These days we have choices - do we shop online or support our local retailers. Yesterday I decided to shop online when I am able. Instead of improving customer service Wickes has decided not to offer... See more
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Great experience with Wickes bathroom design and installation. Michelle was fantastic giving us ideas with what we could do with our bathroom remodel and really took her time to go through the... See more
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Popped into store today to pick up some flooring that was on clearance, Shirl was beyond helpful calling another store and having them put aside the 5 packs that I needed to finish my project. Shi... See more
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Shirl was very helpful when I suddenly realised I had left my wallet at home as I went to the checkout, just as I was about to leave and put the things I wanted back, she reminded me that if I had th... See more
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Company details
About Wickes - Burgess Hill
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
256-269 London Road, Burgess Hill, Surrey, RH15 9QU, United Kingdom
- +441444235649
4.6
Excellent
70 reviews
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These days we have choices
These days we have choices - do we shop online or support our local retailers. Yesterday I decided to shop online when I am able. Instead of improving customer service Wickes has decided not to offer a timber cutting service so I will go elsewhere for my timber and building supplies.
22 October 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi Mr. David Watson, It is disappointing to hear that the removal of our timber cutting service has impacted your shopping experience. Feedback regarding our in-store services is incredibly valuable, and we are sharing your comments with our management team as we continuously evaluate how to better serve our customers. - Sean
Shirley at the Burgess Hill was amazing…
Shirley at the Burgess Hill was amazing great service all round a legend
27 September 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hello Joe, Thank you for sharing your wonderful review with us! We are so pleased to hear that you received amazing service and had such a positive experience. - JG
Shirl is such a helpful
Shirl is such a helpful, knowledgeable, friendly, polite member of staff, I always head for her whenever I am in the Burgess Hill store as I know I will recieve first class service
27 September 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hello, We're so glad to hear you consistently receive first-class service from Shirl in Burgess Hill. We appreciate your kind words! -JG
Wickes Trade App - Thanks Shirl
Shirl was very helpful when I suddenly realised I had left my wallet at home as I went to the checkout, just as I was about to leave and put the things I wanted back, she reminded me that if I had the Wickes trade App on my phone properly set up then all I needed was that … and boom !… problem was solved… no wasted journey.
Well done Shirl !
30 August 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hello Ale, We are so glad to hear about your positive experience with Shirl! It is wonderful to know that we could help resolve your situation quickly and efficiently, preventing any inconvenience. We appreciate you sharing this feedback. -JG
Shirl was amazingly helpful!!
Shirl was amazingly helpful for a girl with a picture of some angle and no idea of where they were despite walking the store a couple of times …
She came off the till and showed me exactly where I needed to be and was utterly helpful throughout!
6 August 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hey Josie, thanks for your wonderful feedback, and I'm delighted that Shirl was really helpful throughout your visit to our Burgess Hill store! - Dylan
Thank you Shirl for your help at the…
Thank you Shirl for your help at the checkouts today. Shirl was very helpful and service with a smile that made our experience very quick and easy.
2 August 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi Georgina, we're so pleased to hear that our team member was very helpful and provided service with a smile, making your experience quick and easy. Thank you for your kind feedback! -LG
Popped into store today to pick up some…
Popped into store today to pick up some flooring that was on clearance, Shirl was beyond helpful calling another store and having them put aside the 5 packs that I needed to finish my project.
Shirl is an absolute credit to your company thank you so much !
Will definitely return in the future!
2 August 2026
Unprompted review
Reply from Wickes - Burgess Hill
We're so pleased to hear about your positive experience and that Shirl was beyond helpful in assisting you with your flooring needs. It's wonderful that she was able to secure the packs you needed to finish your project. Thank you for your kind feedback! - AB
Was in the burgess hill store today and…
Was in the burgess hill store today and Shirl was on hand to help me, and what a great job she did!
Thanks A*
29 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi D Sned, Thank you for taking the time to share your review with us. We're really pleased to hear that Shirl was able to provide such great assistance during your visit. We appreciate your kind feedback. - Sean
Shirl was most helpful and very…
Shirl was most helpful and very friendly even though it was nearly closing time!! What a star!!!
26 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi Joseph, we're so pleased to hear that one of our team members was incredibly helpful and friendly, even close to closing time. Thank you for sharing your positive experience! -LG
Excellent service
Wonderful service in store particularly from staff members Shirl and store manage Adam, very helpful and kind!
23 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi, Grace. Thank you for taking the time to share your review with us. We're really pleased to see that both Shirl and Adam were helpful and provided great customer service during your visit. Thank you again for your feedback. - Scott H
Shirl
Shirl, is an asset, always friendly and helpful.
Very knowledgeable!
Need more Shirl’s in the world !!
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hey Ashley and Sara, thank you for your wonderful feedback, and I'm glad you enjoyed the service from Shirl in our Burgess Hill store! - Dylan
5 stars
Went into wicked these past 2 days and Shirl has been so helpful and kind
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Thank you for your fantastic five-star review, Chris! We are so pleased to hear that Shirl was helpful and kind during your recent visits. - AB
Shirl is very friendly and helpful
Shirl is very friendly and helpful. Always a smile and a chat as well.
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi Den, thank you for your five-star review! We are so pleased to hear that our team member was friendly and helpful, always with a smile and a chat. -LG
Received brilliant customer service…
Received brilliant customer service from a lovely lady who’s name was Shirl who was very helpful and friendly
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi, Fin. Thank you for taking the time to share your review with us. We're really pleased to see that, Shirl, was friendly and helpful, providing great customer service during your visit. Thank you again for your valuable feedback. - Scott H
Shirl helped me find the exact parts I needed extremely quickly when I was struggling
Shirl helped me find the exact parts needed in no time at all when in a massive hurry. Polite and knew her stuff.
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hey Will, thanks for your five-star review, and I'm glad you enjoyed the service from Shirl in our Burgess Hill store! - Dylan
Shirl was extremely helpful
Shirl was extremely helpful. I have been in twice now with questions about what I have bought as they were the wrong items and something that needed refunded and she was so helpful.
Always a happy and welcoming person too.
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
We are so pleased to hear about your positive experience and the excellent service you received, Anna. It's wonderful to know that Shirl was so helpful and welcoming. Thank you for your wonderful feedback! - AB
Went in for some engineering bricks
Went in for some engineering bricks, needed 100 they had 24 on the shelf, asked if they had anymore and they’d just had a delivery. Within minutes they were on the shop floor ready to stack them into my trolley, which Dale kindly did for me.
Amazing service. Well done Dale at Burgess Hill branch. Couldn’t fault
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Hi, Sue. Thank you for taking the time to share your review with us. We're really happy to see that Dale provided excellent customer service during your visit and that you were able to get the bricks you needed. Thank you again for your kind feedback. - Scott H
Visit the store at least once a week
Visit the store at least once a week. Always really helpful and happy staff. Especially Shirl who is always smiling and a credit to the brand
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
We're so pleased to hear that you always have such a positive experience when you visit our store! It's wonderful to know that our team is always helpful and happy. -AK
Shirl was just the best
Shirl was just the best, happy,friendly and bubbly. So nice to have an assistant that makes you smile. Well done Shirl
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
We're so pleased to hear that Shirl was able to make you smile and provide such a positive experience. Thank you for your kind words! -AK
Very helpful
Shirl, was very professional, helpful and a very happy person
21 July 2026
Unprompted review
Reply from Wickes - Burgess Hill
Thank you for your wonderful five-star review, Alex! We are so pleased to hear that Shirl was professional, helpful, and provided such a positive experience. - AB
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