Wickes - Bridgend Reviews 104

TrustScore 4.5 out of 5

4.6

Crowbridge Rd, Waterton Link Centre, Waterton South Glamorgan, CF31 3XX, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased a kitchen from the Bridgend branch, Colin McQueen, the Designer, couldn't have been more helpful. Colin's knowledge of kitchen design, guided us through the purchase and gave us what we wa... See more

Company replied

Rated 5 out of 5 stars

The service given by Kirsten was excellent I bought the wrong thing and she was very helpful in my efforts to correct my purchase. Kirsten was very patient with me and made my experience at Wickes a p... See more

Rated 5 out of 5 stars

I would like to thanks wickes bridgend for their donation to our allotment in caeraumaesteg. Especially Ian Hendra for his approachableness and service. Thank you very much ceri owen

Company replied

Rated 3 out of 5 stars

New kitchen just installed purchased at Wickes, Bridgend. Very pleased with the kitchen and many thanks to Curtis Dower who designed for us. Steve Jones who fitted the kitchen for us, accompanied b... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Bridgend

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Crowbridge Rd, Waterton Link Centre, Waterton, South Glamorgan, CF31 3XX, United Kingdom

  • +441656662697

4.6

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service 👏

Brilliant service 👏

17 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi, Mr Thomas. Thank you for taking the time to share your review with us. We're really pleased to see that you're happy with the service you received. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I was greeted and served this morning…

I was greeted and served this morning by Meghan who was very polite and helpful and her happy mood set me up for the day.

14 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

We're so glad Meghan's polite and helpful service brightened your day. Thank you for sharing your positive experience! -AK

Rated 5 out of 5 stars

I would like to thanks wickes bridgend…

I would like to thanks wickes bridgend for their donation to our allotment in caeraumaesteg. Especially Ian Hendra for his approachableness and service. Thank you very much ceri owen

5 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Ceri, We're so pleased to hear about the support for your allotment. We appreciate you sharing your positive experience with us. - Sean

Rated 5 out of 5 stars

I was greeted and served this morning…

I was greeted and served this morning by Meghan who was very polite and helpful and her happy mood set me up for the day.

9 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Consumer, We are so happy to hear that Meghan provided such a positive start to your day. Thank you for sharing! - Sean

Rated 5 out of 5 stars

Purchased a kitchen from the Bridgend…

Purchased a kitchen from the Bridgend branch, Colin McQueen, the Designer, couldn't have been more helpful.
Colin's knowledge of kitchen design, guided us through the purchase and gave us what we wanted after suggesting various options we hadn't considered.
Thanks Colin for all your help.

16 January 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

We are so pleased to hear that Colin provided such a helpful and knowledgeable experience. We appreciate your kind words, and thank you for sharing your feedback. - AB

Rated 5 out of 5 stars

Called into store to order a bathroom

Called into store to order a bathroom. Collin who designed it for me was so helpful and very friendly. Laura who was at the checkout who served me with other items was amazing too. Great customer service. Both a credit to the store

8 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Thank you for your wonderful feedback! We are so pleased Collin and Laura provided such excellent assistance and made your experience a positive one. We appreciate your kind words. - AB

Rated 1 out of 5 stars

Not ballast that I’m used too

Bought bags of Ballast to go under a gravel parking area. These were a complete waste of money. Not ballast in my mind as they are 80% sand. Ballast should be stone based as is B&Q’s product. Far better. I dug out and binned two bags and two bags returned

5 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hey Peter, thanks for your valuable feedback, and I'm really sorry you're unhappy with the ballast you purchased from us. If you need any further help with this please reply to the private message I've sent you on Trustpilot. - Dylan

Rated 5 out of 5 stars

Excellent help and guidance from Dylan…

Excellent help and guidance from Dylan L . Built my order and delivery schedule, with additional savings on the gravel with bulk buy.

1 June 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hey Stephen & and Tracy, thanks for your amazing review, and I'm glad you enjoyed the service from Dylan in our Bridgend store! - Dylan

Rated 5 out of 5 stars

The design appointment was seamless

The design appointment was seamless. From beginning to end Colin was inviting and knowledgeable.
He designed us the most beautiful kitchen and unbelievably good value.

31 May 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

We are so pleased to hear that your design appointment with Colin was seamless and that you are happy with your beautiful new kitchen! Thank you for your kind feedback. -AK

Rated 5 out of 5 stars

Bridgend branch is always our go to…

Bridgend branch is always our go to store. Very helpful staff.
We needed to take purchases back today, & Gwen gave us great service with a smile.
Gwen is such a cheerful lady on the tills

4 May 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

We're happy that our Bridgend store is your go-to! It's great to hear that our staff are helpful and that you received great service from Gwen with a smile. -AK

Rated 5 out of 5 stars

Always great stock

Always great stock, competitive prices. Friendly helpful staff, especially Gwen. Always smiling and loving her work, a credit to Bridgend branch. Thank you all.

4 May 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Kevin, Thanks for taking the time leaving your review. We're happy to hear that Gwen was able to help you with all your needs and the Bridgend store always has great stock. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

School community project 🙂

A massive thanks for a wonderful donation to Litchard Primary. We are so grateful. I was so impressed with the ease of applying for the donation and communication from Ian and Kerry.
Your staff are so friendly and helpful so a huge thank you to Ian, Kerry, Gwen and the team 🙂

3 May 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Gemma, Thanks for taking the time leaving your review. We're happy to hear that you found it easy to apply for the donation and that your local Wickes store was able to help out with some donations. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Great customer service

Thank you so much to Ian Hendra and staff for all their help. From Bryncethin Primary School

30 April 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Lucy, We appreciate your kind words and are so happy we could provide excellent assistance to Bryncethin Primary School. Thank you for your feedback! -LG

Rated 5 out of 5 stars

School project Bridgend store

I visited the Bridgend store to ask if they could help for any donations to a local school for our outdoor learning project. (Odd items)
The staff helped me complete the community form, so lovely and even took me round store helping to get best value for the amount alowed!!!
So then after a month or so I contacted them to see if successful. New store manager Ian was wonderful. He sorted everything and donated resources we were desperate for. He went above and beyond with helping us recieve everything we chose plus the amount we had will go a long way to support throught the classes.
We cannot express how much we appreciate it. So thank you again Ian and staff from all the children at school who will now be able to learn and explore fully. We will send you photos soon. Legend!!
PBill

26 April 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi, Penny. Thank you for taking the time to share your review with us. We are really happy to see that Ian and staff at our Wickes store in Bridgend were able to help you with product donations for your school outdoor learning project. We are glad to see that this will go a long way to helping. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great staff

Great staff, always helpful and Megan on the till is very pleasant and friendly.

24 April 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

Hi Gareth,

We appreciate you taking the time to leave us this great review! We're so glad to hear that Megan is helpful and pleasant. -Ellysse

Rated 4 out of 5 stars

Helpful staff

Your assistant, Kirsten, was extremely helpful in locating the product I required together with helping me pay by phone- something I rarely do!

22 April 2026
Unprompted review
Wickes - Bridgend logo

Reply from Wickes - Bridgend

We're happy to hear that Kirsten was helpful in finding your product and assisting with your payment. We appreciate your positive feedback very much! -AK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look