The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So cute and beautiful designs. The quality seems decent for the affordable prices, I hope they last long. One shirt arrived with a small orange stain, so I contacted costumer service by email an... See more
Company replied
Really disappointed in the quality of my latest order. Hoodie's zip not attached properly. Now the White Fox lettering is peeling off a pair of short after one wash. Sizing was also off on some item... See more
Company replied
Martyna provided outstanding customer service - I am very grateful for her help! She quickly picked up my request regarding a faulty dress and arranged for a replacement to be sent before my holiday.... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TERRIBLE SERVICE!!!
TERRIBLE SERVICE!!!! The company size guide is totally off cause why is the size S that I ordered fit like a size XL. Products also arrived damaged and then customer service tells me its my responsibility to spend over $100 on a return label when they sent out DAMAGED products something completely out of my control. Absolutely disgusting money grab company.
1 July 2026
Unprompted review
Reply from White Fox Boutique
hank you for sharing your feedback Samantha.
We're sorry to hear about your experience and understand how disappointing it must have been to receive items that didn't meet your expectations.
We take concerns regarding sizing and product quality seriously, and our Customer Service team is always happy to assist with any issues relating to damaged items. Return options and resolutions can vary depending on the circumstances and the location of the customer, and our team works to provide support in line with our policies.
We appreciate you sharing your feedback regarding our sizing information and returns process, and we'll ensure this is passed on to the relevant teams for review.
Kindest,
White Fox
Great Customer Service
I had a slight issue with my order, contacted the customer service team and received an answer straight away. I spoke to Deri and she was so helpful and solved the issue immediately
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to leave us a review Lily!
We're so pleased to hear that Deri was able to assist you quickly and resolve the issue with your order. We'll be sure to pass your kind words on to her—they'll absolutely make her day!
We truly appreciate your support xx
Kindest,
White Fox
What’s happened to White Fox quality?!
What’s happened to White Fox?! I just ordered two jumpers and one pair of tracksuit pants (I absolutely love my previous White Fox jumpers) but the product that has arrived is completely different! The fabric feels synthetic and cheap, not even close to the quality it has been before! This is the temu version of White Fox and unfortunately I won’t be going back for more again….byyyeeeee
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback.
We're sorry to hear that your recent order didn't meet your expectations, especially as a returning customer who has loved your previous White Fox pieces.
We appreciate you taking the time to share your thoughts and will pass your feedback on to our team. We hope to have the opportunity to provide you with a better experience in the future.
Kindest,
White Fox
Martyna provided excellent customer support
Martyna provided outstanding customer service - I am very grateful for her help! She quickly picked up my request regarding a faulty dress and arranged for a replacement to be sent before my holiday. She was incredibly helpful, responsive and kept me informed throughout the process. Thank you! :)
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Chloe!
We're so happy to hear that Martyna was able to assist you and ensure your replacement dress was organised in time for your holiday.
We'll be sure to pass your lovely feedback on to her.
Thank you again for your kind words and support—we hope you have an amazing holiday and love your new dress!
Kindest,
White Fox
My teenage daughter ordered some items…
My teenage daughter ordered some items which did not fit and Lilli was really helpful in getting these resolved for us. Her communication was prompt, helpful and cheerful. Lilli's efforts meant that my daughter was able to return the items with ease and be in receipt of store credit which was the desired outcome. Thank you Lilli!
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to leave such a lovely review Nicollette!
We're so pleased to hear that Lilli was able to make the returns process easy for you and your daughter. It's wonderful to know her prompt and helpful communication made for such a positive experience.
We'll be sure to pass your kind words on to Lilli!
Thank you again for your support.
Kindest,
White Fox
great customer service and…
great customer service and communication even when i wanted a return x
29 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Iman!
We're so happy to hear you had a great experience with our customer service team and that our communication made the return process as smooth as possible.
Kindest,
White Fox
Great customer service!
Great customer service!! Bought a lovely pair of boots that unfortunately broke, WhiteFox replaced the pair in a timely matter for free so I could still enjoy them :)
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Tayla!
We're so glad we could get your boots replaced quickly and have you back to enjoying them.
We really appreciate your patience and support, and we hope you love wearing your new pair! xx
Kindest,
White Fox
Mia from customer service resolved my…
Mia from customer service resolved my issue so quickly and easily, made me want to keep on shopping at white fox despite the issue
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Gracie!
We're so happy to hear Mia was able to resolve your issue quickly and make your experience a positive one.
We'll be sure to pass your kind words on to her!
We truly appreciate your continued support and can't wait to have you shopping with us again soon. xx
Kindest,
White Fox
Very understanding and patient help me…
Very understanding and patient help me through everything and walked through solutions thank you martyna
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alicia!
We're so happy to hear Martyna was able to provide such understanding and patient support while helping you find a solution.
We'll be sure to pass your kind words on to her!
We truly appreciate your support!
Kindest,
White Fox
Lilli was very helpful when I had… expressed a concern with my parcel
Lilli was very helpful when I had emailed with a concerns and replied in a timely manner. They were able to provide me with an apology and an appropriate response to my concern. Thank you so much for your help 🩷
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lucie!
We're so glad to hear Lilli was able to assist with your concern and provide a helpful and timely response.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely review Moira!
We're so happy to hear you had a fantastic experience with our Customer Service team.
We really appreciate your support and hope to see you shopping with us again soon!
Kindest,
White Fox
Really disappointed with the service I…
Really disappointed with the service I have received. I ordered a dress, tried it on and returned it as it was too big. They have taken a month to tell me that they are not accepting the return and that I’d have to pay ANOTHER £6 for delivery, when I’ve already paid £12 to return it.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Madeleine!
We're sorry to hear you were disappointed with the outcome of your return and understand how frustrating it can be when a return isn't accepted.
All returned items are carefully assessed by our Returns Team against our returns requirements to ensure items meet conditions. We apologise for any delay in providing an update and understand the inconvenience this may have caused.
Our Customer Service team is available to assist with any further questions regarding your return and the next steps.
Kindest,
White Fox
Very helpful just a shame I received…
Very helpful just a shame I received faulty items
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for your feedback Diane!
We're glad to hear our Customer Service team was able to assist you and provide helpful support.
We're sorry again that you received faulty items and appreciate your understanding while we worked to resolve this for you.
We truly value your feedback and hope to provide you with a better experience in the future.
Kindest,
White Fox
Customer service was very fast and…
Customer service was very fast and helpful, especially Deri! Helped my solve my returns issue very promptly 💫💫
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Christina!
We're so happy to hear Deri was able to help resolve your returns enquiry so quickly.
We'll be sure to pass your kind words on!
We truly appreciate your support and hope to see you shopping with us again soon.
Kindest,
White Fox
Tried to return my order as it arrived…
Tried to return my order as it arrived dirty with make up on it.
You have to request for a return which I have been ignored. Will never buy from them again.
30 June 2026
Unprompted review
Costumer service is awful
Costumer service is awful. I never received the package, and they just keep sending me back and forth with the delivery company.
A legitimate company takes this complaints seriously, and accept the issue and refund/resend the parcel.
An irresponsible company such as this one outright gaslight you and ignore your issue!
30 June 2026
Unprompted review
Great Customer service !!!
Both Tyla and Tereza are fabulous customer service reps.
Very professional and kind.
I do think the reply times need to be quicker however fabulous service regardless!
4 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Niamh!
We're so happy to hear Tyla and Tereza were able to provide such professional and kind support.
We'll be sure to pass your wonderful feedback on to them!
Thank you for your patience and continued support!
Kindest,
White Fox
Horrible return policy
Horrible return policy! You pay for shipping and 9.99 to print the UPS label.
Not worth it if you can't exchange or return something!
29 June 2026
Unprompted review
Don’t offer exchanges and also not…
Don’t offer exchanges and also not willing to offer the same discount just to change size of the same item!!!
26 June 2026
Unprompted review
Fantastic quick responses
Fantastic quick responses, issues resolved immediately! 5*
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review!
We're so happy to hear your issue was resolved quickly and that you had such a positive experience with our Customer Service team.
We truly appreciate your support!
Kindest,
White Fox
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