Wickes - Bristol Reviews 

I am currently midway through a garage conversion and buying a variety of products from Wickes. You were out of stock of paint I needed but Lauren went out of her way to another store to get the paint I needed and bring it back to my local store for my convenience . Great service

I personally would like to say a massive Thank You to Rich Bounds design consultant for such a professional, helpful service given to myself, in the designing of my new kitchen. He is extremely knowledgeable about all the products and very creative in the design work. He goes the extra mile by showing you all what you have chosen, putting them together to give a clear image of how your new kitchen will look in your home. Nothing is too much trouble. He clearly explains each step of the process and made it such an enjoyable experience.

Just had Mr kitchen finished a couple of days ago, and I must say, it looks superb. The installers were brilliant and the quality of the kitchen itself is fantastic.

Wickes online delivery, do not bother, 1st delivery did not arrive at all, there was not contact from wickes, then 30 minutes on the phone to get a delivery for 2 days later , text in the morning to say it would be delivered between 13:00-1700: then 12:55 text to say it was being returned to store, and to call customer care, they had no ideal about it and could not contact the store, l still have no ideal when it’s coming, would definitely not recommend, try elsewhere.

Made an online order but changed the delivery date, with no issues. However the order came 3 days early and we had no where to put it, so turned it away then contacted customer service. After just shy of 30 mins someone answered I explained the situation and was told I would get the delivery on the day I was expecting it. I checked the citysprint app and found it was returned on the previous date and would not be out for delivery on my due date. I called back customer service a further the 20 mins I asked for a refund but as they couldn’t contact the store in Longwell Green Bristol, they couldn’t give me a refund and I had to try again tomorrow. I’ve always used Wickes but I won’t in future as the don’t have a dedicated delivery service, they use white van man, this is very frustrating, DONT USE WICKES.
I will add I contacted the store direct after wrote this review and I spoke to a young lady with a Welsh accent and she was very helpful and gave me a refund, it’s a shame they have a call centre to deal with issues, in future I’ll call the store direct I also feel it’s a shame they are using third party delivery companies, must be to cut cost ahead of service.

I recently went into Wickes Bristol for some bits to renovate my house. I was helped by Lauren who was able to point me in the right direction for all the bits I needed, from paint to flooring, even giving me some ideas for things I can use around the house. I will definitely be back and she even pointed me in the direction of a kitchen booking with a designer in-store. She was incredibly helpful throughout the time I spent in the store.

Sophie was amazing,
So professional & on the money.
I’d come back due to the staff being trained so well.
These are the types of people we need in society, can do attitude

Excellent service from the team when looking at having a new kitchen. Tom and team and Luke were exemplary regarding explaining the system and availability. Luke was very quick at putting forward a design suggestion which we liked.
Sadly for the moment we have to put it on hold as we have to rewire the kitchen!
We will obviously be back

Service so bad. Initial delivery booked for 12.08 only half the order turned up (I had builders booked for the next day). Reply from customer service as follows:
As discussed on the phone earlier I have contacted the Bristol store regarding the items that you have not received today and they have responded that they have booked earliest redelivery for them for the 18th of August so they will be delivered on the 18th of August.

Please accept our sincere apologies for any inconvenience caused around this.

Regards
Ncebakazi Magoda
Wickes customer service

So I have to wait six days!! My builder supplied the goods. I phoned customer services to cancel the delivery apparently the delivery is coming from Wincanton and not Bristol as previously told and I have been told they cannot cancel but I need to refuse the delivery. So Wickes.... great for your green footprint deliver goods that have been cancelled 48hrs before delivery. And this is all down to your dreadful customer service.

Excellent service from Gemma Lammiman at Wickes Longwell Green

What a lovely guy Taylor listened to all my needs and made some great suggestions. Very professional.

Very easy to order a new bathroom. Luke Stone was very efficient and knowledgable. Everything we needed was discussed and alternatives suggested. Came away thinking it was a really professional service and well priced.

Consultant was very profient. Gave good ideas and was very helpful and very knowledgeable.

We have recently completed a kitchen project with Wickes, and I wanted to recognise the exceptional service we received from Adam Weston at the Longwell Green store.

Our building project was delayed, meaning that almost two years passed between our initial kitchen consultation and the final installation of our worktops. Throughout that entire period, Adam was consistently helpful, patient and professional.

He dealt with numerous revisions to our order, answered queries from our installer, visited our property on several occasions to help resolve issues, and kept in regular contact to make sure everything was progressing smoothly. He even went out of his way to help us on his days off. When parts were missing, he arranged prompt replacements, and he also organised returns of items we no longer needed quickly and efficiently.

Building projects inevitably have their challenges, but Adam’s commitment, attention to detail and genuine care for his customers made the whole experience far less stressful than it could have been.

Outstanding customer service has become increasingly rare, which is why I wanted to take the time to recognise it when I experienced it. Adam is a tremendous asset to Wickes, and I hope the company recognises the difference he makes. Thank you, Adam, for everything you did to help us.

Had a very smooth experience ordering a new kitchen. Gemma was very knowledgeable, friendly and allowed us to patiently choose the right options for us.

So didn't make initial delivery slot as none of product in stock. No notification it wouldn't turn up at all.
Speak to customer services eventually gets re-arranged for 6 days after.
Guess what didn't turn up again.
Cancelled the order and took the refund.

Wickes used to be excellent, they were on it. They've just turned into a mess in my view. No staff, nobody has any time or ability to actually sort things out.

Longwell Green store in Bristol are hopeless. Nobody answered the phone at all even to their own customer services department to find out what was going on, let alone any customer that rings up.

You've got numerous other builders merchants and trade shops in the area so suggest you steer clear of wickes.

We had a home visit to start to design our new kitchen.
Adam Weston was very helpful and understanding of what we wanted. He had lots of knowledge and definitely helped us to make the most out of the space we had.

Highly impressed with Luke Stone from the Bristol Longwell Green store. He arrived at our home on time, he was polite and professional. There was no hard sell from him and he was honest about what we wanted to achieve and came up with lots of ideas for us to think over.

Delivery driver had been unbelievably rude to my pregnant wife. Obstructing our walkway with over 150kg of products and expecting her to move it on her own. Wickes didn’t care about this or that we wouldn’t shop there again if this man had been sent to delivery again, even after spending thousands at their store.

Had a delivery of stones delivered to wrong address 16 bags to be precise when I rang to prove it was their fault I was told there was nothing they could do about it meaning no refund or delivery from wrong address to my address total disregard for any proof I had luckily the address they sent it to gave a hand to bring bags to my address. unbelievable wickes did not care. im a pensioner and if it wasn't for the honesty of the people they delivered it to would have lost out. Avoid at all costs.