Wickeddistribution Reviews 4

Unbelievable customer service
Unbelievable customer service, feel abused by these weasels. An attempt of delivery was made 13/11/20 after no initial pre warning of delivery. I did initially ask for the item to be delivered to an alternative address and not the bill payers address but I am told today by rideontoys that an alternative delivery address is not possible though I have not been informed of this before today! On delivery it was found the item would not fit through the door so I spoke to the driver by phone and said I could come and collect the item from my 76 year old fathers but prefer it to be delivered to my work address. The driver said he could take it back to the yard and get it redelivered. This morning 20/11/20 I chased delivery people to inquire where the item was and to my surprise I was told the item had been returned to the supplier though logistics company had told the supplier I wanted the item redelivered. After speaking to logistics company I rang rideontoys / Hawkmoto Ltd three times leaving messages, I then receive a message by email and refund from the supplier. The message telling me:
"Your order #11874400 has arrived back at our warehouse. Kids Electric Kids Range Rover Vogue Black 24v 4WD Ride On - White
The courier Pallet Force have informed us that the Consignment ******* was refused on delivery Friday 13th November. Therefore a refund has been made back to your Paypal minus return costs as per our terms and conditions."
The consignment was not refused, as said as I was advised by the driver it will get redelivered to my preferred address. As for terms and conditions what terms and conditions?
I have spoken to rideontoys / hawkmoto Ltd but unfortunately we got nowhere other than I was told the item was now not available and also that I would not be getting a full refund. I am very upset by all of this and feel very harshly treated. Worse ways I expect a full refund though I would be over the moon if the supplier could supply the item even if I had to collect. It was my Granddaughters Christmas present!
They took £48 off me for the inconvenience. How kind.

This was originally Scream Wholesale who went into liquidation. Considering they are selling the same products it would be advisable to think about any warranty that you may wish to rely on.

Badly made products welding is shocking on the quad bikes and always had complaints from customers that the quads never lasted also still waiting for a pull start that was promised nearly two years ago and was forced to give the customer a full refund and never received anything back from them when they was called scream wholesale