Wickes - Cheltenham Reviews 94

I would give 0 stars if I could. Our experience with Wickes Cheltehnam has been nothing short of a nightmare.

We had our kitchen design appointment back in January, and now it’s May and we still don’t have a worktop. The entire process has been plagued by delays, poor communication, and a complete lack of accountability.

Trying to get hold of anyone to resolve issues has been incredibly frustrating. Calls go unanswered, and when we do manage to speak to someone, nothing actually gets sorted.

To make matters worse, our initial delivery was missing several cabinets, including a crucial unit needed for our oven and hob. This left us unable to properly cook for weeks. When the missing cabinets finally arrived, every single one was damaged. Despite this, we felt forced to assemble them anyway because we simply couldn’t face any more delays.

This has been a stressful, exhausting experience from start to finish. I would strongly advise others to think twice before choosing Wickes for a kitchen.

Visited Wickes in Cheltenham to buy a Bosch battery and had a really poor experience. I asked a staff member on the shop floor (Kristen Cameron) who said they didn’t know if they had any and told me to check outside. To do that, I was sent to the front desk, but when I got there, they pointed me straight back to the same person I’d just spoken to.

Both staff members seemed completely uninterested in helping and I ended up going in circles with no assistance at all. Really frustrating and not the level of service you’d expect.”

We were assisted by the lovely Aiden at the Cheltenham branch. He helped us with our purchase, giving good knowledgeable advice. He also helped to transport to our car.
Top class service. Thank you Aiden 😊

Had some help from Aidyn in the Cheltenham store - there was some damage to some skirting board and he went above and beyond - even helped carry it to the till.

Excellent service from the staff!
Will definitely shop here again
Bought a few things shop Wickes when I moved house staff helped me find the stuff I needed
Wickes Cheltenham is my go to store for building materials

Great experience shopping at wickes today. The staff couldn’t have been more patient in helping me to get my items and it was such a quick turnaround experience getting my click and collect. Will definitely be shopping there again.

Superb work by Tori. She was really understanding and respectful.

Great customer service from Tori with help and advice

The site was closing in about 10 minutes, and the kind man helped us find them and sell them in about a minute, wonderful customer service!

Shopping around for a new kitchen struggle to find what we were looking for went to Wickes Cheltenham design consultant Curtis Tew helped us choose the one we wanted thank you, Curtis you’ve done very well

Very helpful staff, Shannon and Macy were very good

Always good service

Telescopic Ratchet Anvil Loppers.

All the staff at Wickes have been helpful & courteous. A special note to Shannon, Operations Manager, who was particularly patient.
Going the extra mile in solving the loose bolts problem, on the cutting blade mechanism.
Also a special mention to Mack, who was very reassuring, initially, on the telephone, Then also in the Store.
Thankyou Wickes, for your customer service.

Went to a few places when looking to install a new kitchen for a large renovation project. Found Wickes in Cheltenham to have very helpful staff and a good range of quality units and appliances. We did need a fair bit of advice when choosing both the units and the worktop and found our kitchen designer Curtis, to be exceptionally helpful, knowledgeable and with a real flair for design. Would certainly use Wickes again.

Good customer service a lovely Irish man served me. I’ll definitely be back

ellie cole was very respectful and patient

John was very helpful quick with finding the things I needed and Sean at the till was very helpful both lads where very polite and fast service thank you

Having contacted Emma and Lucy via email, seeking support for our community garden, the following morning everything we requested was waiting to be collected. The tools were all of the highest quality, Lucy was incredibly helpful and loaded the tools into the car for me and showed a genuine interest in our project. We are group of sixty people with a variety of life challenges with a goal of bringing the community together to support each other.
We hope to continue working closely with the Wickes team who will be visiting us soon

John and Mack were extremely helpful and professional. Went the extra
Mile to retrieve some grout from a delivery Pallet that was situated in the store area. Many thanks

Scott's is very good service and provide enough information.