Wickes - Aintree Reviews 

The process was made simple by Mark Hewitt, from the initial survey through to the design meeting where we established the best use of space. The install went really smoothly. Paul Dexter was excellent. Tidy, professional and thorough. Bringing Mark's design to life.

Recent visit to this branch on 2nd of April.
Sought the assistance of Mikey who took the time to look online for the item I was looking for and took me directly to the location thus I was able to make my purchase within minutes of entering the store.
Appreciated his time and attention.

Andrea went above and beyond in her efforts to find the right products and at the best possible price. I'm a very happy customer

Highly recommend

We’ve had our kitchen designed by Wickes.

Every detail has been well thought out to suit our size, budget and needs. No questions were too much and always made the dog feel welcome to design appointments.

No pushing on the sale as Yousef knows we’re waiting to remortgage to figure our finances.

Will say it again, the attention to detail has impressed us so much.

My daughter and I went into Wickes in Aintree on the 28/02/26 to choose and purchase some vinyl flooring. I asked an assistant, called Alison, about opening a trade account, which she was extremely helpful about. Alison also advised us on the best underlay for our requirements and organised our delivery date to suit us. She was unfailingly pleasant, helpful, professional and knowledgeable . Alison made the whole experience a fuss-free and pleasant one. She is a real credit to the store.

Worked with Mark Hewitt on a new kitchen. He took my measurements and requirements and absolutely nailed it. His experience shone through and the process was quick and painless. I had one small quirk that didn't come across to do with a stacked washing machine / dryer. When I revisited Wickes to speak to Mark about this he understood the problem and came up with a workable solution very quickly. He very obviously knows his onions. He's also generally a nice guy, which helps a lot for customers and Wickes alike.

Mark was outstanding helping with our kitchen . He came out measured and gave us great ideas , he never rushed and let us take are time. He was fabulous I would well recommend him to my family and friends thank you mark hewett you are a star ⭐

Worst kitchen supplier just use Wren

My kitchen fitter ordered the Kitchen which was advertised as delivery 3-8 days, some items are delivered and were left without a kitchen waiting.

Suddenly find out it's now 14 working day delivery, speak to the store and they discuss the order in full details, speak to the web team and they discuss the order in full details.

When I cannot the help line they inform me because I didn't place the order for gdpr they cannot discuss it, that's funny because both your store and web team disclose information.

My kitchen fitter has asked me to deal with it as he doesn't fluently speak English and struggles to explain.

Customer service has been shocking and delayed my kitchen which can now take 6 weeks to complete due to Wickes advertising the wrong delivery date which is a breach of the consumer act and unfair trading act.

Stay away from this company for kitchens they're poor in every asoect.

I am writing this review about the very poor service my husband and I received during our recent consultation at your Liverpool branch.
We had an appointment booked with Beryl to discuss the design of a new bathroom. Upon arrival, we waited approximately 15 minutes as she was running late. This was not an issue for us, and we appreciated the courtesy shown by other staff members who offered us refreshments while we waited.
During the consultation, we provided the length and width measurements of our bathroom, along with a small sketch. We were then told that these measurements were not sufficient and that we would need to return home to measure individual items such as the bath and window. We were not made aware in advance that such detailed measurements would be required. Our expectation was to view some design ideas initially, followed by a professional site visit to take final measurements and provide an accurate quotation.
Instead, without showing us any designs or discussing our requirements in detail, we were informed that the bathroom would cost “eight or nine thousand pounds.” This figure was given without any explanation or options, and the interaction left us feeling as though we were being discouraged from proceeding. The overall manner of the consultation made us feel that our custom was not valued and that there was little interest in assisting us.
As a result, we left the appointment feeling extremely disappointed. My husband works away frequently, and we had been very much looking forward to finally planning our new bathroom together.
Following this experience, we contacted another company who were able to accommodate us immediately. Using the same basic measurements, they discussed our ideas, offered suggestions, asked relevant questions about the layout, and booked a visit to take full measurements — which is the level of service we had expected from the outset.
We felt it was important to raise this matter, as the service we received fell well below acceptable standards and resulted in us taking our business elsewhere.

My kitchen planner Owen Aindow was so great he guided and supported us throughout the whole process, which started in August 2025, kitchen and appliances were fitted in November 2025.
Owen is lovely, patience and helpful he made the whole experience easy and stress free. He answered any queries straight away and can’t thank him enough for his help.
Love my kitchen now ♥️

I have visited Wickers at Aintree today with my family. We were served by Michelle's. She was very helpful and friendly. The whole experience was very positive.Thanks Michelle for your help.

Cant recommend the whole wickes buying a kitchen experiance enough, special mention for Beryl are designer and paul the fitter who went above and beyond.

We wanted to get a scope for having our bathroom renovation just to explore options but Owen Aindow was so great and helpful and we loved the design he put together so we’re doing the full thing with Wickes. Thanks to Owen for making it so seamless - we’re excited for it to come to life!

My experience with my new bathroom was the designer Owen Aindow was very helpful and knowledgeable and nothing was too much,the fitters done a excellent clean and tidy job with attention to detail.

Very helpful and knowledgeable plus lovely guy. Yousef really really lovely guy. Just a bit too expensive for us but thank you anyway Yousef.

Alison was very helpful, checking door sizes. We were originally taking home the interior doors in our car but they wouldn’t fit. So we arranged to have them delivered. Alison was very patient and helpful. Would highly recommend Wickes. Thanks for making this visit so positive.

I purchased my kitchen from Wickes, Aintree, Liverpool. My kitchen designer was Mark who was absolutely fantastic - he genuinely cared and was a really lovely guy. He couldn't do enough for me nor could his colleague Yousef who helped me make some kitchen appliance changes and gave me lots of ideas when Mark was on holiday. The service I received was exceptional. The price was very competitive - even with high end appliances. We purchased the bespoke heritage kitchen in bone and I was absolutely delighted. We purchased our handles and worktop elsewhere, and had our own kitchen fitter. We were on holiday when the kitchen was getting fitted and Mark kindly offered to speak to the kitchen fitter direct if needed so we could enjoy our holiday. A massive thank you to Mark and Yousef.

Went today with for some
Paint and spoke with the most nicest helpful member of staff ever Andrea who helped me set up a business account to get discount she could not have been more helpful real credit to the team

Owen was brilliant. Incredibly knowledgeable, proactive and kind.

Just had my bathroom delivered and couldn’t be more happy with his designs - nothing is too much and he takes your preferences and runs with them!

We were fortunate to have our kitchen designed by Yousef. He has considerable expertise in kitchen design and appliances. I felt he got to know us to understand what is was we need in our kitchen design. He is enthusiastic and made really good suggestions. His communication is excellent, we have had several appointments with him, he always made himself available to either call into store to speak to him or he would reply to emails straight away.