Wickes - Catford Reviews 

252
TrustScore 4 out of 5

4.1

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... See more

Company replied

Rated 5 out of 5 stars

I went into the store earlier this morning to look at some paints for bathrooms and kitchens and I met one of the workers called Ben. What an absolute gem. He is definitely an asset to Wickes!! custom... See more

Company replied

Rated 1 out of 5 stars

Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere

Company replied

Rated 5 out of 5 stars

I was very pleased to have Ben at Catford store who supported me to find what I was looking for and was very kind to help me with the load to the car. He has also been helpful to me on several occasio... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.1

Great

TrustScore 4 out of 5

252 reviews

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4.1

All reviews

(252)

14,425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointing experience

Sadly we went to Wickes at Catford on a really cold day to see a kitchen designer. 👩‍🎨 We were surprised to find that the doors were open on the room which meant that the heaters were useless and the room was like ice. Also there was no privacy so anybody in the shop could hear our whole conversation. It was so cold that we couldn’t concentrate on the design and therefore would not go back. An hour appointment is not long enough to design a kitchen. Very disappointed with the whole experience.

6 January 2026
Unprompted review
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Reply from Wickes - Catford

Hi Stephen, Thank you for taking the time to share your feedback with us. I'm sorry to learn that your design appointment did not meet your expectations. This is not the level of service we aim to provide and appreciate you bringing this to our attention. -SM

Rated 5 out of 5 stars

Very good service & useful help .

4 December 2025
Unprompted review
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Reply from Wickes - Catford

Hi Flo, We appreciate you sharing your experience! We are happy to hear that our service and help were useful to you. -LC

Rated 5 out of 5 stars

Reliable efficient good value friendly

Reliable efficient good value friendly. What more can I say? Wickes Catford is great - much better than other local diy chains who will remain nameless!

15 December 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you had such a positive experience at our Catford location. We appreciate you highlighting our team's efficiency and friendliness! Thanks for your great feedback. -AK

Rated 5 out of 5 stars

Attentive and helpful

We were in the Catford branch looking for items for our rebuild. Milton was extremely attentive and proactive. He noticed that we needed help and came over without us having to ask. He provided excellent assistance throughout and made sure we had everything we needed before we left. His customer service was friendly, professional, and genuinely helpful.

3 January 2026
Unprompted review
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Reply from Wickes - Catford

Hi Yvonne, Thank you for taking the time to leave your feedback. It is wonderful to hear you had such a great experience with Milton in our Catford store and that you left with everything you needed. -SM

Rated 5 out of 5 stars

I was looking for a sealant smoother…

I was looking for a sealant smoother tool of a particular size and shape. When I went in store I asked a lovely man called Shane who took me straight to the product in question. Excellent customer service delivered. Thank you🙏

1 January 2026
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you found the sealant smoother tool you were looking for! We appreciate you mentioning the assistance you received, and Thank you for your positive feedback.
- PP

Rated 5 out of 5 stars

Went into the Wicks at Catford on…

Went into the Wicks at Catford on 5/12/25 to buy a tool box as a present. Milton was brilliant, showed where the tool boxes were and what one we was actually after.
As it was a present Milton made sure it was in perfect condition, wiped it, cleaned it etc.
It has been many years since I have been to the Catford branch, which is a bit out of the way for us now. Although more stock than my local branch.
Would definitley go there again.

5 December 2025
Unprompted review
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Reply from Wickes - Catford

Hey there, thanks for your amazing feedback, and I'm glad you enjoyed the service from Milton in our Catford store. - DB

Rated 5 out of 5 stars

Great service.

Delivery arrived bang on time and they were really helpful and carried everything where I needed it.

3 November 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that your delivery arrived on time and that our team was helpful in getting everything where you needed it. Thanks for the feedback! -AK

Rated 5 out of 5 stars

Shane was so helpful


Shane was so helpful

10 December 2025
Unprompted review
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Reply from Wickes - Catford

Hi Meekx, we appreciate your positive feedback, we are so glad that you had a great experience with our team member. -LG

Rated 1 out of 5 stars

This place is a mess

This place is a mess, rubbish everywhere, untidy and dreadful customer service. Awful place

6 December 2025
Unprompted review
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Reply from Wickes - Catford

Hi Juliet, Thanks for taking the time to leave your review. We are sorry to hear that your trip to your local Wickes store was not satisfactory this is not the kind of service we aim to provide. I have sent you a request for further information. Thanks again for taking the time leaving your review. -JL

Rated 5 out of 5 stars

Helpful service

Milton at Catford was a very helpful and cheerful assistant who directed us to the correct area of the store and helped us with finding the right product for the job.

21 November 2025
Unprompted review
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Reply from Wickes - Catford

Hi Carol, Thanks for taking the time to leave your review. We are happy to hear that Milton from the Catford store was very helpful in finding the right product for the job you are doing. Thansk again for the kind feedback. -JL

Rated 5 out of 5 stars

I went to Wickes recently as my husband…

I went to Wickes recently as my husband who is builder for many years needed some bags of plaster and he was working and could not get there in time so i went to pick it up and I did not realise how heavy the bags would be and a kind man working there put them on the trolley for me and said get some one at the desk to ask someone to load them in your car for you.
A gentleman came to help me his name is Milton he was very helpful and took care of this he was most helpful kind and arranged the plaster in the car in a perfect way. He is a lovely man and I hope Wickes appreciates how good he is for there company. And I must say that all the staff in the Catford branch are very helpful.

29 November 2025
Unprompted review
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Reply from Wickes - Catford

Hi Louise, Thanks for taking the time to leave your review. We are happy to hear that the Catford branch staff was able to help you get the plaster you needed onto a trolley and that Milton went the extra mile for you by loading it into your car. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

My experience was great and the staff…

My experience was great and the staff name Milton was very professional and polite. I was very pleased and would shopping here again.

21 November 2025
Unprompted review
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Reply from Wickes - Catford

Hi, Thank you for taking the time to share your review with us. We are delighted to see that you found our staff to be very professional and polite during your visit. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

We had excellent advice from their…

We had excellent advice from their Design consultant George.
We were able to have a new bathroom that was within our budget. He showed us many options and we didn't feel like we were being pressured.
Would definitely recommend using Wickes

20 November 2025
Unprompted review
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Reply from Wickes - Catford

Hi Delroy, Thanks for taking the time to leave your review. We are happy to hear that George was able to help you design the bathroom that is in your budget and a design that you love. Thanks again for the feedback. -JL

Rated 2 out of 5 stars

No one attended for mazerment on…

No one attended for mazerment on 07/11/2025.
Just before appointment time i had recived a masage about cencilationtion and ask for a picter of my kitchen.

7 November 2025
Unprompted review
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Reply from Wickes - Catford

Hey there, thanks for your valuable feedback and I'm sincerely sorry to hear about your experience. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan

Rated 5 out of 5 stars

Have had a few deliveries recently and…

Have had a few deliveries recently and have had the same crew each time - great guys, always friendly and helpful

21 October 2025
Unprompted review
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Reply from Wickes - Catford

Hi Matt,

We're thrilled to hear that you find the delivery team friendly and helpful. Thank you for taking the time to share your feedback with us.

-Ellysse

Rated 5 out of 5 stars

A wonderful member of the Wickes team…

A wonderful member of the Wickes team in Catford, called Makai, helped me with an order.

31 October 2025
Unprompted review
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Reply from Wickes - Catford

Hi, Angela. Thank you for taking the time to share your review with us. We are really happy to see that, Makai, at our Wickes store in Catford was able to help you with your order. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Excellent advice from Milton in store

Very good advice and competent service, from a member of staff named Milton at Wickes in Catford. I can't find any fault.
I was given professional information and advice regarding my purchases which made me feel that I made the correct choices.

1 November 2025
Unprompted review
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Reply from Wickes - Catford

Hi, Mrs Johnson. Thank you for taking the time to share your review with us. We are really pleased to see that you're happy with the customer service you received at our Wickes store in Catford. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Adam g was a really good help on both…

Adam g was a really good help on both our visits. Made it very helpful and very smooth.

30 October 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that your visits were smooth, and that Adam was helpful. We appreciate you taking the time to share your positive experience with us. -AK

Rated 5 out of 5 stars

Good job

Got a call before arrival as expected. Cheery delivery from nice friendly blokes.

27 October 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you had a positive experience with our team and the delivery service. Thank you for your kind feedback! -AK

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