The frames are nice but the prescription is somewhat off . Distance vision and reading are kinda little blurry. Your company should put hinges on most glasses frames . Thank you
18 February 2025
Reply from Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I purchased a white pair of glasses and…
I purchased a white pair of glasses and I they were off white instead. I wish they were white, white. But they’re still cute.
24 February 2025
Cute frames!
The glasses came within a month of ordering. They were packaged well in a box with both pairs inside. The glasses both fit great and the lenses are just as prescribed.
23 February 2025
Be more flexable in errors
22 February 2025
Reply from Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced.We are sorry that you wanted progressive lenses, but you ordered single vision distance glasses in the order. We also sent the SMS and email to you before we processed your order. If you didn’t receive it, we are sorry for this. And we also have offered you a coupon and you also accepted it. You can use it to place a new order. And you can email us the new order number after you place the order, we will double check the order for you. If you have other suggestion, please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Absolutely love everything about…
Absolutely love everything about Wherelight! I've never been disappointed with any of their glasses. I get sooo many compliments.
20 February 2025
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