White Stuff Reviews 

13,113
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,887 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, friendly, and helpful, ensuring that every shopping visit feels pleasant and engaging. Many people also highlight the wonderful clothing quality, mentioning that the garments are comfortable, stylish, beautifully designed, and built to last for a long time. However, some customers also noted frustrating issues with delivery delays, tracking updates, or parcels going missing entirely in transit. A few reviewers additionally experienced sizing inconsistencies, unexpected online order cancellations, or occasional store employees who appeared distracted by personal conversations instead of helping.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality, nice fabrics, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, polite, and helpful.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that garments are well made and feature... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive on time and within the... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing both satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more

Company replied

Rated 5 out of 5 stars

Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more

Company replied

Rated 5 out of 5 stars

Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more

Company replied

Rated 5 out of 5 stars

First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.

Company replied


Company details

  1. Ladies' clothes shop

Information provided by various external sources

White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(13,113)

4,520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Good communication on an item that was slightly delayed. Good quality garments .

27 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping online with us and that you are pleased with your new purchases.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Very friendly staff and helpful too

Very friendly staff and helpful too. Great range of clothes and sizes.

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 2 out of 5 stars

My shopping experience was okay

My shopping experience was okay; the store was not at all busy however the 2 shop assistants did not acknowledge us when we walked in the store but just carried on with their conversation at the till point.
I did purchase an item but made the observation when paying that it is hard to see the sizing on the clothing as the hangers are not size labelled & the labels are invariably tucked into the clothing & in very small print.
She replied oh does anyone do that anymore!
I said yes alot of shops do; she said Mistral up the road don't do it.
I felt she should have acknowledged my remark rather than being combative.
Because its alot easier to shop if you can easily see the sizes.
It must be difficult for partial sighted people. Sizes on hangers would be so much more beneficial for ease of shopping.

30 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We will be sure to escalate your feedback regarding the visbilty of the sizing in store.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Beautiful top

Beautiful top. Lovely colour and a comfortable fit. Great price in the sale and great quality.

30 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Good quality clothes at a reasonable…

Good quality clothes at a reasonable price, especially in the sale. The store was clean and well laid out, and the staff polite, knowledgeable and keen to help.

30 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

shorts for holiday

Found shorts for holiday , also got 10% off on day. Had to return shorts for bigger size , but no hassle in doing so. Staff pleasant and attentive

30 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Online purchase

From ordering, picking item up in store and unfortunately having to return it, the service was excellent and the shop assistants as well. This was in the Kingston Branch.

26 August 2026
Unprompted review
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Reply from White Stuff

Thank you so much for your review! It's really appreciated.

We will make sure your feedback is passed on to the team in Kingston.

Kind Regards
Customer Care Team

Rated 4 out of 5 stars

Good experience

Good experience. Prompt delivery as Click & Collect (free) to nearest store.
Did wonder why 2 types of laces, but good to have a spare.

25 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Wonderful cord stretchy trouser

Wonderful cord stretchy trouser
Wide & dress up or down

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Great prices and really good quality…

Great prices and really good quality clothing, thank you to your helpful staff when choosing clothing.

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Lovely bargain from the sales and then…

Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to the Buxton shop. The interior is inviting and well set out.

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

My favourite shop

My favourite shop, good variety of clothes for the discerning male over 60s to choose from, great ambiance with other customers and staff alike, some nice discounts, quality of materials exceptional, although sizes and cut of one orange shirt was completely off, which I believe the business is addressing.

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Kind Regards
Customer Care Team

Rated 3 out of 5 stars

Customer Service

We visited the Nottingham branch today and bought two items and would like to pass on some constructive feedback.
Unfortunately, I had to ask the Assistant to fold one item up correctly after screwing it up before passing it over. She seemed distracted by another customer who was being served . Apart from confirming the price, she didn’t engage with me whatsoever.
I’ve always had polite service before and was sad to receive this today.

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We're sorry that your experience in store wasn't upto the standard of previous visits.

We will be escalate your feedback regarding to our Retail Team.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Very nice

Very nice, friendly and helpful staff. Lovely shop

29 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Great price perfect dress

Found something I wasn’t looking for but love it

18 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Good Quality Dress Suitable For a Variety of Occasions

My order was delivered within the anticipated time frame and was just what I wanted - a comfortable easy to wear dress for loads of occasions.

20 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

Great company

Easy ordering, quick delivery, great products 😊

21 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

GORGEOUS

Love my white stuff top. Nicely cut and stands out

21 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your 5* review. We really appreciate the feedback.

Kind Regards
Customer Care Team

Rated 5 out of 5 stars

I could get what I wanted quickly and…

I could get what I wanted quickly and efficiently, the changing rooms had enough space and were clean. Also the sales assistant was very helpful and friendly.

28 August 2026
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you for taking the time to leave your review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.

Kind Regards
Customer Care Team

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