Wickes - Ashford Reviews 

We have recently had a new kitchen, bought and installed from Wickes (after a positive experience buying a bathroom from them a couple of years ago) and we are thrilled with the result. Our designer was Charlotte and she has been excellent from start to finish. She came to our house to work with us on the design, combining product knowledge, efficiency and creative flair with our wishes and ideas, to come up with a design that is both practical and looks great. We are especially pleased with the bespoke look, with some cupboards being altered so that they fit exactly into our space. Charlotte continued to provide us with support throughout the whole installation process and she has the knack of making you feel as if you're the only customer, with nothing ever being too much. I made several visits to the store and the times when Charlotte wasn't on shift I was assisted by her colleagues, all of whom are knowledgeable and helpful. Based on my experience I would definitely recommend Wickes for kitchens and bathrooms, particularly for the design aspect and also for the quality of their products.

Our visit to wicks was great,we were looked after by a staff member called George,we had visited 2/3times to choose oak flooring,but wasn’t sure about underlay,George advised us and helped with the amount we needed and all the extra bits and pieces,he was very pleasant and friendly and easy to talk to,thankyou George.and then he said we could have it delivered at a very cheap price and the time to deliver it was perfect 👌

Charlotte at Ashford is fantastic, nothing was too much trouble for her to help us get a show kitchen. From the initial measuring to the design meeting the process was simple. We also had a Wickes fitter and were lucky to get Chris who is an old school hard worker with a marvelous dry humour to go with it. Our kitchen is now finished and we couldnt be happier, it looks exactly like the design Charlotte created. You can see that Charlotte and Chris take great pride in their work and it shows in the finished product.

Poor delivery only outdone by the particularly unhelpful and ignorant customer service. This was the Ashford Kent branch and City Sprint. I have no idea if the products are any good as I haven’t seen mine. These companies/people really do not care that other peoples livelihoods depend on them not being rubbish at their jobs. Obviously, this review is a complete waste of time.

Update: out of the 23 items in my order, 18 arrived in decent condition. One piece of timber is unusable for my project and I cannot believe that a human being dispatched it thinking it would be ok. 1 bag of topsoil has a hole and a lot of the soil has escaped. 3 bags, which have been paid for, did not arrive. Just when I thought this nightmare was limited to late delivery, appalling customer service, I find the products are shabby and the order incomplete. Unbelievably bad. I wasn’t asked to sign anything stating I’d received all items and they were all in order. I did call Wickes to let them know it was an incomplete order. No answer. I’ll resume the battle tomorrow.

PS The unfortunate delivery driver did all he could to assist with offloading while it turned dark.

We had an excellent experience buying and installing our new kitchen from Wickes in Ashford, Kent. Our salesperson, Paul, was very friendly and helpful. He came to measure up and from the start was friendly, knowledgeable and more to the point NOT pushy. On our visit He patiently talked us through the design process, showing us loads of options and pictures, and suggested alternatives when our initial ideas didn’t quite work and came up with ideas/ suggestions we didn't even think of. Paul also helped us tweek a few problems we may have had fitting the kitchen . Sadly we had to cancel both our oven and microwave we ordered as didn't realise oven was hard wired and we had just had kitchen plastered! Paul fully understood refunded us immediately and even checked the replacement oven I was ordering was right for us .
Would not hesitate recommending anyone thinking of buying a kitchen to speak with Paul.

Charlotte from Ashford is really awesome the best person ever she seriously knows what she is doing is honest explains things doesnt push sales -She is really talented and works with the customer rather than invent something hairbrained ,even when the customer is !

I had a design appointment with Mykhailo for a client's new kitchen. He was friendly, courteous and very knowledgeable. The design and meeting went very well. I would highly recommend him if you are planning a new kitchen design.

Stuart Denver was my bathroom co-ordinator advisor. He listened advised and designed a wonderful bathroom from my vague ideas

Mikhailo came to do a home appointment. He was the most polite knowledgeable young man who had a great mannner. He explained every in detail and listened to my requests adding some really nice ideas to the design. I explained I have disabilities and he was most helpful with the products that would suit me.

I had Paul out to help with ideas for my kitchen I have had many people out from quite high-end kitchens with little to no help but Paul came in like a breath of fresh and was very inspirational I’m with many ideas, very pleased

I attended an appointment at WICKES ashford on Monday 12/1/26 and met with Charlotte to order a new kitchen. She had previously done a site visit to take the measurements and had been extremely helpful.
I cannot praise Charlotte enough. She was fantastic. I have rarely met a consultant who was so knowledgeable and professional in their job.
She was patient, thorough and listened carefully to all my requests and simply explained all the available options.
Charlotte made the whole process of planning and ordering a new kitchen so much easier.
Thank you Charlotte.

We were fortunate to meet Charlotte who guided us through all the varieties of style, fittings and accessories. Then when we had decided she showed us what our installation would look like, and it does. She made the detailed order and it all arrived very efficiently. There are so many decisions to take ans Charlotte made it clear and simple.

After home appointment with Myhkailo I knew our kitchen is in good hands. He was honest, knew there is not much room but made a project that use every possible inch of the kitchen. He's young, determined and full of great ideas person, I'm so happy with his work. He was helpful even after we made an order. Delivery time is very reasonable, the kitchen will be delivered 5 days after ordering. Can't wait to have it installed!

We’ve had a couple of visits to Wicks Ashford. Once it’s been fitted. Our house will be amazing!! Thank you Paul. You’re awesome 🤩

Wickes is my main supplier of all materials and parts I need to run my business
The Ashford branch is the one I purchase from more than any other due to the area I work in and around Ashford
The staff are always very happy to help and easy to approach and talk to
Marcus who is normally on the tills is extremely knowledgeable with regard to were I can normally find what I'm looking for and we're it is in the store
Since the refurbishment of this store the layout is so much bigger and better
I will happily continue to use Wickes Ashford
Thanks guys
Regards Keith

I have been waiting for over 6 months now for a refund on an order on some items that were not deliverd. I have spoken to multiple customer customer support and said the redund would be issued. Now when I contact them they totally ignore all my emails. I have no option but to open a small claims against them. Very dissappointing service.
Update 26/11/2025: Wickes customer service got in touch with me after leaving review and have refunded outstanding amount.

The kitchen looks good and functions well. It was relatively straightforward to put together. The support from the local Wickes team was good (Michael - Ashford) throughout. I have a few end panels left over that I needed to return which they accepted without hassle.

Decided I needed to replace my 20 year old kitchen which was looking a bit tired (Nothing lasts these days).
Didn’t want pre assembled units so went to see Stuart at Wickes in Ashford, in July 2025. Good information and various suggestions for layout. Later received email of draft plans and layout of units.
Ben the contractor called on 22nd July for accurate survey and minor adjustments to layout. Also discussed additional work and start date for work.
Given a delivery date of 17th September for the kitchen units but this clashed with the date of the old kitchen removal. Contacted customer services and changed delivery date to the 11th with no problem and very helpful assistant. Delivery completed on 11th with friendly crew unloading 84 boxes.
Matt and team arrived nice and early on 17th September . Kitchen ripped out, followed the same day by the plumber changing pipework.
18th saw the arrival of the electricians who suggested minor layout alterations to cabling to make accessing switches easier.
The plasterer came on the 19th and worked hard.
Painter came on 20th but could only do a little as the plaster had not dried out completely.
Matt and team started fitting out on Monday 22nd. Worked hard almost none stop until the whole kitchen was completely fitted by the end of the week.
The electricians came again on 29th and 30th and finished wiring.
Painter finished off on the 6th October
Ben came on 8th October and checked installation was completed satisfactorily and signed off the work.
The finished kitchen looks good with all the new units and new worktop. Chose various greys for paintwork and units and they coordinate well

Overall I found the teams cheerful and helpful with some useful hints about placing various sockets. They were always on time and early to start. Nothing was too much trouble for them, cleaning up at the end of each day.
Customer Service centre phoned regularly to check if work was progressing and advised to call for any queries or problems.
I was kept up to date throughout with the sequence of when each tradesmen would come adhered to. Well recommended.
Have kept the curtains pulled as per Wickes’ advert but have not seen any cameras roll by to view the completed kitchen yet!

Charlotte Grimshaw at Wickes, Ashford gave us good advice about our new bathroom and we are very pleased with the finished result.

I had a very positive and helpful home meeting with Annabelle, who was able to answer all my questions and advise me to progress with my project. I look forward to meeting with her in store to the next stage of the process with confidence.