Whites Beaconsfield Reviews 

3,903
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the fantastic product quality, noting that the items are highly effective, very easy to use, and deliver wonderful results. People also highlight the exceptionally fast delivery service and the wonderful support team who readily resolve any small issues immediately. Some people were dissatisfied with the whitening strips, mentioning that they are quite difficult to keep in place and leave an unpleasant residue. A few reviewers additionally felt that the whitening treatments did not produce any noticeable or truly long-lasting improvements for their teeth.

What people talk about most

Product

Consumers find product to be positive, highlighting great results with items like the UV toothbrush... See more

Quality

Clients share positive opinions on quality, highlighting that the products work very well and deliver... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that products are remarkably user-friendly,... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting super fast shipping times... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting helpful and efficient support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These whitening strips were easy to use, didn’t cause any sensitivity and made a difference from the first time of using them although they advise it can take 14 days to see an improvement. They were... See more

Rated 5 out of 5 stars

Great range of products that have really helped with something very personal. I particularly like the advanced whitening kit and whitening powder, and have noticed over the course of treatment an imp... See more

Rated 5 out of 5 stars

My son asked me to buy these after seeing them on TikTok, and I was sceptical at first especially after reading some of the negative reviews. But after using them for over two weeks, I have to say the... See more

Rated 5 out of 5 stars

Item I ordered (Mint Toothpaste) hadn’t arrived as expected, so got in touch with Whites Beaconsfield and spoke with Alex who advised that said item appears to have been lost in the post. Alex, quickl... See more


Company details

  1. #13 of 16 best companies in Dentist

Written by the company

The UK's Top-Rated Non-Peroxide Home Teeth Whitening Products!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(3,903)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Surprisingly Good

My son asked me to buy these after seeing them on TikTok, and I was sceptical at first especially after reading some of the negative reviews. But after using them for over two weeks, I have to say the results are totally genuine. At first I thought they weren’t working, but I now think they’re just less harsh than some alternatives, which actually makes them feel safer and better for consistent use. The products arrived on time, were well packaged, and overall I’m really impressed. A genuinely pleasant surprise, especially for a company we found on TikTok.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Best teeth whitening strips on the market

Great products that work, especially the teeth whitening strips! They’ve given me my confidence back especially when I smile. Speedy delivery too! I would highly recommend this company and you won’t regret the whitening strips.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Teeth Whitening strips…

Teeth Whitening strips…
Awful product !!

Used the whole pack of whitening strips exactly how advised to.
My teeth are NOT ONE Shade Whiter.

I contacted customer services who told me that everyone is different and there’s nothing they can do.. super!!

I wouldn’t advise anyone to waste there Money.

Avoid!!!

17 May 2026
Unprompted review
Whites Beaconsfield logo

Reply from Whites Beaconsfield

Hi Kelly, we’re sorry to hear the strips didn’t deliver the results you were hoping for. Surface stains can vary greatly from person to person, and for deeper or more stubborn staining, our Advanced Teeth Whitening Kit is often a more effective option as it’s designed for stronger, more noticeable whitening results.

That said, we completely understand your disappointment and appreciate you taking the time to share your feedback. We’ll also be passing your comments on to our customer care team to help improve the experience we provide.

Rated 1 out of 5 stars

Sadly I have been using this product…

Sadly I have been using this product for a week now, but unfortunately there is no colour difference in my teeth. So this did not work for me.

24 April 2026
Whites Beaconsfield logo

Reply from Whites Beaconsfield

Hi James,

Thank you for your review. Our whitening strips are designed to be used as a full 14 day treatment, so results build gradually throughout the course. If you’ve completed the course and still aren’t happy, please drop us an email at support@whitesbeaconsfield.co.uk as we’d love to help.

Rated 5 out of 5 stars

Day 9 .. run don’t walk get them now

I am on day 9!0f using the whitening strips and I can’t stress how happy I am with my results . I have super sensitive teeth and gum disease and am super conscious of my teeth. My sensitivity hasn’t been affected at all. These are rebuilding my confidence and giving me a reason to smile. Delivery is super quick . Pricing is amazing .!The quality and packing is spot on . Highly recommended can’t shout about them enough .

23 April 2026
Unprompted review
Rated 5 out of 5 stars

No peroxide no pain

I have had my teeth whitened many times over the years with a lot of pain. I was keen to use whitening products but worried about the pain. They amazing difference with using Whites Beaconsfield is no peroxide and no pain because they use the PAP whitening technique. I have used most of their products and would highly recommend.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Product and customer service bad.

Not a fan. Have used big brand whitening strips before so have something to compare with.
Do not stick well (even on dry teeth)
The residue left behind is disgusting, There is so much of it ! never had this before with other brands.
And lastly they dont work. Save your money. My teeth were actually whiter before I started.
Customer service just as bad.
I bought a double pack. They won't even refund the 2nd unopened that I am willing to send back !!
Awful.

21 April 2026
Unprompted review
Whites Beaconsfield logo

Reply from Whites Beaconsfield

Hi Rebecca, we’re sorry to hear this and that your experience didn’t meet expectations. The residue you mentioned is simply leftover whitening gel and can be easily brushed away after use. Our strips are designed to be used as a full 14 day treatment, with results building gradually over the course. We’re also sorry to hear you were unhappy with the service you received. Please email us at support@whitesbeaconsfield.co.uk with your order details, as we’d really appreciate the chance to look into this for you and help put things right.

Rated 5 out of 5 stars

Excellent Customer Service - Alex!

Item I ordered (Mint Toothpaste) hadn’t arrived as expected, so got in touch with Whites Beaconsfield and spoke with Alex who advised that said item appears to have been lost in the post. Alex, quickly re-ordered the item at no additional cost and I received a few days ago. Thanks Alex for your time and courtesy!

26 March 2026
Rated 2 out of 5 stars

Defective product and they ignore consumer rights

I purchased teeth whitening strips, but the product was defective and terrible quality. After one use, it provided zero whitening effect, irritated my teeth, and left behind a thick, stubborn layer of glue that was incredibly difficult to remove.

When I contacted customer service to report the faulty product, they point-blank refused a refund. They claimed their policy doesn't allow returns on "opened or used" items. I specifically invoked my short-term right to reject defective goods under the Consumer Rights Act 2015, but they completely ignored it and just repeated their script.

It is literally impossible to discover a product is defective without opening and trying it. A company's internal returns policy does not override UK statutory law. It was only £8.55, so it's not worth the hassle of a bank chargeback, but I strongly advise avoiding this company. Poor products and terrible customer service.

2 April 2026
Unprompted review
Whites Beaconsfield logo

Reply from Whites Beaconsfield

Hi Jamie,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling disappointed, particularly in how your concerns were handled.

We’d like to provide some additional context about the product. Our whitening strips are designed to deliver the best visible results when used consistently over the full 14-day course, as the effect builds gradually. After a single application, it’s normal not to see the final intended result.

The gel residue left on the teeth after use is also an expected part of the process and indicates the active ingredients are working as intended. For the best experience, we recommend brushing your teeth after use to remove any remaining residue. As our strips use a non-peroxide formula, they are designed to be a gentler option, so we’re sorry to hear you experienced sensitivity.

We also apologise that we fell short in how we communicated with you. We recognise it’s our responsibility to clearly explain product use, listen carefully, and ensure our customers feel supported. From your feedback, it’s clear we could have done better—particularly in explaining the treatment, aftercare, and responding with greater empathy rather than relying on policy-led responses.

We truly appreciate you bringing this to our attention. Your feedback is helping us improve how we communicate and support our customers moving forward.

Best regards,
Customer Care Team

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