Wickes - Birkenhead Reviews 

We had a great experience with Wickes Kitchens, thanks especially to Rita. She took the time to be patient with us, made sure we were completely happy with what we chose, and guided us through the process with real care and professionalism. Nothing felt rushed, and all our questions were answered clearly. We’re really looking forward to our new kitchen being installed and would happily recommend the service based on our experience so far.

Received a delivery of logs. Delivery driver made sure all the heavy bags were put exactly where I wanted. Delivery was earlier than expected too. First class service.

Thank you Rita for designing our kitchen. Rita was key to designing the right kitchen for us. Her knowledge and ideas are second to none. I will definitely recommend her to my friends. She is an asset to Wickes 🌟🌟🌟🌟🌟

I booked an appointment for someone to visit my house and take measurements and provide design/quote.

Someone called me a day before and tried to conceive me to visit their store before the appointment because he thought I booked their services because it was free and I would never buy from them. This made me angry and I cancelled my appointment. Disappointed! The man sounded lazy.

Jamie my bathroom consultant was absolutely fabulous...10/10 for this employee..thank you so much Jamie..for your patience and understanding my questions A1

I recently visited your Birkenhead store,and spoke to Rita,who was very knowledgeable,friendly and happy.
She helped me Design my kitchen.
I cannot Thank her enough,for her help and understanding.
Keep up the great work 👍

Rita is an amazing designer so helpful and made me feel at ease with such a big project ahead and not having ever picked my own kitchen before she got the look I wanted straight away and the colour is amazing I'm so happy with it thank you Rita!
Just one problem with one scratched drawer front which a replacement was sent out straight away, the only problem was it was a bit smashed up from the delivery but Wickes sent another straight away no questions asked.

Rita Bosnjak made our experience great .She visited us at home measured for our new kitchen ,she was excellent great customer service and very freindly . She keep in contact throughout .We visited Wickes Birkenhead yesterday Rita went through our new kitchen ,Which resulted in us purchasing it .I would recommend Rita as a very good design consultant .Fantastic experience .

Dealing with Wickes is a disaster! They are the worst company I have had the misfortune to deal with! We purchased a kitchen from them, deliveries were late, key components missing, then the install was delayed! The install was very poor! Poorly aligned units, ill fitting door handles and major variances in the colours of the doors and cupboards. The after service to rectify has been shocking and after several months of email ping pong with their customer service team, the issue is still not resolved! Lots of apologies and platitudes but no rectification!! They despatched an installer who provided a report and said the works were being planned, we even got a date for the delivery of the materials, then this morning I’ve been told it’s been cancelled because they now need their inspections manager to visit! Unbelievable

A big thank you to Wickes for supporting our church through your community programme. The application process was really easy and we were soon able to collect £100 worth of free supplies, including sanding discs, paint, varnish and tools, and they will all go to great use, helping us keep our building in good repair, safe and welcoming for all sorts of community events. Thank you for being a company who champion community life.

We did our homework before deciding to purchase our kitchen from Wickes. All that I can say is we are both really pleased with our kitchen.
The service we received from the very start to the end of the process was brilliant. Neve, who was our kitchen planner was extremely helpful and returned my emails immediately. The delivery went smoothly and the Installer (Arthur) was quick and efficient. Even the people who collected the waste were super helpful and took away our old appliances as well.
At one point we had to pop in the store to pick something up and I think we actually interacted with all of the planners that were there that day. I'm sorry, as I can't remember their names, however they were all so helpful and informative. There was also a Customer Experience Co-Ordinator, called Mark. He kept in touch at every step of the way and was there if we needed any help.
Thanks again to everyone involved with our purchase.
Paul Hamblet

The whole process from start to finish was professional and smooth thanks to the kitchen designer Jamie Johnson for his expertise guidance and support throughout. He listened to what we wanted and brought our vision of our new kitchen to life for us.

So glad we chose Wickes design services for our new kitchen. Neve the designer was so knowledgeable and patient, getting the design exactly to our specifications. From the start of the initial design process right through to the final sign off, she was so helpful and quick to reply to any issues. We opted for the Milton range a good quality kitchen at a competitive price. We thoroughly recommend Wickes kitchens and especially Neve the designer.

I used wickes to design my new kitchen. I was so impressed and happy with Rita who helped me choose my kitchen and design it exactly how I wanted! Rita was so experienced and patient which allowed me to make the right choices. She was a lovely honest person that enabled me to have a stress free experience. Wickes are very lucky to have such a valuable member off the team !

We had our new kitchen designed and supplied by Wickes and we love it. We were looked after by Rita, who was a great designer and helped us every step of the way.

I was desperate for a kitchen cupboard wall bracket and the lack of it was holding the whole job up.

I spoke to a man in the bathroom/kitchen show area, he could have fobbed me off but instead went into the back before apologising that he may be a few minutes.
He then came back after a time and had obviously been looking high and low.
voila! He produced the bracket and saved the day.
well done that man! And once again thank you

Thank you so much to Wickes Birkenhead for their generous donation of gardening equipment to support our Forest School at St Cleopas Primary Academy. @stcleopasacademy
This donation will make a huge difference to the positive outdoor experiences of our children. Special mention to the store manager Cate, for her care and attention to detail. In the words of one of our children. "Wow! Cate is great!"

Extremely helpful kitchen design staff helped us go through the planning stages and were only too happy to adjust and change as the design developed. Having chosen all the units and worktop we discovered a mistake by us on one item. Wickes were there to make the change and reimburse us without any hassle.

Always go to Wickes Birkenhead the staff are always happy to help .

Been in today got served by a guy called Mark he was very good happy and told me about the trade card which he helped me fill in very good.
The girls.on the tills are very helpful as well.

Purchased a kitchen from wicks rock retail park birkenhead, with the help from a lovely employee ,beryl she visited our home and went through the measurements asked what we had in mind , made us a appointment the next day to see her when we got there she offered us a drink we browsed round the kitchens looking for ideas for a new kitchen, beryl was at her desk and asked us have we seen anything we like we gave her a few ideas of what we were looking for she walked us round and showed us different doors and worktops giving really good information as we went along very clear and precise as me and my wife are both over 60 she made sure we understood everything and really was reassuring for us both even when we changed a few things in our plans she said no problem and done her job very well so big shout out to Beryl from wickes Birkenhead amazing