FixMyCar Reviews 

11,387
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 634 reviews, reviewers had a great experience with this company. Customers frequently mention that browsing the online platform to find competitive quotes and reliable local garages is remarkably quick, straightforward, and entirely effortless. Consumer reviews frequently highlight the friendly staff and exceptionally knowledgeable mechanics who communicate clearly and complete vehicle repairs efficiently. However, some reviewers were not happy with the online booking system, noting that appointments frequently lacked specific time slots and local garages often had no record of their scheduled visits. A few individuals also mentioned encountering frustrating communication barriers, conflicting email confirmations, or unexpected problems regarding scheduled appointments.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many praising the platform for offering quick quotes,... See more

Price

Clients share ambiguous opinions on price, with many praising the platform for offering very competitive... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the online platform quick... See more

Staff

Consumers find staff to be positive, helpful, and very approachable. Reviewers frequently highlight that... See more

Website

Users describe ambiguous interactions with website, finding it very easy to navigate and quick to post jobs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clickmechanic was no good with my enquiry despite trying multiple times I got stone walled to fix my ball joints on t4. Then, Met a great mobile mechanic (fix it felix) couldn't ask for more as he... See more

Company replied

Rated 4 out of 5 stars

Within minutes of me putting my request on their system, I had received a number of quotes. Once I'd researched the quotes and who was making them, I chose the garage. The only disappointing aspect wa... See more

Company replied

Rated 4 out of 5 stars

A decent service which enabled me to find a great garage to get the job I needed sorting. Booking through the site doesn’t really work so it’s best to just message the garage and confirm that way.

Company replied

Rated 4 out of 5 stars

Good mechanic shame he tried to charge me vat but not vat registered and didn't like me taking the vat off the bill. The good side is that he did fix my vehicle. If it hadn't been for the vat problem... See more

Company replied


Company details

  1. Price comparison site
  2. Vehicle repair shop
  3. Car service
  4. Mechanic
  5. Online marketplace

About FixMyCar

Written by the company

FixMyCar is a free, easy to use service that lets drivers compare and book garages online. Our Garage Network is made up of over 15,000 top-rated garages, mobile mechanics and dealerships around the UK. Whether you're looking to get your car serviced, book an MOT or have a specialist repair your car, we can help you find the right garage at the right price. Get a quote

Contact info

3.8

Great

TrustScore 4 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(11,387)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mechanic!

Quick, honest and fairly priced. Super friendly mechanic, I would definitely hire again!

18 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Jess,

We're delighted to hear you had a great experience using FixMyCar and that your mechanic did a fantastic job!

Thank you for taking the time to leave us a review.

Kind regards,
The FixMyCar Team.

Rated 3 out of 5 stars

They're just a comparison web,once you…

They're just a comparison web,once you directed to a garage they start do add they own additional fees. You probably never paid what's advertised

9 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon,

Thank you for taking the time to leave feedback.

The quotes provided by garages on our platform are estimates and may change following an in-person inspection of your vehicle.

If you believe you received a misleading quote, please email our customer service team at team@fixmycar.com with more details. We will review the situation and contact the garage to encourage more accurate pricing in the future.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Very easy and found quote and booked my…

Very easy and found quote and booked my car service in 5 minutes brilliant just found fixmycar by googling

8 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Teresa,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 1 out of 5 stars

Total incompetence

Booked a mot with them for the following day which was showing as available on the website and received a confirmation email to confirm the booking.
Arrived at garage the following morning to be told they have no record of the booking.
An hours round trip with 2 vehicles for nothing, had no tax or mot on the vehicle booked so needed it doing that day, complete waste of my time and fuel.
Won’t be using them again that’s for sure.

7 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Lou,

We're sorry to hear about your experience.

When booking a job through our site, the available dates should reflect the garage’s availability. Unfortunately, it sounds like there may have been a miscommunication on the garage’s end in this instance.

To help us look into this, please email our customer service team at team@fixmycar.com with more details. We’d be happy to contact the garage and encourage them to improve their booking process to prevent this from happening again.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Would highly recommend if you need someone professional and reliable to carry out your works.

28 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good morning Bhav,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Great value and excellent service

I can highly recommend this garage with great staff bubbly Lucy is great with customers alongside the rest of the team, completed the work required in my vehicle to a high standard and let you know if they do find or have any issues or when work will be completed by to make sure your driving safely on the roads and affordable payment options available keep up the great work team 🫶

5 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Stuart,

We're delighted to hear you had a great experience using FixMyCar and that your mechanic did a fantastic job!

Thank you for taking the time to leave us a review.

Kind regards,
The FixMyCar Team.

Rated 5 out of 5 stars

Very easy to book and cheap

Very easy to book and cheap

5 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Mr Lawrence,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Piston and Rotor - Brilliant service and acceptable price

Brilliant service and acceptable price. The mechanics took care with my car and pride in their work. Would recommend to anyone and definitely use again

16 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Robert,

We're delighted to hear you had a great experience using FixMyCar and that your mechanic did a fantastic job!

Thank you for taking the time to leave us a review.

Kind regards,
The FixMyCar Team.

Rated 1 out of 5 stars

Messages disappeared and complaint not properly addressed

I used WhoCanFixMyCar to obtain quotes and communicate with garages. Following a dispute with one garage, I raised a formal complaint.

My concern is not the garage itself, but how the platform handled the situation:

• Message history related to my complaint is no longer visible in my account, while much older conversations remain accessible
• This message history was the key evidence for my complaint
• My review of the garage was removed for “breach of terms,” but no clear explanation was provided
• My complaint was closed without addressing these concerns, and responses focused on unrelated points

I understand this is a marketplace platform, but removing access to recent communication and not providing transparency around moderation decisions raises serious concerns.

Users should be aware that they may not retain access to important records once a case is closed, and that complaint handling may not fully address the issues raised.

---------------------------------------
Update on 05 May 2026
---------------------------------------
Review:
Used WhoCanFixMyCar to get quotes and raised a complaint about a garage.

Main issues were never properly addressed. Instead:

• Message history related to my case disappeared, while older messages remain
• My review was removed for “breach of terms” with no clear explanation
• Complaint was closed without resolving these concerns

In response to FixMyCar’s reply:
My concern is not about escalation options, but about transparency on your platform — specifically why relevant message history is no longer visible and why my review was removed without clear justification. These points have still not been addressed.

I would recommend keeping your own records and not relying on the platform for complaint resolution.

31 March 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hi Ismail, thanks for taking the time to share your experience. We’re sorry to hear how disappointed you feel.

We reviewed this booking and liaised with both you and the garage extensively, and we shared our outcome with you directly. As a comparison and booking platform, our role is to help facilitate communication between both parties.

Where a resolution cannot be reached, the best next step if you wish to escalate further is to contact an independent body such as Citizens Advice, Trading Standards or The Motor Ombudsman.

Thank you again for your feedback.

Kind regards,
The FixMyCar team

Rated 5 out of 5 stars

Quick & efficient easy to use

Quick & efficient easy ti use & fast results. Fully informative. Price s compared

2 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Mel,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 2 out of 5 stars

Didn't work

Didn't work. Not a single response. Was useful just to list garages close by.

1 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon,

We’re sorry to hear about the lack of quotes for the job you posted.

While we cannot guarantee that every job will receive a quote, we are actively working to increase the number of garages quoting through our website.

You can also request quotes directly from garages in your area by visiting https://www.whocanfixmycar.com/services, entering your postcode, selecting a garage, and clicking "Request a quote."

Kind regards,
The FixMyCar team

Rated 1 out of 5 stars

A waste of time o reply

I sent a message on Tuesday 28/4/26 it’s now Friday night and no reply from anyone what a waste of time.

28 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Nick,

Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback and would like to investigate further.

Please email us at team@fixmycar.com with more details, and we will look into the matter.

Kind regards,
The FixMyCar team.

Rated 1 out of 5 stars

terrible

terrible! it told me i had a next day mot booking when in reality the garage was fully booked up for another 11 days! just as well i went to the garage to check its location

1 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Tom,

We're sorry to hear about your experience.

When booking a job through our site, the available dates should reflect the garage’s availability. Unfortunately, it sounds like there may have been a miscommunication on the garage’s end in this instance.

To help us look into this, please email our customer service team at team@fixmycar.com with more details. We’d be happy to contact the garage and encourage them to improve their booking process to prevent this from happening again.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Booked full service through Fix My Car

Booked full service through Fix My Car. Booking was easy. Finding the garage was a bit difficult but the people were excellent and the price was very reasonable. I would happily go back again in future.

1 May 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Brendan,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 1 out of 5 stars

DONT USE IT!

DONT USE IT! while it does get you in contact with garages. It also gives your phone number to hundreds of spam callers. Inm guessing they let anyone sign up as a garage, since asking for a quote, I receive 5 spam calls a day from insurance scams to bank scams. Curse you fix my car. You shall rue the day.

27 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Auzzie,

Thank you for raising this concern. We take this feedback very seriously and want to ensure the driver experience on FixMyCar is as pain-free as possible. What you have raised here is not up to our usual standards and we have taken steps to address this immediately.

As of this month, we have identified and removed a number of garages who were found to be misusing Driver phone numbers, against our Terms and Conditions. We have also ensured that all Driver phone numbers are fully hidden until they have accepted a quote from a garage, ensuring only the garage you want to do business with can call you.

Please email us at team@fixmycar.com, and we’ll be happy to close your quote on your behalf to prevent any further calls regarding your booking request.

We regret your experience with FixMyCar wasn't as good as it should have been, but we sincerely thank you for your feedback as it has helped us improve. We hope you'll give us another chance one day.

Kind regards,
The FixMyCar Team.

Rated 5 out of 5 stars

Friendly

Friendly, informative mechanic. Great customer service and competitive pricing. Offered courtesy car whilst work being done. Highly recommended!!

16 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Bash,

We're delighted to hear you had a great experience using FixMyCar and that your mechanic did a fantastic job!

Thank you for taking the time to leave us a review.

Kind regards,
The FixMyCar Team.

Rated 1 out of 5 stars

Posted a job more than once on this…

Posted a job more than once on this site and have never received a quote. Complete waste of time.

30 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Hello Dale,

We’re sorry to hear about the lack of quotes for the job you posted.

While we cannot guarantee that every job will receive a quote, we are actively working to increase the number of garages quoting through our website.

You can also request quotes directly from garages in your area by visiting https://www.whocanfixmycar.com/services, entering your postcode, selecting a garage, and clicking "Request a quote."

Kind regards,
The FixMyCar team

Rated 5 out of 5 stars

Quick and simple getting best prices

30 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

God morning Rich,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Cambelt & water pump change quotes… pleasantly surprised.

Cambelt & water pump change quotes Renault 1.5 DCI. Phoning local garages, quotes were £1,083 -890. One mob mech wanted over £1,300. FMC quotes were £450 -750 or so.

30 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good morning John,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

Rated 5 out of 5 stars

Got best price using this site

17 April 2026
Unprompted review
FixMyCar logo

Reply from FixMyCar

Good afternoon Simon,

We're thrilled to hear you had a great experience using FixMyCar.

Thank you for taking the time to leave us a review - we truly appreciate it.

Kind regards,
The FixMyCar team.

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