After trying to order on line I gave up because it said my password was wrong. I tried to get another password but Wickes never sent me another application. by email or phone. I had to drive to Christ... See more
Company replied
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See what reviewers are saying
Laura planned my kitchen to exactly how I wanted it, her knowledge of products was excellent & very helpful. Also nothing was to much trouble, when I wanted to change something she gave me all the... See more
Company replied
We are really disappointed with Wickes, had them out for design of our bathroom which was fine. Follow up appointment was also fine selecting the goods we wanted. 3 hours later given a price which ag... See more
Company replied
We have never had any problems with Wickes over the years. All items we needed we have always purchased at Wickes, if we needed help the staff are top notch, polite , friendly, and always willing to... See more
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Company details
About Wickes - Christchurch
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
137-139 Somerford Road, Somerford, Dorset, BH23 3PY, United Kingdom
- +441202487968
4.7
Excellent
135 reviews
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Remedial fitter…
The review is for the remedial fitter Pawel and his colleague Chris who completed the remedial works to the kitchen on Monday after 18 months.
Pawel was informative, prompt, professional and tidy.
I make no comment about my experience with Wickes Customer Services at this stage
30 September 2024
Unprompted review
Reply from Wickes - Christchurch
Hi, There. Thank you for taking the time to share your review with us. I'm really pleased to see that your fitter, Pawel, was prompt, professional and tidy when coming to complete remedial works. Thank you again for your valuable feedback. - Scott H
Wickes in Christchurch were so helpful
Wickes in Christchurch were so helpful. Katrina was absolutely brilliant.
1 August 2024
Unprompted review
Reply from Wickes - Christchurch
Hello Jane, thanks for your five-star review, and I'm glad you enjoyed the service from Katrina in our Christchurch store! - Dylan
Expert advice and friendly staff
Expert advice and friendly staff. Especially Lou Ingram at Christchurch branch who went above and beyond to help fit what we required into the space we had available. Not an easy task! Would definitely use again for next kitchen and Wickes in general for other stuff!
12 September 2024
Unprompted review
Reply from Wickes - Christchurch
Hi Jane, thanks for taking the time to share this feedback, we are pleased to hear that Lou provided you with a friendly experience in store, we appreciate you taking the time to let us know. RD
Amazing staff so helpful
Amazing staff so helpful. We didn’t have a clue about hinges for doors or how much grout and adhesive for tiles. Cam really took time to help us and make sure we got everything we needed. I hope you value him as an employee as we wouldn’t have been to get what we needed without him . Been to B&Q the week before for the exact same stuff and came out empty handed as no staff available to help
11 September 2024
Unprompted review
Reply from Wickes - Christchurch
Hello Lynette, thank you for your five-star review, and I'm delighted that Cam in our Christchurch store was able to help you to ensure you got what you needed! - Dylan
Selling faulty products
My husband has spent days preparing and painting our hallway. He used Wickes own brand brilliant white , solvent based eggshell paint for all the woodwork. In the tin it looked white but when dried it was a definite blue. He promptly took it back to the shop and they initially refused to give him his money back because he had opened the tin! He was extremely angry having wasted several days and a lot of hard work - ruined because of a faulty product. After kicking up a fuss they finally gave him his money back and admitted that there was a recall on the product. My husband looked online and found other people who were warning the public not to buy this product - if only we had seen this sooner.
7 July 2024
Unprompted review
Reply from Wickes - Christchurch
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Lou Ingram
Louise Ingram is a great consultant who came measured our bathroom and ordered everything we needed to replace our old and tired bathroom. Brought in the sale so was amazing. The only thing what was wrong was the shower we ordered was out of stock for a month, we went in there saw Lou on a Sunday morning, she emailed me Tuesday to let us know what was going on then by Friday we had received the shower we wanted by DPD - amazing service through out this, when I phoned customer services to book the rest of my delivery they were amazing as well.
Well done Wickes for making the whole experience a good one
9 June 2024
Unprompted review
Reply from Wickes - Christchurch
Hello Tracy, thanks for your wonderful feedback, and I'm glad that Louise was able to help you throughout your bathroom design and that it was a positive experience. Enjoy your new space! - Dylan
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