whitepeakdentalpractice.com Reviews 15

Visited White Peak today for the fitting of 2 crowns.
So pleased with an amazing result owing to the professional expertise of Shima Tai and her lovely nurse, Amy.
Feeling comfortable at the dentist’s is half the battle and I’m always put at ease by Shima and her kind and friendly manner. Super happy. 😊

IN MY OPINION THIS PRACTICE IS MONEY DRIVEN. MY MOTHER IS IN A CARE HOME IN ASHBOURNE. I RECEIVED A CALL FROM THE CARE HOME ASKING IF I COULD MAKE AN APPOINTMENT WITH A DENTIST AS MY MOTHER WAS IN PAIN. UNFORTUNATELY I PICKED WHITE PEAK DENTAL PRACTICE. I PHONED AND MADE AN APPOINTMENT. I WAS IMMEDIATELY ASKED TO PAY £90. NO QUESTIONS WERE ASKED. A WEEK LATER MY MOTHER ATTENDED HER APPPOINTMENT WITH A CARER AND WAS ASKED TO PAY £45 FOR A LETTER TO BE SENT TO THE HOSPITAL FOR X-RAYS. THE CARER REFUSED TO PAY AND I RECEIVED A PHONE CALL ASKING FOR £45.00. IT IS AT THIS POINT THAT ALARM BELLS STARTED RINGING AND I FOUND OUT THIS WAS FOR PRIVATE CARE. I WAS NEVER TOLD MY MOTHER WAS GOING TO BE A PRIVATE PATIENT, I ASSUMED SHE WAS BEING TREATED AS A NHS PATIENT. WHEN I ASKED FOR A REFUND I WAS TOLD WE CANNOT SPEAK TO YOU UNTIL WE SEE POWER IOF ATTORNEY. AT NO POINT, WHILE I WAS GIVING MONEY DID THEY ASK TO SEE POWER OF ATTORNEY (I DID PRODUCE THIS). HOWEVER WHITE PEAK PRACTICE REFUSED TO REFUND AND BECAME QUITE AGGRESSIVE WITH ME. MONEY DRIVEN ,NOT PATIENT CARE DRIVEN. TAKE MY ADVISE LOOK ELSE WHERE FOR YOUR DENTAL TREATMENT

Had a couple of emergency appointments for broken teeth and the work carried out to date has been brilliant.
Caren on reception is extremely helpful and has always managed to get me an appointment on the same day. (Thanks Caren).
I've seen different dentists and a hygienist and all of the staff I've encountered are welcoming, friendly and calming.
I would happily recommend this practice to anyone looking for dental work.

Reception area was immaculately clean, and felt very welcoming and comfortable. All the staff are friendly and happy to help. The Dentist and Hygienist made us feel at ease, and discussed options for ways forward and guidance on how to proceed to keep our teeth clean. It was made to be a pleasant experience and me and my daughter felt so welcomed and encouraged by all the staff.

I have no hesitation in recommending the White Peak Dental Practice. I have been with them for approximately 20 years and would not consider changing practice despite moving 80 miles further up the country. The dental care and advice I have received over the years has always been of the highest professional standards. Thorough explanations are always given with regards to any potential issues and subsequent remedial work. Staff on reception have always been very friendly and helpful with assisting me with appointments and the practice itself is always kept immaculate.
Gareth Sweeney

Debbie always makes you feel welcome and always been so kind to my dad (b Whitby ) and me when we have been in. Very efficient and professional. The lady who does all the accounting details and sits at back of surgery

I attended the Practice in an emergency, having not previously been registered as a patient. I received a sympathetic and supportive response from the front of house receptionist to my request for assistance and the Principal Dentist was very accommodating in fitting me into his busy schedule on the day of my enquiry. The staff I have met have been friendly and welcoming and I have confidence in joining the practice on a permanent basis

Zahra is amazing dentist lovely person and just gets on with it never been inpain during my fillings and just overall brilliant dentist highly recommended coming to white peak 1000% good service at reception aswell very quick

Absolutely lovely staff that really take time to look after you. Dave, Zara and Jonathan have always been amazing. Highly recommend this practice.

I used to be a very nervous patient, needing sedation. I’m now fine with local anaesthetic, due to feeling listened to by dentists at White Peak. All the staff are helpful, friendly and considerate.

I had Botox with Zahra, she did an amazing job the treatment was so professional and the results were so natural but effective.

I have been with White Peak Dental practice for around 16/17 years now, and was always very comfortable with my dentist who has recently retired. My teeth aren’t in great shape, after years of neglect previously, so was a little apprehensive to meet my new dentist.
I needn’t have worried, felt completely at ease immediately with Mrs Shima Tai and was extremely grateful for the careful completion of some tricky urgent treatment. So relieved, that I am able to smile again without a noticeable gap, which I was very conscious of. Really pleased to be under the dental care of such a patient and considerate professional. Just wanted to say thank you.

so after delying tactics in replying to my emails regarding this complaint we now go to complete silence with zero response.

complaint being that I have gone now a full 12 months without any dental care from this pracuice of which i have paid into an insurance plan,this being paid to Practice plan ltd who take your payment yet eccept no resposibility for your care.

white peak dental pracrtice stsed that they had not got my contact details yet some how always managed to phone me when the appointmentwas near, they failed to phone so they blamed that they had not got my contact address but somehow always managed to send me the T&Cs of the dental cover when it was due fori ts yearly renewal, they did state that they had sent me a letter which I have not received and they once again blamed that they did not have my full postal address bearing in mind that I have been with the practice for over 10 years, I dont think that they sent any letter and this was just another lame duck excuse for their mistake.

I have had letters with just my name and post code on the envelope and they found my address,what the dental practice do not realise is that when you live in a village the postman knows most all in the village and so is able to deliver a letter with just my name and postcode, I dont think the letter was ever sent.

so I email them yet again ,this time they did reply to say that the manager dealing with this complaint was on leave until the 4th June, once again if this were truthful or not I can not be sure, however the comments in the email indicated that she was returning back to work on the 4th June,! still I have heard nothing from the practice and its now 10th June so plenty of time in which to respond, they offered a 50% refund on my yearly subscription this amounted to £78.48 however they have admitted that they have failed on two occasions which has left me with out dental care from them for 12 months but they dont seem to be bothered in any customer service at all but just getting your payments for a service that they did not provide.

it woulkd appear not that my only remaining action is to seek legal advice as to how to proceed in getting my full refund.

my advice would be that if you are looking for a dental care insurance plan that you do not use PRACTICE PLAN LTD who with WHITE PEAK DENTAL PRACTICE only seem to be wanting the payments made year on year.
SO HEED THIS WARNING GO ELSE WHERE FOR YOUR DENTAL INSURANCE COVER AND YOUR DENTAL CARE.
If I could have rated them ZERO I would have done.

BOTH PRACTICE PLAN LTD AND WHITE PEAK DENTAL CARE WILL BE HEARING FROM MT SOLICITOR.