Whirlpoolparts Reviews 

Website had part listed as in stock.

2 year old dishwaser.

On October 25th 2020, website said order now for part to be shipped October 28 - November 17th.

Part ordered October 25th 2020.
Paid for part at time of order.

Remained patient due to Covid-19.

Family continued to was dishes by hand.

May 12th 2021, called Whirlpool Parts and was told item was on backorder and could be in stock in July or could be longer.

Buyer beware!!!

Be sure that you order the correct item before ordering, the company does have 30-day returns, but you will be responsible for paying the shipping back, and they will not help you out with providing a label (I offered to pay for it or have the amount deducted from my refund). I paid $9.99 to ship to me, but to return it costs $80 (with USPS!), because it is an oversized item, even though it weighs almost nothing (it is a glass panel for my oven - I ordered the inside glass panel, when I actually needed the INNER glass panel).

This is the worst experience I have ever had. I have never written a review before but I want to warn people. I ordered a part that said it would arrive the following day or two. After a few weeks I checked in on my order. I logged in and said I had no order. I talked to the super frustrating automated chat that said I did have an order and the part was in the warehouse that it wasn't shipped. I was charged on my card. I called and spoke to someone. They said they would make sure my part was shipped. A few weeks later it still hadn't arrived. I called and spoke to someone else. They said it hadn't shipped yet. They said they would make sure it got shipped. A week or two later it arrived. It was the wrong part unfortunately (which was my fault). I called several times to ask about exchanging it. Sometimes the number didn't work. Sometimes I was on hold for hours and no one answered. Right now I am going through the chat and it said it was connecting me to someone. It estimated 26 minute wait. Here I am an hour later and no one is answering the chat and now the chat bot is asking if it can help me and probably going to reset this whole process again. This whole process has been months. I definitely recommend not ordering through this site...see if you can find another parts dealer.

I am not happy with customer service with this company. I ordered a part for my refrigerator that I feel was WAY overpriced. I really wanted it though, so I ordered even though the shipping charged was $12.99. When I received the part it was damaged and the wrong part. The package slip included allowed for a return, but added a note that I would have to pay for return shipping...another $12.99. I called to talk with customer service to make sure this time I would be sent the correct part and undamaged and was told I would need to pay extra for the change in part and another shipping fee. That means I had to pay $39 in shipping fees back and forth and even more for the correct part. I would not order direct from whirlpool parts again. Next time I will go through Amazon, or return to the store I purchased the refrigerator and let them handle it. Lesson learned.