Sam M at Wicks Basingstoke was so helpful in setting up my Trade profile and helped me to register. Will now be a regular customer. Well done Sam M
Company replied
Location
Switch locationChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
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See what reviewers are saying
What a great visit ,the staff are knowledgeable and so helpful. I’m regularly called on for DIY help with family so I visit often and have always found the store easy to navigate and staff always h... See more
Company replied
Sarah was so accommodating and nothing was to much when we visited the Basingstoke store yesterday. Thanks to Sarah she helped us see how our tiny bathroom could look and we can't wait for our new bat... See more
Company replied
Olu was extremely helpful and kind, and patient with me as obviously I didn’t know what exactly I needed- she asked me about it and helped me find the correct product which worked perfectly Shes a... See more
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Company details
About Wickes - Basingstoke
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, United Kingdom
- +441256726300
4.2
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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John was absolutely fantastic today.
John was absolutely fantastic today. Went in with a list of things from my husband to Basingstoke and he took so much care with finding everything nothing was too much trouble.
18 March 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Marjorie, thanks for your five-star review, and I'm glad that John in our Basingstoke store was really helpful. - Dylan
Don't trust Wickes designers
Wickes "designer" planned my kitchen and created an order based on the design. The order included over £800 worth of unnecessary kit which is unused and unopened. I'm not talking about a couple of off-cuts of plinth here. I would need to build an extension to utilise all the excess material. In addition, they sold me a set of internal drawers which do not fit the unit they were designed for. These along cost over £500. So far Wickes have failed to acknowledge this let alone offer a refund. Customer service from Wickes has been virtually non-existent throughout the process.
Whilst the quality of Wickes kitchen units is good, their attitude to existing customers is extremely poor and, if you have an issue, they don't want to know
There are also design errors such as doors that don't open fully.
Check your design and your quote with a fine tooth comb and question everything. Don't trust the designer - they are clearly not the design experts their advertising claims them to be
7 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey there, thanks for your valuable feedback, and I'm really sorry to hear about your kitchen experience. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan
Looking to replace a light bar
We were looking for a new ceiling light cluster for our lounge. We found exactly what we wanted at a good price.
The only let down was that the young lad was not very friendly and didn't smile at all. We spent nearly £60 in your store. We visited B and Q store just before yours and only spent £1 in there but got a lovely welcome and a warm smile from the young girl on the çhechout.
9 March 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Lynne, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Mark Bradford was extremely helpful in…
Mark Bradford was extremely helpful in helping me resolve a problem I had with a shower I purchased that became faulty. Great service, very knowledgeable, thanks Mark.
8 March 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH
Mark G is an asset to Wickes in so many ways.
Mark G was excellent in every way and his knowledge and willingness to help was absolutely extraordinary.
He got be back in your store another 3 times after my first recent visit.
7 March 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Johan, thanks for your wonderful feedback, and I'm glad that you enjoyed the service from Mark in our Basingstoke store! - Dylan
Kate Shepard was very helpful going…
Kate Shepard was very helpful going through the whole process very pleased with the whole thing just waiting for the new kitchen to arrive now
Many thanks to Kate
Regards Mick Pickering
15 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Mick, thanks for your positive feedback, and I'm glad you enjoyed the service from Kate in our Basingstoke store, enjoy your new space! - Dylan
Knowledgeable and informative employee
After looking around various aisle for brass hooks and eyelets, noticed a chap unloading a pallet box of paint, explained what I wanted, he went straight to the product, there where no eyelets available, Mark G suggested 5/6 outlets where I might get them. Extremely knowledgeable of the store, components locations and outside knowledge.
2 February 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Mr Anthony chandler, We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our associate helpful and knowledgeable. We strive to provide our customers with the best possible service, and we're glad you had a positive interaction. - SF
Good customer service
The attender (Olu) was very helpful and polite. Good customer service.
1 February 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Dayo, thank you for your five-star review, and I'm glad you enjoyed the service in our Basingstoke store! - Dylan
Reply from Wickes - Basingstoke
Hi Ajay, We're thrilled to hear about your positive experience. We appreciate your kind words about Bilal and his exceptional service. - SF
Maria .G was really helpful today and a…
Maria .G was really helpful today and a good laugh
28 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Ben, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The Wickes supply chain was very poor…
The Wickes supply chain was very poor with completely wrong wall panels being supplied. The customer service was poor as no one was willing to rectify the problem. However our installer "Red Dragon" was excellent with efficient installation service and excellent customer service.
26 November 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Claire, thanks for your valuable feedback and I'm sincerely sorry to learn that you're unhappy with the service we have provided. If you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan
Helpful staff
Had an online return to sort and needed help with ordering a door. Mark at Basingstoke store gave me plenty of time and information to make the correct decision.
17 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hello Jo, thanks for your positive review, and I'm delighted that Mark was able to help you out in our Basingstoke store! - Dylan
Maria.g helped me today to find some…
Maria.g helped me today to find some screws she was very professional and friendly
15 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Maria in our store and that they provided you with useful advice. -AH
Great service at Wickes Basingstoke
Great service at Wickes Basingstoke. Helpful store collegeue Mark G helped with advise on which products I needed. As well as making sure I got value for money, Mark was polite and personable and made the store experience quick and easy when I didn't really know what I was looking for.
11 January 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Susie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH
Martina helped me with my flooring and…
Martina helped me with my flooring and tiles
20 December 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Jayne. Thank you for taking the time to share your review with us. I'm really pleased to see that, Martina was helpful during your visit to purchase flooring and tiles. Thank you again for your valuable feedback. - Scott H
Great service at Basingstoke Wickes
Olu was very helpful knew exactly where the item I wanted was (CT1 Sealant) and took me there.
Then later on processed my items at the till.
Thank you Olu
17 December 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Richard, thanks for taking the time to share this feedback, we are pleased to hear that Olu was very helpful, we appreciate you taking the time to let us know. RD
The service was helpful and fast
The service was helpful and fast: thanks!
17 December 2024
Unprompted review
Reply from Wickes - Basingstoke
Hello Auberon, thanks for your positive feedback, and I'm glad you enjoyed the helpful service in our Basingstoke store! - Dylan
Olu had very good customer service very…
Olu had very good customer service very nice person I
17 December 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Teddy. Thank you for taking the time to share your review with us. I'm really pleased to see that, Olu, provided great customer service. Thank you again for your kind feedback. - Scott H
bathroom installation June 2024
We had a bathroom installation in June 2024 - subcontracted out to Jack of All Trades in Oxford. Simon came to our house before the installation to review our order and to make sure everything was covered. Everytime we contacted Simon, he replied promptly. His team of installers and electricians worked well and tidily. Overall a positive experience.
21 June 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Sed, thanks for your five-star review and I'm delighted that your bathroom design and installation went well. It makes us proud that Simon and Jack were first class throughout your visit, enjoy your new space! - Dylan
Great service and helpful from Mark…
Great service and helpful from Mark Bradford at Basingstoke branch.
14 December 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Simon, We are so grateful for your glowing review, it's great to hear that Simon was able to provide outstanding service. -
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