WHITE CITY HOTELS Reviews 12

What truly makes a hotel beautiful is its soul—meaning its employees.
This hotel won our hearts not only with its great facilities but also with the immense hospitality of its staff. From the very first moment of check-in until our departure, every single employee we encountered was incredibly smiling, polite, and solution-oriented. Everyone works wholeheartedly for the comfort of the guests. From the speed of the waiters in the restaurant to the energy of the bartenders, from the reception to the housekeeping, the entire team truly does justice to professionalism. They made us feel not like we were at a hotel, but at the home of a cherished friend where we are deeply loved.
The general cleanliness of the hotel, its modern design, and the peaceful adult-only (+16) atmosphere it offers are already wonderful, to say the least. The pool experience, the quality of the beach, and the comfort of the rooms were top-notch. When the taste and variety of the food combined with this great service, our holiday turned into a flawless experience.
I would like to thank the entire hotel management and that wonderful team from the bottom of my heart for giving us this unforgettable holiday. If you are looking for a place that never compromises on service quality, you are definitely at the right address.
I would especially like to thank:
Mr. Yücel and Mr. Adem at the reception,
The gentleman in charge of the Restaurant area, and Chef Mehmet (Mehmet Şef), who ensures the preparation of delicious meals and constantly runs checks in the restaurant,
Ömer at the Pool Bar for adding joy to our holiday with his energy.
In my opinion, the only negative side of the hotel:
It was the lady in the Guest Relations department. Imagine this, I can't even tell you her name because she didn't even bother to approach us close enough for us to read her name tag. It was as if she had created her own criteria; she was literally fluttering around some guests while overlooking others and not even condescending to look at their faces. We stayed at the hotel with my family for 5 days, and we crossed paths at least 4 or 5 times every single day. We were seriously disturbed by her blank and cold stares, her insincere manners, and the condescending attitude she made us feel she was displaying towards certain guests.

Photo not as described on website. Motorway between beach and hotel. Underpass not lit to beach. Then a galvanised ladder to climb down to beach. Beach bar very old. Hard seats, only local beer and soda no cocktails or shorts. Man made pier to sit on. Access difgicult if mobility issue. Hotel clean and modern. Entertainment in an amphitheatre access issue on crutch. All concrete steps to sit on. No poolside service. Food ok but little choice. Couldnt make a full meal. Alcohol allocal but poor quality. The bailys substitute was disgusting. Hotel room had irritating on/off when balcony door opened for air con... the beds were rock hard. Slept on sun lounger. Moved hotel upgraded.

This hotel is a very nice hotel. The staff are so lovely and friendly. I like the fact that it is close to the beach and also markets/ shopping centres.

However, sadly I was really disappointed with the food that the hotel provided. Perhaps this is down to my personal preference but the really did not enjoy the food which is unfortunate.

Moreover, the activities options could be improved. On one night the activities board noted that there would be Turkish dancing but this did not happen.

Despite this, special shoutout to Yulia (staff member) who made my stay here really special.

We were consistently impressed by the fantastic staff here. Their warmth, welcoming demeanor, and incredible accommodating nature truly stood out. The cleaners were particularly noteworthy for their exceptional friendliness. We'd like to extend a special thank you to Ali, whose presence at mealtimes was a delight he was not only helpful but also genuinely friendly and engaging, greatly contributing to our enjoyment. Ahmed, the rep, also deserves immense praise. His dedication to ensuring everyone had a great time was evident; he made a point of getting to know each guest personally and even learned all our names, adding a wonderful personal touch to our stay. These genuine efforts made our experience here truly unforgettable.

Didn't like cold food, noisy rooms, nobody speaks English, they cater for Germans. Beware of excursions horse riding unsafe and dangerous, also air con not working, never again

We stayed at White city resort hotel for one week during the end of October.

When we arrived the hotel we were expecting to go get our booked room but instead we were instantly offered an upgrade. The standard room that we were meant to live in turned out to be of very poor quality which wasn't even listed on the hotels website. We had no other choice than to upgrade our room and pay the additional fee. We see this as unprofessional behaviour from a five star hotel which unfortunately is an organised scam. During our visit it was made clear that other guests had been fooled as well.

I've had experience with multiple five stars hotels in Turkey and therefore I believe I am credible enough to write this review.

First of all the the lobby, the restaurant and the bar were located on a basement level. This means that they were all very dark areas due to the fact that no light was entering the building.

When I was ordering this trip, one of the things I dreamt of was to sit outside and enjoy the sun, the chattering birds and the fresh air during my meals. Unfortunately I did not have this possibility since the restaurant did not offer any seats in the open area. It was only possible to sit inside of the poorly lit restaurant confined by glass windows.

When comparing the food options at this hotel with my previous stays, I noticed that the choice of food was limited and reoccuring during the entire week.

The waiters were busy during dinner since they offered us drinks only one of the seven nights. Many of the guests were seen bringing their own drinks from the bar.

The only way to get to rest of the hotel area was to walk down a slim pathway which was often crowded.

Loud music played at the outdoor area and the pool every day. This would normally not be a problem but the fact that disco music was played from morning until night made it tiring.

Positives :

The a 'la carte restaurant had a great menu and fresh food.

The hotels desserts were quite an upgrade from previous hotels. Their cheesecake was especially excellent.

They also had a starbucks which served a few hours a day.

Their nightshows were interesting and captivating. The hotel brought in different entertainers every night.

To summarize everything that has been said we have experienced better five star hotels in Turkey.

I would go back but not in a hurry.

Over all it was brilliant, staff except a few were all lovely and helpful, rooms were lovely and cleaned every day. Food had a great variety and drinks menu was desirable with lots of choice.

The first thing that began to get annoying was the amount of staff who repeatedly ask you if you want their service. Helpful as it is, we didn’t want a spa treatment and we didn’t need asking every day. We also booked a photoshoot - we did enjoy it. However when it came to buying the pictures, we were told it was just €7 a picture and if we didn’t like them we didn’t need to buy them. They left you pretty much no choice but to buy nearly all of them. They pressured you into it and left you feeling as though you had no choice as you couldn’t get away from them. £75 in total we spent just on pictures.

We also booked a meal for us 4 which was included in the all inclusive package. We experienced some very very rude comments from the main waiter in there regarding one of our group’s appearance. He mentioned it once and then came back over and carried it on at which point we all stood up and left. We passed this on to our jet2holidays rep who was quick to issue the complaint and investigate it thoroughly.

We sat for the entertainment most nights with a hookah and a few cocktails. One of these nights we saw a rat running around near the beach bar where they serve food and drink. The same waiter we had had previous issues with was in the restaurant seating area cleaning up. We made him aware of the rat to which he said ‘what am I meant to do’. We then went and told the hookah staff who dealt with the rat and removed it. We were a bit concerned that restaurant staff had no concern over a rat near the kitchen!

And finally, we were invited to a meeting to discuss ‘recent global events’ and come together over some pre drinks. We got ready and went down to the meeting point and we were the only ones there. We were poured a glass of champagne and then managers and staff sat down with us. This meeting was nothing to do with what they had said it was at all. This meeting was solely for them to pressure us into writing them a 5* review on trust-pilot. They sat and read the reviews over our shoulders and then took pictures of our phones once we had done them. We were given late check-out for one of our rooms for doing so and we’re told we would get a free gift for doing so. The gift was a bag that I’ll never use. I was so shocked that they pushed people into the reviews like that!

The hotel is lovely, the pools rooms and views are amazing! However the staff can be very questionable in their actions and how they portray themselves. I would recommend it - just be aware of certain staff and being pressured into things.

Hotel is in Turkey, Alaonya.
There are lots of good points but there are big important bad points I would not go again and I would say to you, pick somewhere else!
Bad bits: The mattress, Rock hard, the wife and myself took 3 lots of painkillers each night so we could get some sleep, we ended up with painful hips, shoulders and back pain throughout the day and night, We asked other people and they all said the same thing, its a real shame. There is a Spa downstairs and you'll find out about this the first day as they hunt you out! we wanted the Spa treatment so that was not a problem, in the spa the floor was marble and so slippery it was really hard just to keep on your feet, in fact my wife didn't as she fell over and banged her knee which left bruses, at this point they then put towels on the floor so we could walk to the beds. But this was not before my feet slipped away from me and I nearly went down to.
I've had lots of treatments myself but the massage here was just sheer pain, I was screaming inside. At the end the salesperson got a rundown of the treatment and come up with a bill of £345 for further massage treatments I had not even asked for. very hard forward selling here, knocked the shine right off the place.
Food, looks good at first, then you see there's not a lot of choice really unless you like chips for breakfast.
Chairs, most of them have the main seat base so large you can't reach the backrest so you end up kind of half laying down in the chair which is very uncomfortable.
Entertainment staff, some can be a little stand-off-ish and don't look like they want to be there. and speaking English is very hit and miss and many times you have no idea what's going on in the shows.
Good stuff: very clean hotel, very helpful staff and shop owner. Pools are clean with lifeguards. rooms clean no iron though.
All in all: sort the mattresses out and if we were thinking about going back we might choose it again.