Wickes - Caerphilly Reviews 

Store is very clean and has plenty of stock. Selena and Lisa are great helpers and a credit to the company.

I’ll be back.

Excellent help from Chris in loading my car, really appreciated and staff were friendly and approachable

Wonderful service, so helpful many thanks

I was told that all information regarding the Bathroom / Kitchens will be available in those Departments however after a 25 min drive I arrived at the Store only to find there was no one to supply any Details whatsoever. LuckilySomeone mentioned GW Interiors in Upper Boat. I saw what I wanted there and their also fitting it

Great customer service from Liz

Kitchen and installation. Fitted last week. The units aren’t flush and now the fridge won’t sit straight or open properly. I didn’t notice until after the installers had left. Because I signed the job as complete before they left, Wickes are reluctant to help. I was told yesterday that I’d get a call within 4 hours but I didn’t. Now, they’ve set my contact to auto reply and I’m getting no help at all. I’ve asked for a complaint to be logged but they’re ignoring me. Such a stressful experience

I visited the Caerphilly store this week and received fantastic service from the lady who served me. Her name was Selena or Celina not sure on her spelling. She was genuinely friendly and engaged in conversation at the till which led to be signing up the trade account. I had tried and failed to do this online. And she made the whole process trouble free. A lovely lady and a credit to your company

Staff at Caerphilly store, amazing help especially Jacqui, thank you very much.

Every time I visit Wickes in Caerphilly, I'm always served by the same lady. Her name is Gertrude and she's an absolute delight to be helped by. She's always very polite and helpful as well as softly spoken. Also, the main reason I use Wix rather than B&Q is because I can be served by a person rather than being forced onto self-service like they're doing in B&Q.

The kitchen designer Angela was simply outstanding and provided some innovative ideas.
My only frustration is Wickes offers appear great initially but once you realise it relates to units only and does not include worktops or appliances (both overpriced) they are not so appealing compared to competitors.
Such a shame because Angela worked so hard with the design.

The customer service is excellent. Fruendly, helpful knowledgable staff

Liz the customer service support was fantastic. Advised and stayed with us discussing the Quickstep flooring colour, quality and quantity required.
She was not satsfied until we were happy with the purchase. She was not pushy but let us make our own decisions on quality and cost.
Thank you Liz for your contribution.
Regards
Marshall, Marlene and Jenson our dog.

I received brilliant service in the Caerphilly store today from both Jacqui & Selena.
I was having terrible trouble with my Wickes card.....they cldnt have been more helpful and patient if they'd tried.
Thank you both so much 😊🙏

Great help! Quote was reasonable and we were able to pick our brand new bathroom from a great range of products

Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at each stage. Count not fault the customer service that I experienced.

Great experience. Staff are super helpful particularly Chris the supervisor who loaded all 20 concrete slabs into my car for me and then took the time to talk through composite decking options with me. Would definitely recommend.

I am deaf and your member of staffs Selena went above and beyond took her time explaining things to me didn't embarrass me in anyway very professional and made me feel at ease

For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Nephew Jake Norman to fit flooring and skirting boards, which he is obviously not experienced enough to fit. I asked for a damproof course in my porch and living room. Not only did Jake stick new skirting boards on top of the old, he said he had done the damp proof. He hadn't and worse he had taken the damproof rods to make it look like he had. Wickes are using these installers knowing their work is shoddy, unacceptable and they are dishonest.!!! Please share to warn others.

Products competitively priced and in stock. Delivery cost and next day service unbeatable. Would definitely order online again without hesitation.

We asked Liz where to find a couple of items and she was very helpful.